The Crowne Plaza NANNING CITY CENTER by IHG provides a great place for travelers to relax after a busy day. The Crowne Plaza NANNING CITY CENTER by IHG is an ideal choice for travelers who want to take in the sights and sounds of Nanning. Traveling to the hotel is easy with Nanning East Railway Station located approximately 6km away and Nanning Wuxu International Airport roughly 40km away. In addition, ASEAN Business District Metro Station is just a short walk away. The nearby area boasts an abundance of attractions including Minzu Avenue, Nanning Science and Technology Museum and NanNing GuoJi BuXingJie. After a long day of sightseeing, guests can retire to the comfort of the hotel. For those driving themselves, parking is provided on site. If you demand a high level of service, our guests have indicated that this hotel has excellent standards. For guests traveling on business, this hotel is consistently one of the most popular choices.
"If you are concerned about the security of your belongings, think carefully before staying at this hotel.
I want to state first that the receptionists and front desk staff are excellent and professional. Unfortunately, there is a serious issue with room security and unauthorized entry.
I am a returning guest.
First stay: 10–14 December, Room 3031
Second stay: 22–24 December, Room 3003
During my first stay, I informed the cleaning supervisor that I did not want housekeeping until 14 December. When my room ran out of bottled water, I spoke to a cleaning staff member who said she would place the water in my room later after I went out. During our conversation, my room door accidentally shut, and she used a master key card to open it. Looking back, she could have simply handed the water to me as her cart was in the hallway.
On 12 or 13 December, the same cleaning staff mentioned that they “cannot earn if they do not clean my room.” Feeling pressured, I agreed to allow floor cleaning only. I stood outside the room while two cleaners mopped the toilet, changed towels, and vacuumed the carpet.
On 14 December early checkout, I reached for a pair of black slack pants that had been hanging in the closet since 10 December but it was not there. At that time, I assumed the pants may have been accidentally packed into the two bags for the hotel’s luggage storage.
I then traveled to other parts of China with light luggage and did no shopping. I returned to the hotel on the night of 22 December and collected my stored bags. The black slack pants were not in them.
During second stay at the hotel I did no shopping. After 24th Dec flying home, I discovered something even more alarming. A bundle of newly purchased jeans for my sister and mother during my first stay—packed together in a plastic bag—was missing. At the airport on 24th Dec, my bags were shrink-wrapped and sealed, and is no wander the total weight was at least 1.3 kg lighter than expected.
This suggests that someone entered my room when the room was vacant and removed items from my packed luggage. Hotel staff would have known my checkout date, and I had not opened my bags after packing.
This experience has caused me great distress. While the front desk service is commendable, the lack of room security and the disappearance of personal belongings is unacceptable. I will not be returning, and I strongly urge management to investigate this matter seriously."