AAnonymous UserMy recent stay at your hotel revealed several areas needing improvement, and I'd like to offer some objective feedback for your consideration.
Firstly, despite being a newly opened hotel, it still feels incomplete. While exploring the premises, I noticed the staircase leading from the ground floor entrance to the courtyard was unfinished. There were no effective barriers or restrictions, allowing anyone to easily access the guest room areas, which poses a safety hazard.
Secondly, the hotel uses an older central air conditioning system. Most new hotels now feature independently adjustable AC units, so the limited temperature control was a drawback. For guests like me, who prefer a cooler room temperature, especially at night when individual adjustment is needed, this was quite inconvenient. I'm providing this feedback for other guests with similar needs.
Thirdly, staff training appears to be insufficient. After checking out, we left an item behind, but the hotel didn't proactively contact us; we had to call them. When we contacted the front desk, the staff member seemed quite uninformed and stated we'd have to wait until 10 AM the next morning for housekeeping to be available to check. Normally, there should be a clear handover process during checkout, and the duty manager should be aware of such situations. While the front desk eventually confirmed they found the item, the overall communication process was quite disorganized.
Subsequently, the general manager called to apologize, explaining the front desk staff member was new, and offered compensation. However, I believe the core issue isn't with individual employees but with overall training and scheduling. For example, inadequately trained new staff shouldn't be assigned to night shifts (we called around 1 AM). Furthermore, the general manager repeatedly emphasized during our call that he hoped we wouldn't leave a negative review, making the conversation somewhat drawn-out. Frankly, genuine guest experiences should be honestly reflected so that other potential guests can make informed decisions. Overly emphasizing the avoidance of negative feedback can be off-putting and deviates from the original goal of improving service quality.
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