Find Almaty Hotels With Balcony

Stayed there for a night during my KZ trip, the hotel is located at a very comfortable location , the hotel rooms looks like more of heritage room with a few old decor plates and felt really warm, they provided with all the necessity services, and a secured cloak room was also there, I kept my luggage after checkout for almost a day and they were really helpful to store them at their place without any hassle and provided back the same in couple of minutes, They staff here speaks fluent English as well and take extra efforts to help their guest. Would definitely recommend to stay and get to know the services of the same.

Our stay at Ritz-Carlton Almaty was exceptional, in fact our fav part of the city as tourists. The best part was the warm service from the staff, in particular thanks to Yekaterina (Kate), Malika, and concierge lady. Kate was welcoming and informative upon check in. Guest service staff Malika gave us attentive care throughout our stay and accommodated our preferences, which truly enhanced our experience in the country. Concierge lady gave us comprehensive advice on where to visit. The view from both our room and the Sky Lounge was unparalleled. Snow-capped mountains framed the landscape, offering a mesmerizing backdrop that undoubtedly ranks among the best in Almaty. Will definitely come back here if we’re back in the city.

We recently had a stay at this Swissotel. Given the reputation of the brand, our expectations were naturally set high. However, the reality of our experience fell significantly short of those anticipations. 1. Check-in Procedure: Even with online check-in we were subjected to a 30-minute wait. One of our pre-booked rooms was not ready at the time of arrival. 2. Room's Condition: - A glaring lapse in cleanliness was evident with the state of the bathroom floor near its entrance (photo attached). - The bathroom door's sliding mechanism was faulty and highly inconvenient. - The overall condition of the bathroom indicated it's due for an overhaul and repairs (photos attached). - The discovery of a used ear swab under the table raised significant concerns about the room's preparation and cleanliness (photo attached). - A faulty power outlet in the bathroom added to the growing list of maintenance concerns (photo attached). - The discovery of a dead insect in the drapes clearly points to a continuous lack of attention to detail with the cleaning staff (photo attached). 3. Birthday Cake: Our agreement for a pre-arranged complimentary birthday cake was not only overlooked but was also delivered a day later than promised, despite having multiple conversations and providing evidence of our prior agreement (via the official hotel WhatsApp). 4. Water Bottle Replenishment: The consistent oversight in providing an essential like water, despite multiple request channels, was surprising. The water had to be fetched from the cleaning staff, we had to chase them and ask. None of the other channels, like the official app or the reception, fulfilled our request for the water delivery. 5. Dining: Our anticipation of an à la carte menu was countered by a buffet offering. Being told this was due to hotel occupancy levels feeling unsatisfactory. This went on for both evenings spent at the hotel. Portions of the a la carte menu were available only for room service. 6. Buffet Food Quality: The limited options, particularly for main courses (3), left much to be desired. Our experience with the freshly prepared pasta was particularly disappointing. It was watery, bland, disgusting. You could get better pasta at an office canteen. We have travelled quite a big part of the world and this buffet was easily the worst we have ever had. Both taste and variety were not worth the price. And we were forced into it by being denied the a la carte option. The hotel is above capacity - great, but we paid for the same service as if it weren't, right? Not OUR problem. 7. Breakfast Experience: The overall offering was lackluster. The variety was uninspiring, especially when compared to even basic 3-star hotels. Stale pastry (croissant from the day before) at a 5* hotel is inexcusable - these are absolute basics. Staff appeared overwhelmed, often forgetting to replenish food and drinks (had to be reminded many times) and struggling to manage guest numbers. Only 2 juice options fo

It’s not new but generally speaking it’s good. After my nightmare stay in Astana and aktau with those international groups’ properties I am more certain about it.

An iconic hotel, grand and impressive. Beautiful ambience, great location, top class breakfast spread, high speed WiFi and helpful staff. Though, I arrived one day late to the hotel, the receptionist was kind to provide me room that with an upgrade. The view of snow clad mountains from my balcony was scintillating. I arrived late night, but I could get something to eat, thanks to the intervention of Lady Manager. I also got sumptuous packed breakfast as I left the hotel for a day trip quite early in the morning. The restaurant is pretty good,though a bit over crowded during breakfast. A must stay to enjoy the hospitality of this great country and people.

The room was not cleaned; no drinking water was provided (drinking water for the next day). I have stayed in this hotel many times, and this time it feels much worse than before.

The hotel is located in the villa area at the foot of Kok Tobe Mountain in the south of Almaty. There are not many rooms, but each one is large in size and has good facilities. There is a Chinese chef who provides a buffet for lunch and dinner, or a la carte. It takes 20 minutes to walk to the top of the mountain (about 1.3km). There are very good restaurants, among which abay has Kazakh food. There are outdoor seats where you can see the scenery of Almaty city. There are performances in the evening, and you need to book a table in advance. Hotel staff can take you to shooting, horse riding, fishing and other activities for an additional fee. You can also send the machine for free. When we arrived in Almaty, due to problems with the Kazakhstan customs system, customs clearance was delayed for dozens of minutes, and the staff kept waiting. The hotel is not far from the Almaty Medeu ski resort, about 12km. The guy who dropped me off at the airport said that someone had already booked to stay at their hotel when they came to ski in the winter.

Rather simple and quite clean structure, located not far from the center of Almaty. My room was quite spacious and clean, equipped with a balcony, bathroom with shower, courtesy set, in particular I found the bed very comfortable. Overall it is a good structure, in my opinion not yet accustomed to welcoming tourists from all over the world. Breakfast and language barriers (only one receptionist out of four I've had to deal with spoke English) to be improved. For the rest, I would recommend it.

We have been there twice already, we really like it. My son is 4 years old, he has a great time at Ugushi, the children's center. We have been there twice in winter, we should come back in summer. The first time we were in a tree house, but it is problematic with a child. The second time we were in a cottage, we liked it much more. The breakfast is standard for inexpensive hotels, you will definitely not go hungry. There are a lot of people on holidays, of course, it is better to come on weekdays. I really like the attitude of the hotel owner to nature, careful. Great massage. For the first time I went skiing with an instructor and on a snowboard))), and all the conditions have been created for adults. I recommend it with a clear conscience, in general, you will not regret it!

度假別墅位於伊森坦商場、麗思卡爾頓酒店對面，是中國人合夥開設的。酒店裝修大氣、舒適，床鋪很舒服，特別是對於不懂哈薩克語的旅行者，酒店還提供幫忙打車、機場車站接送服務，太值得國人過來旅遊入住了。