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9.1/10
Great
붸붸기It’s so good. The hotel is newly built, the rooms are spacious and comfortable, and the bed is super comfortable. Honestly, I don't think you can find a hotel this good at this price and location even in Southeast Asia... It was the best value for money I’ve ever stayed in. You absolutely must go here.
SsmithHotel location is good, very close to Batumi's European Square and the seaside trail. The service attitude of the hotel was very bad. I returned to the hotel at 9 o'clock on the night of the stay. The door lock of the room could not be opened. There was a staff member in the whole hotel. I couldn't open it with the hotel card. I said that there were no technicians now and offered to open another room for us. Solve it tomorrow morning. Because we will return to Tbilisi the next morning, the time arrangement is tight, and all the luggage is in the room, and there is no peace of mind to change the room, so I insist on asking the hotel to find a way to open the door, but the hotel has been shirking. After dragging for 2 or 3 hours, through the coordination of Trip.com , the manager came to the scene. At first, he did not solve the problem in the attitude of solving the problem. He said that the door was originally good, but why it would not open now. It was not until 2 am that the door was opened and the room was changed for us. During the whole process, we stayed outdoors for 5 hours. If the hotel handles it early, it can solve the problem in up to half an hour. Here I would like to thank Trip.com , the overseas hotel department customer service staff of Trip.com have called the hotel many times during the handling of the matter and given us a lot of help.
GGuest UserWe were accommodated in a sea-view apartment on the 22nd floor. As mentioned earlier, the staff speaks Russian, they're very helpful, and they even offered to help us buy train tickets to Tbilisi! We didn't have meals, so we ate breakfast wherever we could, including downstairs. The staff was equally friendly and helpful. There's also a great cafe in the building next door.
The elevators are efficient, with three passenger elevators.
The room is spacious, with plenty of room to move around, as is the bathroom. The shower was on IVF, so after you'd thoroughly washed your hair, everyone else wouldn't get a chance, so we had to wait. Our bathroom door also had trouble opening (it kept hitting the floor), and the sink leaked. In the shower, unless you hold the shower head in your hand, it would pour down the glass onto the edge and the floor. But it wasn't a big deal, and we got used to it.
Towels were changed daily, and bed linens every three days. Mosquitoes sometimes fly onto the floor, so be aware.
The bathroom has a heated towel rail, which is convenient.
The balcony had room for two chairs, so you can sometimes sit there and drink wine.
The old town (ski lift) is just an hour's walk away. We walked along the embankment every day; it's very large and beautiful!
Near the hotel there are many currency exchange offices, shopping centers, fresh bread, shops, etc.
We are happy with our choice and recommend it.
AABMD US INCExcellent location within walking distance of everything, courteous and very helpful and patient staff. Tremendous service team especially at front desk and in the restaurant at breakfast who are indeed hardworking and made the 14 days spent there not only a great experience but presented a sumptuous breakfast buffet that few can equal from twenty types of bread and pastries to fresh honey still on the hive tray that you carve out yourself. I was impressed.
GGuest UserMini fridge not working and hotel failed to repair after asking on 3 occasions. Brash customer service. Not what u expect from a 5 star establishment.
TTati_13When checking in, they didn't find a reservation, they said that these were private apartments and to call the phone number indicated in the reservation. Well, they answered right away and were surprised that the reception said so. They checked us in 2 hours early, for which special thanks, I was very tired after the flight. The room is clean, spacious, the bed is comfortable, there are some dishes and a kettle, coffee, tea in bags, a hairdryer. There was a nice view from the window. In 5 days, they came to clean the room once. Going down on the elevator is a quest 🤣 It is always packed, although there are 6 of them. In general, not bad, but there are a lot of people
ППавел КириленкоOverall a normal hotel, good location. Of the minuses:
- when booking it was stated that parking is free, but it is paid
- there is a construction site nearby, in the morning you will wake up with the builders 😁
- breakfast in a neighboring hotel and very mediocre, I would even say not tasty
- upon arrival, we spent a lot of time searching for payment in the hotel system
- in the morning there was a water outage altogether
AAnonymous UserA wonderful hotel with a gorgeous view of Batumi. Responsive staff who are always ready to help. Good location - close to agrohub and many attractions. I liked it so much that I didn't want to leave! I recommend this hotel to everyone. 10/10
GGuest UserIt's good value for money, it's close to the beach, the nearby park is good for walking, and there's a bus stop close to the hotel, so it's great for getting around the city center.
It was a shame that I couldn't use the swimming pool, but I was satisfied with the sauna facilities and the variety of breakfast options.
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