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9.2/10
Great
EEza FaizalWe had great time at Tenir Eco. At first, im a bit worried as im unsure how to go up and bring luggages direct from airport since we arrived direct from istanbul trip. But actually its quite easy. The hotel arranged to bring luggages up to hotel with payment of 5000 tenge(from shymbulak station to hotel reception). U have a choice to bring it yourslef but mind you that it is quite slippery from combi 2 to reception. So if u want to enjoy the moment just ask the hotel to bring the luggage for u.
The hotel will give QR code for cable car ride from Medeu station to combi 1-combi 2 and back down. If u want more can ask them to buy for you. Around 4000 tenge.
The hospitality is amazing , they provided all the necessity. And fast action too. They fixed the netflix so we could enjoy our 2nights stay. And although -12celcius was a challenge but the room got quite nice heat ‘ and u can always heat urself in the bathroom sauna, even the floor was heated. So we never feel tortured with the weather.
Bring some food for dinner if u dont want to spend time going down too much. And u can heat it in sauna as well🙈. Host (ingkar) was a very nice person. He gave us two nice cheesecakes since netflix took time to be fixed.
We stayed in Room Tenir 10 which was the last end room with nice romantic vibe and view. There’s night skiing and the skiers sometimes stop and wave to us while we watch them pass by. We also hike to nearby mountain and enjoy the scenery. It is super cold during winter and like a dream come true stay for us.
As per going back you can request them to bring down luggage as well with same 5000 tenge tilk symbulak station. The food at syn32 also yummy n good. Go try the blueberry mint tea with mountain view. Its amazing. U can ski in ski out from the room itself. Sunset is perfect as well. I will return again in future. Perfect stay in Shymbulak 3200m…. Never regret it.
And may try the paragliding as well. Looks fun too!
GGuest UserI really enjoyed my stay at this hotel. The service was excellent, both at the front desk and during breakfast. Housekeeping was fantastic; they consistently replenished slippers and dental amenities. Since I was traveling alone, they provided two bottles of fresh water daily. A bathrobe was also included.
Breakfast offered a good variety, and everything was delicious. They even had national sweets, which was a nice touch.
I tried the spa and jacuzzi. Overall, it was okay, but the jacuzzi water was heavily chlorinated, leaving my hands very dry afterward. There was no hand cream in the room, which would have been a great addition.
While the hotel isn't right in the city center, the location is still convenient. It's a 10-minute walk to the metro station, and Arbat Street, a popular pedestrian street, is nearby.
SSweetDumplingNovotel Almaty City Centre Hotel.
Set in the heart of Almaty City, a few hundred feet from the iconic Soviet era Khazakstan Hotel and 20 to 30 minutes from Almaty Airport, this Novotel is modern, clean and with all the usual, essential amenities.
Only one main downside is the room aircon is set by the hotel during winter months to run warm. It cannot be adjusted in the room so it became too hot and stuffy. We had to call an engineer who just unlocked the window security lock and we had to have the window wide open through the night allowing all the street noise below to echo into the room.
A pleasant stay for a few nights if travelling onwards, but a bit pricey at £170.00 pounds sterling a night for two people!
Sss_pumThe bed was comfortable, but the bathroom was a bit cramped and there wasn't much space to open luggage. However, the location is great! We could easily walk around the city to see the church and market, and it was a short walk to the cable car up to Koktobe. The hotel is very easy to spot right on the main road, with plenty of food and coffee shops nearby and across the street. The breakfast had a good variety, although it did get repetitive since we stayed for 6 nights. They cleaned the room and changed the linens daily.
FFromMalaysiaThe hotel is in a good location, room is clean abit smaller than when i stayed in holiday inn express but still able to put 2 luggages in the room.
The breakfast spread is very good. Thumbs up. Plenty of food to keep you full. The dining area is abit small but there is still enough tables to serve at least 30 people. I think others who complaint about this probbaly came during summer or peak season. I was in in Oct 2025, it was only half full when i went for breakfast (i stayed for 2 nights). Breakfast is served 7am to 10am. Just be smart about the timing if you feel the hotel is full.
Also i took picture of the aircond because someone else also mentioned, the aircond light is bright which is true. And we could not switch it off since it was not the original remote controller. We both use eye mask, hence it was ok.
AAmara ChutnaiFirst room was smell bad of smoke even though my booking was non smoking room . They gave me other room was good after i complained. I think hotels used to give worst room who booked through trip.com . It happened in my previous trip in Bali.
GGuest UserThis Chinese business hotel is decent overall. The location is quite convenient, and the rooms are clean and tidy. The breakfast was very much to our Chinese taste, with a good variety, including hot congee, which made for a very comfortable meal.
The biggest drawback was the terrible soundproofing, which made our stay quite annoying. Every night around 10 or 11 PM, there would always be inconsiderate guests shouting and chatting loudly in the corridor, completely disregarding others' rest. In the mornings, various noises would start early, making it impossible to get good sleep.
I honestly suggest the hotel put up ”no loud noise” signs in the hallways and manage guests a bit more in the evenings. Otherwise, no matter how good the breakfast is, with all this noise, the overall guest experience is really diminished.
JJayinsThe hotel can arrange airport pick-up. The driver will hold a sign and is easy to recognize. The front desk is very enthusiastic and the service is very thoughtful. The room is very clean. I will come again next time.
IIreneaileenliThe hotel is quite close to the airport, but still takes around 15 mins by taxi. Close to a shopping mall and bus stop. There are hostel rooms and the issue with the hostel is there's only one key for the dorm's door. And the shower booth has no lock, it's only a glass door, so each time someone showers they most likely would lock the main door and so no one can use the toilets at the same time. There's a microwave and a fridge. Breakfast is included and it's generous enough for this price. If you want to experience a more local area then I'd recommend it. Otherwise might as well stay in the city centre since the taxi ride would cost more or less the same time and money to and from the airport.
GGuest UserI stayed for 4 nights on this business trip, booking a Deluxe City View King Room. The overall experience was quite average, so here's a reference for those considering staying:
1. **Cleanliness**: 4/5. The room was generally clean during daily housekeeping, with no obvious stains on the bedding or surfaces, making for a comfortable stay.
2. **Environment & Amenities**: 3/5. Public areas weren't very well maintained, and the city view was quite ordinary, with no outstanding features.
3. **Service & Facilities**: Both 3/5. Basic needs were met, but the facilities were generally outdated, and service response was slow. It took a long time to get issues resolved.
This hotel is more suitable for short business trips as a temporary stopover. You can choose it if you don't have high expectations for facilities and service.