Sapa Hotels with Airport Shuttle

"I seldom write negative reviews. Unfortunately, I have to do so this time. This hotel markets itself as 4-star, but 3.5-star is probably more appropriate. I booked a Family Room for 2 nights, and it felt like the family room hasn't been occupied for extended period. When we checked in, (1) TV was not working, (2) safe was faulty and couldn't be locked, (3) lamp by the bed was not working, (4) fridge was barely cold (staff explained that the power is weak. But the fridge was room temperature throughout our stay), and (5) the wardrobe door cannot be closed properly; the light from the wardrobe was kinda annoying at night when the lights were off. The family room has no window and the restroom has a musty smell. During our first night (April 2), we asked for an ice bucket at the reception - we collected it physically from a male staff who was on duty and who was visibly upset and was moderately shouting at guests who called the reception. Overall, the location is great. Staff (esp Mr Thomas) tried their best to fix the problems in our room. I walked past the other rooms facing the city and they looked more pleasant than the family room. However, I would advise AGAINST booking the family room (which is the most expensive room type). Again, I don't think it's a 4-star hotel, though the staff are commendable. I think the management should do something to rectify this problem as there are several negative reviews on the same observations. Thank you."

"Homestay Signature by D Home SaPa mang lại cho mình một trải nghiệm rất dễ chịu và đáng nhớ. Không gian được thiết kế tinh tế, vừa hiện đại vừa ấm cúng, đặc biệt là view nhìn ra núi cực kỳ “chill”, sáng sớm mở cửa là thấy sương mù bao phủ rất thơ. Phòng sạch sẽ, gọn gàng, decor xinh xắn nên chụp góc nào cũng đẹp. Chủ nhà và nhân viên thân thiện, nhiệt tình hỗ trợ từ lúc check-in đến khi rời đi. Điểm cộng lớn là không khí yên tĩnh, rất hợp để nghỉ dưỡng và “reset” lại năng lượng. Nếu có dịp quay lại SaPa, mình vẫn sẽ chọn nơi này"