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9.2/10
Great
EEza FaizalWe had great time at Tenir Eco. At first, im a bit worried as im unsure how to go up and bring luggages direct from airport since we arrived direct from istanbul trip. But actually its quite easy. The hotel arranged to bring luggages up to hotel with payment of 5000 tenge(from shymbulak station to hotel reception). U have a choice to bring it yourslef but mind you that it is quite slippery from combi 2 to reception. So if u want to enjoy the moment just ask the hotel to bring the luggage for u.
The hotel will give QR code for cable car ride from Medeu station to combi 1-combi 2 and back down. If u want more can ask them to buy for you. Around 4000 tenge.
The hospitality is amazing , they provided all the necessity. And fast action too. They fixed the netflix so we could enjoy our 2nights stay. And although -12celcius was a challenge but the room got quite nice heat ‘ and u can always heat urself in the bathroom sauna, even the floor was heated. So we never feel tortured with the weather.
Bring some food for dinner if u dont want to spend time going down too much. And u can heat it in sauna as well🙈. Host (ingkar) was a very nice person. He gave us two nice cheesecakes since netflix took time to be fixed.
We stayed in Room Tenir 10 which was the last end room with nice romantic vibe and view. There’s night skiing and the skiers sometimes stop and wave to us while we watch them pass by. We also hike to nearby mountain and enjoy the scenery. It is super cold during winter and like a dream come true stay for us.
As per going back you can request them to bring down luggage as well with same 5000 tenge tilk symbulak station. The food at syn32 also yummy n good. Go try the blueberry mint tea with mountain view. Its amazing. U can ski in ski out from the room itself. Sunset is perfect as well. I will return again in future. Perfect stay in Shymbulak 3200m…. Never regret it.
And may try the paragliding as well. Looks fun too!
SS PuriIf you are in Almaty, the best place undoubtedly is Swissotel. It's a beautiful and most stunning resort without a doubt, spread over a few kilometers, with a golf course, lake, woods etc. You can actually spend a couple of days just being there relaxing.
This was my 2nd visit to this property in the last 6 months and is in my itenary once every year to experience Almaty and Swissotel.
Prior to this I have stayed I have stayed twice in another top brand of the world, but believe me, there is nothing better than Swissotel.
My stay at the hotel once again was truly exceptional! The atmosphere is relaxing, elegant, and filled with genuine hospitality. Every detail — from the welcoming smiles at reception to the peaceful ambiance of the thermal area — shows how much care goes into every guest’s experience.
Every area and facility in the resort is top class - gym, spa..... And the pool is a combination of amazing experiences.
A special mention to Manager Karina, who did her job with excellence and professionalism. I called up the hotel from India for check in formalities and Karina organised it for me and my friends in a flash. She is always on top of everything, ensuring every guest feels special and well taken care of. Her attention to detail and warm attitude perfectly represent the spirit of this hotel.
The whole team deserves praise for creating such a wonderful and memorable atmosphere. This place is a true gem and a MUST stay
AAnonymous UserMy initial check-in left me a bit disappointed. The standard room was quite small, and the corridors were narrow. The facilities also felt a bit old-fashioned, and the bathroom fan was quite loud.
However, after staying for three days, I really grew to love this small hotel.
Even though the facilities are older, they are meticulously maintained and spotlessly clean. It felt charming and cozy, and the hallways always smelled lovely.
There were plenty of hair dryers, and the hot water pressure was excellent. It was my first time experiencing a heating pipe that worked in conjunction with the shower's hot water supply – quite ingenious.
While breakfast wasn't on par with larger hotels, it was varied and delicious. There were even slight changes each day. I tried all the desserts and they were all very tasty. The coffee was a bit weak, but the tea was quite strong. With cinnamon powder, chocolate powder, and milk, I made my own milk tea.
I had planned to try the complimentary one-hour sauna for guests, but my husband said there was no lock, which was a shame. So I didn't dare to try it.
On a side note, the hotel's dinner was also delicious. The horse meat noodles and the soup were both excellent. If you don't feel like going out to find food, you can definitely eat right at the hotel.
JJonathan RaoNovotel Almaty City Center offers a strong blend of international standards and local hospitality, well-suited for both business and short-term leisure stays in Almaty.
The hotel’s location is highly strategic—within easy reach of key government offices, cultural sites, and business districts, while offering direct views of the mountains. This makes it a convenient and efficient base for meetings or transit through the city.
The check-in and concierge services are professionally managed, with courteous staff who are responsive and service-minded. Rooms are modern, clean, and functional, in line with Accor’s Novotel standards. Wi-Fi connectivity, workspace comfort, and in-room amenities meet the needs of a frequent traveler.
Facilities such as the fitness center and spa are compact but well-maintained. The restaurant provides a balanced offering of international and local cuisine—suitable for casual business dining or a quiet breakfast before a workday.
What the hotel does particularly well is consistency—the experience is predictable, efficient, and reliable. For those seeking a dependable, well-located property with international brand backing, Novotel Almaty performs well.
In summary, Novotel Almaty City Center is a practical, well-run hotel that meets the expectations of business travelers, with a professional tone and minimal friction across the guest journey.
DDarling0704We stayed here for 3 nights and 4 days. Staffs are excellent, considerate and helpful.
Breakfast is served from 7-10am and they prepared a packed for each of us as we left the hotel at 5am for the tour.
After check out, the receptionist was so kind to book a taxi for us going to the airport.
The hotel is a nice place to stay and it's nearby Ascencion Cathedral, Green Bazaar and Rakhat. Walking distance to Starbucks and Navat as well.
GGuest UserThe hotel wasn't crowded and the room was spacious, so we had a comfortable stay.
They promptly handled even our minor requests, and all the staff were friendly. All the food prepared for breakfast was excellent because the ingredients were fresh; the fruit was especially tasty, and the omelets were so good that we ordered them every morning.
AAmara ChutnaiFirst room was smell bad of smoke even though my booking was non smoking room . They gave me other room was good after i complained. I think hotels used to give worst room who booked through trip.com . It happened in my previous trip in Bali.
GGuest UserIt clearly states check-in is after 2 PM, but they forced me to pay for an extra night because I arrived at 12 AM. What's the point? It feels like a scam. And then they demand check-out by 12 PM... The next day, I checked out before 12 PM and requested a refund for that extra day, but they refused to give it.
SsolarzongThe hotel's location is excellent, right across from a large shopping mall with a big supermarket offering everything you need for food and supplies. It's in the city center but still avoids the traffic jams.
The room was quite spacious, and the bed was comfortable. The only downside was that the drain was a bit slow, so showers had to be quick.