Niagara Falls Hotels with Jacuzzi

"Great location, but the room was a major bait-and-switch. We booked a ”river view” room for our honeymoon, but the room we received was worlds apart from the promotional photos. Our view was 85% parking lot and 15% river—and at night, the river view was completely non-existent. I understand showcasing the ”best room” online, but it felt misleading. Additionally, the Jacuzzi was located in the bedroom rather than the bathroom as pictured, meaning we froze walking across the room to the shower to rinse off. We had notified the hotel weeks prior about our late check-in and our honeymoon. When we approached the front desk about the room mismatch, the staff member was understanding and helpful, but offered an Applebee's breakfast voucher to compensate. When we refused, they told us ”it was not a big deal” to just accept it. While I know they were trying to help, that specific phrasing felt dismissive given the situation. Pros: ＞ Location: Incredibly convenient, located right near the Falls Incline Railway. ＞Service: Check-out was extremely fast and seamless.Amenities: General hotel amenities were okay. Cons: ＞Vouchers: The hotel dining vouchers are pretty underwhelming. We used one for Brasa Brazilian Steakhouse and it still came out to almost $200 CAD, which in my opinion, was not worth it. ＞Room Reality: The layout and view were huge letdowns compared to what was advertised. The light switch for the bathroom in our was was also wonky -- If you move it wrong it doesn't turn on. Overall, the location is great, but don't expect the rooms to look exactly like the photos on the listing."

"I had a wonderful stay at Sheraton Fallsview Hotel. The hotel exceeded my expectations the room was spacious, spotless, and offered stunning views of Niagara Falls. A special thank you to Agnes at the front desk for her exceptional hospitality. We arrived quite late at around 10 PM, and she warmly welcomed us with chocolates upon check-in. She also kindly arranged a late check-out for us, which was greatly appreciated after a long day of travel. The combination of excellent service, comfortable accommodations, and breathtaking views made our stay truly memorable. I would definitely recommend this hotel and look forward to staying here again in the future."

"The staff (Sha***) he has excellent customer service when we arrived at 12:30 pm July ,11,2026. He was very efficiently to managed my issues of booking. The hotel is clean , rooms is spacious and have a great views of our rooms for the Niagara Falls view. We have a great time of our anniversary. Thank you so much."

"This was by far the most amazing stay we had throughout all of North America. Absolutely everything was perfect. We were welcomed by Audrey, who was the sweetest hotel employee we encountered in Canada. She made us feel so comfortable and pampered. I had an amazing birthday thanks to you, the upgrade was already such a beautiful touch, but the piece of chocolate cake you left in the room while we were out was so thoughtful and very delicious. Thank you ❤️ The room is spacious, beautiful and with the most gorgeous view on the falls. The beds are big and comfy, the bathroom products are good as I already knew that brand. The breakfast was great, diverse and generous. There is a restaurant in the hotel open til 23:00, as well as a souvenir shop. The lounge area is so relaxing and also allows you to enjoy the view . We were given vouchers to try light therapy at the spa, it was great and everyone was so lovely! The gym is really good, there’s everything you’d find in a regular gym and even headphone, apples, towels and water + you can train while looking at the Niagara Falls! The jacuzzi and sauna outside are right next to the swimming pool and spa. Most importantly, the waterfalls are a 25-minute walk or 5-minute drive from the hotel. I will tell everyone who visits the Niagara Falls to stay at this hotel, it’s worth the price and the surrounding hotels are really not as nice, (and this is coming from someone who stayed in Marriotts and budget hotels in 100+ countries.) Thanks again for making me feel special on my birthday 🫰🏻"

"The room was cute and has a historic rustic look. Although charming, it lacked some basic amenities such as mini refrigerator and the tv was in an entertainment armoire and the doors would open but the latches did not allow it to stay open. It would swing close on its own so we couldn’t watch tv. The breakfast was $22 each with amazing comfortable seating and just okay with 4 choices: avocado toast, egg plate, French toast, or oatmeal. There is ihop across street more food for buck. Parking is 40 a day but there is parking around between 10-20 a day. The location is good with a lot of local favorites around and everything walking distance. There is an outside leisure good for social with music and lounge. Not able to see the falls from hotel but you can hear it from afar. There is a nice scenic walking trail to the falls. Front desk clerks were kind and helpful. Hall looked gloomy in my area room 309 and the shower pipes made loud knocking noise after a shower. Good for a one day stay just needs some small adjustments- not updates."

"The hotel is built on a slope, and the waterfall viewing platform is just a five-minute walk downhill, which is very convenient. However, the hotel is a bit old. Free parking is available, offering good value for money."

"I absolutely love this place! Love the entire staff, the room, balcony, breakfast, wifi & FREE parking. I've been there so many times that I think it's my home away from home."

"This place had helpful staff and was in a good location to get to the main area that you go to see"

"It is a two star hotel but has the comfort of a 4 star hotel. Not much to say, we had a two-night stay and it was a really great and hassle-free two days. The heated pool area and heated pool water were great. Thanks to the staff and the owner. The location is great, everything is perfect. Sheets, duvets, towels are incredibly clean.You can get coffee in the lobby 24 hours a day. It's a great example of a team that loves its job from top to bottom."

"We loved it, the heart shaped jetted tub was perfect after a day of walking and site seeing. The jr. Suite we had was clean, plenty oh towels, and the smalll electrical fire place was the perfect touch. We will definitely book another stay next year, and possibly take advantage of the bbq area and the swimming pool."