Jakarta Hotels with Wifi

For a five-star hotel with a high room rate, I expect a much more premium and refined guest experience. At this price point, standard amenities should ideally include a complimentary mini-bar and an electronic bidet seat (with heated seating and side controls) rather than a basic bidet. Furthermore, there is a serious lack of bathroom privacy due to the wooden Venetian blinds used. Because of the design, they leave visible gaps that compromise privacy entirely. Ironically, the hotel's gym facility uses fully private, solid blackout blinds, which begs the question of why the actual guest rooms do not offer the same level of seclusion. Upgrading these features would significantly bring the property in line with modern luxury hospitality standards.

Got a Horizon Club room for less than the deluxe type. Since it was a long weekend, it was super crowded during check-in, but someone helped manage the queue, so it didn't take too long. Horizon Club guests can check in at the lounge on the 23rd floor, which also includes complimentary afternoon tea. Free soft drinks, coffee, tea, cookies, cakes, and nuts are available. The room was spacious and clean. The swimming pool was large, and there's a water playground for kids. Breakfast at Satoo was excellent with many choices. However, because it was so crowded, we were seated at the Jia restaurant across the way, but we could still get food from Satoo.

I wished I hadn’t need to do this review. Here goes:(1) I was allocated level 20 as I had requested for a high floor prior to arriving; At this level, I have to have nightly battles with mosquitos buzzing around the bed and my ears. (2) the aircondition broke down on my second night and was resolved only the next day after the maintenance engineers came into my room, twice. I was provided with a fruit basket and some snacks for this as an apology for the lost of comfort. (3) I see cockroaches at the breakfast area on a daily basis and decided to skip the breakfast completely on some days due to being turned off by these sightings. The staff would quickly swap away the cockroaches when I bring notice but I don’t see any real fumigation going on during my stay of 6 nights. (4) the lobby is well decorated but can tell that rhe hotel is old. (5) bed bugs.. photos attached. The only saving grace was its proximity from the grand Indonesia shopping mall where I can get a decent meal instead of the one at hotel. The staffs were generally friendly although there room wasn’t tidied even though I had asked the staff at lobby for room makeup, happened at least twice. And there were numerous calls to the room from the hotel asking if my stay was ok so far, it could be that the hotel was concerned about my comfort and I resent the phone ringing and I had to answer the calls every time; probably 5-6 times during the stay. Maybe it was by pure chance that I had such experience but this is my unadulterated hotel stay review as I was asked for it.

Good hotel for a business stay, but not quite 5-star level Overall, I had a good stay at Wyndham Casablanca Jakarta. The location is very convenient, especially for business meetings near Kota Kasablanka / Casablanca offices. The hotel has a solid, classic atmosphere, but it also feels a bit outdated and could benefit from renovation. The main weakness is attention to detail. There was no hairdryer or bathrobes in the room, and only one pair of slippers for two guests. After requesting a hairdryer, it took about an hour to arrive. The tea/coffee setup in the room was also not very convenient, with no proper cups for hot drinks. Breakfast was acceptable, but mostly focused on local and Asian guests. For European guests, the choice felt quite limited, although the coffee service was good. In general, this is a good hotel with a convenient location, but in terms of service and details it feels more like a strong 4-star hotel rather than a true 5-star experience.

[”1. Overall, the stay was excellent! The room was clean and tidy with complete facilities, and the bedding was comfortable, ensuring a good night's sleep. The front desk staff were warm and efficient. The location is convenient for getting around, and the surrounding amenities are comprehensive. Great value for money, I'll definitely choose this hotel again for my next trip!”,”2. The hotel environment is quiet, and the hygiene is very well maintained. Toiletries are comprehensive. The staff are friendly, and check-in and check-out were quick. The location is excellent, making it convenient to go anywhere. Highly recommended.”]

I’m honestly very disappointed with my recent stay at this hotel. I am a frequent guest and have stayed here quite often because I genuinely like the hospitality. Most of the reception staff have always been friendly, helpful, and welcoming. Unfortunately, this time my experience was very different because of one particular receptionist. I had requested a late check-out, as I had done during my previous stays. Previously, the hotel kindly allowed me to check out until around 1:00 PM, which I really appreciated. This time, my late check-out was again approved until 1:00 PM, and i have requested bellboy to come to my room at around 1:00 PM aswell to assist me with my luggage. However, the bellboy only arrived around 1:05–1:07 PM. I handed over my luggage and immediately went to the restroom before going down to the lobby. Due to the lift and the lobby being quite busy with other guests, I reached the reception and returned my room key/card at approximately 1:20 PM. To my surprise, the receptionist suddenly informed me that I had to pay an additional Rp150,000 for late check-out. I tried to explain that I had already requested the bellboy at 1:00 PM and that the bellboy himself arrived several minutes later. From the time my luggage was collected, it only took me around 10 minutes to reach the lobby. What I found particularly unreasonable was the way the receptionist spoke to me. Instead of politely explaining the hotel’s policy, I felt as though I was being treated as if I had deliberately refused to check out on time. If the hotel expects guests to physically hand over the room key at exactly 1:00 PM, then how is a guest supposed to manage their luggage? Am I expected to leave my luggage inside the room, go down to the lobby at exactly 1:00 PM, and somehow wait for the bellboy to arrive later? I had already requested the bellboy at 1:00 PM, so I had done my part to check out on time. I would have understood and been willing to pay if I had intentionally stayed beyond the agreed check-out time. However, in this situation, I had already requested assistance at 1:00 PM and was waiting for the hotel staff to collect my luggage. I would strongly encourage management to review the CCTV footage and verify the actual timing: * What time did I request the bellboy? * What time did the bellboy arrive at my room? * What time did I was in lobby The CCTV should provide a clear answer as to whether the bellboy arrived on time and whether I intentionally delayed my check-out. As a frequent customer, I expected much better communication and understanding, especially because I have stayed at this hotel many times and have always appreciated the hospitality. I hope management will take this complaint seriously, review the CCTV and the circumstances of the Rp150,000 charge, and clarify the hotel’s late check-out policy so that guests are not unexpectedly charged in situations like this. I’m sharing this feedback because I genuinely like this hotel and have chosen to stay here repeatedly. I hope management will address this matter professionally and ensure that future guests receive the same warmth, courtesy, and professionalism that I experienced during my previous stays.

You won't regret it, even if you get a garden view, haha! There are so many kids' activities that the children were so happy they cried when it was time to leave. They have a bubble foam party every weekend and during holidays.

Excellent location. Beautiful and clean neighborhood. The staff are friendly and always ready to help. There was one very serious issue though: cockroaches! I saw about 5 of them. It's extremely unpleasant when cockroaches are scurrying around your room.

The hotel's location is excellent, right on the main road. The Chinese food was delicious and varied daily, offering congee, noodles, and other dishes popular with Chinese guests. The service was also great; staff were very helpful with luggage. I'll definitely book this hotel again for my next business trip.

The facilities are a bit old for a 4-star hotel, but it's acceptable for Indonesia. You definitely can't compare it to hotels back home [in China]. The service attitude is excellent.