Featured facilities: Hot Spring, Sauna, Massage Room
Great
149 reviews
9.0/10
1 night
From RUB 5,588
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9.1/10
Great
GGuest UserI really enjoyed my stay at this hotel. The service was excellent, both at the front desk and during breakfast. Housekeeping was fantastic; they consistently replenished slippers and dental amenities. Since I was traveling alone, they provided two bottles of fresh water daily. A bathrobe was also included.
Breakfast offered a good variety, and everything was delicious. They even had national sweets, which was a nice touch.
I tried the spa and jacuzzi. Overall, it was okay, but the jacuzzi water was heavily chlorinated, leaving my hands very dry afterward. There was no hand cream in the room, which would have been a great addition.
While the hotel isn't right in the city center, the location is still convenient. It's a 10-minute walk to the metro station, and Arbat Street, a popular pedestrian street, is nearby.
GGuest UserThe hotel wasn't crowded and the room was spacious, so we had a comfortable stay.
They promptly handled even our minor requests, and all the staff were friendly. All the food prepared for breakfast was excellent because the ingredients were fresh; the fruit was especially tasty, and the omelets were so good that we ordered them every morning.
GGuest UserThe room was well-appointed, and the surroundings were incredibly quiet. It's located directly opposite a park, offering lovely views. From the higher floors, you can even see breathtaking snow-capped mountains. The staff were very warm and attentive.
SSweetDumplingNovotel Almaty City Centre Hotel.
Set in the heart of Almaty City, a few hundred feet from the iconic Soviet era Khazakstan Hotel and 20 to 30 minutes from Almaty Airport, this Novotel is modern, clean and with all the usual, essential amenities.
Only one main downside is the room aircon is set by the hotel during winter months to run warm. It cannot be adjusted in the room so it became too hot and stuffy. We had to call an engineer who just unlocked the window security lock and we had to have the window wide open through the night allowing all the street noise below to echo into the room.
A pleasant stay for a few nights if travelling onwards, but a bit pricey at £170.00 pounds sterling a night for two people!
GGuest UserIt is located centrally, enabling travellers to have easy assess to connecting public bus services, subways, walking distance to nearby eateries, restaurants, the famous Green Bazaar and the sceneic, spacious park that housed the famous Zenkov Cathedral!
All the staffs were amazing, from the frontline to the housekeeping and managers on duty. They communicated well, speak good English, and were extremely patient and helpful in answering my questions about the hotel facilities, going to certain places, etc.
Although the breakfast food selection is not much, it was still outstanding - the bread were fresh, the coffee selection is excellent, fresh cut fruits, and these were sufficient to fill my appetite during my stay for the breakfast!
I would definitely recommend travellers and visitors to Almaty to consider staying at the Grand Tien Shan hotel, its a ”GRAND” feeling you wouldn't want to miss! Enjoy!
FFromMalaysiaThe hotel is in a good location, room is clean abit smaller than when i stayed in holiday inn express but still able to put 2 luggages in the room.
The breakfast spread is very good. Thumbs up. Plenty of food to keep you full. The dining area is abit small but there is still enough tables to serve at least 30 people. I think others who complaint about this probbaly came during summer or peak season. I was in in Oct 2025, it was only half full when i went for breakfast (i stayed for 2 nights). Breakfast is served 7am to 10am. Just be smart about the timing if you feel the hotel is full.
Also i took picture of the aircond because someone else also mentioned, the aircond light is bright which is true. And we could not switch it off since it was not the original remote controller. We both use eye mask, hence it was ok.
AAmara ChutnaiFirst room was smell bad of smoke even though my booking was non smoking room . They gave me other room was good after i complained. I think hotels used to give worst room who booked through trip.com . It happened in my previous trip in Bali.
JJayinsThe hotel can arrange airport pick-up. The driver will hold a sign and is easy to recognize. The front desk is very enthusiastic and the service is very thoughtful. The room is very clean. I will come again next time.
IIreneaileenliThe hotel is quite close to the airport, but still takes around 15 mins by taxi. Close to a shopping mall and bus stop. There are hostel rooms and the issue with the hostel is there's only one key for the dorm's door. And the shower booth has no lock, it's only a glass door, so each time someone showers they most likely would lock the main door and so no one can use the toilets at the same time. There's a microwave and a fridge. Breakfast is included and it's generous enough for this price. If you want to experience a more local area then I'd recommend it. Otherwise might as well stay in the city centre since the taxi ride would cost more or less the same time and money to and from the airport.
GGuest UserI stayed for 4 nights on this business trip, booking a Deluxe City View King Room. The overall experience was quite average, so here's a reference for those considering staying:
1. **Cleanliness**: 4/5. The room was generally clean during daily housekeeping, with no obvious stains on the bedding or surfaces, making for a comfortable stay.
2. **Environment & Amenities**: 3/5. Public areas weren't very well maintained, and the city view was quite ordinary, with no outstanding features.
3. **Service & Facilities**: Both 3/5. Basic needs were met, but the facilities were generally outdated, and service response was slow. It took a long time to get issues resolved.
This hotel is more suitable for short business trips as a temporary stopover. You can choose it if you don't have high expectations for facilities and service.