Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
9.2/10
Great
GGuest UserEverything was great until the day we checked out. Our flight was at night, so I asked to extend our room until 6 PM. However, since there were no available rooms, they declined. 'No big deal,' I naively thought, assuming I could relax with my child by the pool or in the play area. In the end, they wouldn't let us into the spa zone because our room had already been handed over. We went to the playroom, but there was a child there with what looked like symptoms of rotavirus, and for some reason, the doctor was called to the playroom instead of their room. The child was crying, taking medication, and continued to stay in the playroom. When I asked why, they said he just had a stomach ache that morning. We left there. Now we're just wandering around the hotel grounds like strays.
EEza FaizalWe had great time at Tenir Eco. At first, im a bit worried as im unsure how to go up and bring luggages direct from airport since we arrived direct from istanbul trip. But actually its quite easy. The hotel arranged to bring luggages up to hotel with payment of 5000 tenge(from shymbulak station to hotel reception). U have a choice to bring it yourslef but mind you that it is quite slippery from combi 2 to reception. So if u want to enjoy the moment just ask the hotel to bring the luggage for u.
The hotel will give QR code for cable car ride from Medeu station to combi 1-combi 2 and back down. If u want more can ask them to buy for you. Around 4000 tenge.
The hospitality is amazing , they provided all the necessity. And fast action too. They fixed the netflix so we could enjoy our 2nights stay. And although -12celcius was a challenge but the room got quite nice heat ‘ and u can always heat urself in the bathroom sauna, even the floor was heated. So we never feel tortured with the weather.
Bring some food for dinner if u dont want to spend time going down too much. And u can heat it in sauna as well🙈. Host (ingkar) was a very nice person. He gave us two nice cheesecakes since netflix took time to be fixed.
We stayed in Room Tenir 10 which was the last end room with nice romantic vibe and view. There’s night skiing and the skiers sometimes stop and wave to us while we watch them pass by. We also hike to nearby mountain and enjoy the scenery. It is super cold during winter and like a dream come true stay for us.
As per going back you can request them to bring down luggage as well with same 5000 tenge tilk symbulak station. The food at syn32 also yummy n good. Go try the blueberry mint tea with mountain view. Its amazing. U can ski in ski out from the room itself. Sunset is perfect as well. I will return again in future. Perfect stay in Shymbulak 3200m…. Never regret it.
And may try the paragliding as well. Looks fun too!
GGuest UserI really enjoyed my stay at this hotel. The service was excellent, both at the front desk and during breakfast. Housekeeping was fantastic; they consistently replenished slippers and dental amenities. Since I was traveling alone, they provided two bottles of fresh water daily. A bathrobe was also included.
Breakfast offered a good variety, and everything was delicious. They even had national sweets, which was a nice touch.
I tried the spa and jacuzzi. Overall, it was okay, but the jacuzzi water was heavily chlorinated, leaving my hands very dry afterward. There was no hand cream in the room, which would have been a great addition.
While the hotel isn't right in the city center, the location is still convenient. It's a 10-minute walk to the metro station, and Arbat Street, a popular pedestrian street, is nearby.
Ss850728Facilities: Feels like a relatively new hotel for the area.
Cleanliness: Pretty good. I had lower expectations after reading reviews for other hotels, so it was actually fine.
Service: Decent.
Overall, it's a good 4-star hotel, and it even has a pool (though I didn't use it). The breakfast was just okay, but that might be typical for the local area. It's also very close to the subway.
DDarling0704We stayed here for 3 nights and 4 days. Staffs are excellent, considerate and helpful.
Breakfast is served from 7-10am and they prepared a packed for each of us as we left the hotel at 5am for the tour.
After check out, the receptionist was so kind to book a taxi for us going to the airport.
The hotel is a nice place to stay and it's nearby Ascencion Cathedral, Green Bazaar and Rakhat. Walking distance to Starbucks and Navat as well.
AAnonymous UserMy initial check-in left me a bit disappointed. The standard room was quite small, and the corridors were narrow. The facilities also felt a bit old-fashioned, and the bathroom fan was quite loud.
However, after staying for three days, I really grew to love this small hotel.
Even though the facilities are older, they are meticulously maintained and spotlessly clean. It felt charming and cozy, and the hallways always smelled lovely.
There were plenty of hair dryers, and the hot water pressure was excellent. It was my first time experiencing a heating pipe that worked in conjunction with the shower's hot water supply – quite ingenious.
While breakfast wasn't on par with larger hotels, it was varied and delicious. There were even slight changes each day. I tried all the desserts and they were all very tasty. The coffee was a bit weak, but the tea was quite strong. With cinnamon powder, chocolate powder, and milk, I made my own milk tea.
I had planned to try the complimentary one-hour sauna for guests, but my husband said there was no lock, which was a shame. So I didn't dare to try it.
On a side note, the hotel's dinner was also delicious. The horse meat noodles and the soup were both excellent. If you don't feel like going out to find food, you can definitely eat right at the hotel.
GGuest UserBooked this hotel because it was near to the airport, and being only 20 minutes away made for a great stopover between flights.
That said, the hotel itself has plenty to offer. The rooms are nice and clean. We actually had an issue where we had too much hot water which is sort of the opposite problem of what you'd expect. The staff were friendly and helpful. They also had plenty of water coolers around to refill bottles, which is a nice touch not all hotels would offer. We didn't use the pool, but we saw that it was large and plenty of people were using it. Breakfast was simple, but did enough to cover all the bases.
All in all, would recommend a stay here. Especially if you're looking for somewhere near the airport to crash.
IIreneaileenliThe hotel is quite close to the airport, but still takes around 15 mins by taxi. Close to a shopping mall and bus stop. There are hostel rooms and the issue with the hostel is there's only one key for the dorm's door. And the shower booth has no lock, it's only a glass door, so each time someone showers they most likely would lock the main door and so no one can use the toilets at the same time. There's a microwave and a fridge. Breakfast is included and it's generous enough for this price. If you want to experience a more local area then I'd recommend it. Otherwise might as well stay in the city centre since the taxi ride would cost more or less the same time and money to and from the airport.
ZZhuldyzEverything is old and broken in the room. Kettle is broken, no water bottles in the room. They put a dispenser in the corridor. No tea or coffee bags in the room. Shower/shampoo finished. Housekeeping didn’t clean the room properly, cups were not washed. I had a problem with closing the door properly, as it got stuck repeatedly.
The bed was comfortable though, and the location is central, which is why I chose this hotel in the first place.