Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Jul 3, 2026
Nuwan Nirmala
Our stay at Shangri-La Jakarta was truly memorable. From the moment we arrived, the genuine warmth and professionalism of the team stood out. Every interaction felt sincere, and the staff consistently went above and beyond to make us feel welcome.
What impressed us most was the exceptional care shown to our children. The team paid attention to the little details, interacted warmly with them, and made them feel special throughout our stay. Those thoughtful touches created a wonderful family experience and made a lasting impression.
The rooms were spacious, comfortable, and well maintained, while the facilities were excellent. The breakfast offered a great variety with high-quality food, and the overall dining experience was equally impressive.
A heartfelt thank you to the entire team for creating such a wonderful experience. We look forward to returning and would highly recommend this hotel, especially for families.
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Price per night from:TRY 5,016
Posted on Mar 7, 2026
Guest User
The hotel amenities are complete, luxurious, and comfortable. They offer afternoon tea, late-night snacks, and two meals (breakfast and dinner) daily, which are excellent and varied. The hotel even upgraded us to an executive suite for free! It's an old-school luxury hotel with convenient access, and there are several large shopping centers nearby for easy shopping.
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Price per night from:TRY 5,030
Posted on Apr 21, 2026
Anonymous UserHad a great stay overall. The staff are very accommodating, friendly, and professional—they made the experience smooth from check-in to check-out.
The room was clean, spacious, and comfortable, with plenty of space to move around and manage luggage easily. A good option if you prefer bigger rooms compared to newer compact hotels.
Location is very convenient, especially being near Kota Kasablanka mall, with lots of dining and shopping options just a short walk away.
Breakfast was average—decent variety but nothing particularly standout.
Overall, a comfortable and convenient stay with great service. Would consider staying here again.
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Price per night from:TRY 2,787
Posted on Jan 2, 2026
Guest User
Good facilities for fitness center, swimming with cold and warm indoor pool. Breakfast is decent with combination of asian and western food.
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Price per night from:TRY 2,681
Posted on Aug 19, 2025|Deluxe
張建華 LoireAn old-school upscale business hotel. Very good service with friendly and helpful staff. Spacious room with adequate amenities. With international electric sockets that was very convenient for international tourists. A Family Mart and a KFC are just round the corner, Without 10 minutes walk to find many eateries. Not around with shopping centres.
The swimming pool and full-gear gym were excellent!
I'd in particular mention Tria of the lobby lounge. I went to the lounge also every evening throughout my stay, Tria was very friendly and consistently provided excellent service.
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Price per night from:TRY 1,535
Posted on Jun 7, 2026|Superior Queen Room Non smoking
Christine LokNot that recommended if you looking for a 5 star hotel standards. Staffs are friendly, but the room doesn't looks like the photos it shows. My room's lights are quite dark, and beside the roadside. So even is at 12am still quite noisy from the outside. And the plugs beside the bed both have issue, so I have to inform the team. For the telephone, I couldn't call the team, they said probably technician problem, so come and fixed it. But after checking it said because I didn't press 0 first. I think it would be great if on the phone they can paste an instruction sticker better. The light in the toilet also quite dark, it is hard for a lady to do the makeup since light is not enough and there's no additional small mirror that can zoom in see the details type.
The location is great, you can walk over to plaza indo and grand indo. Staffs are friendly and helpful also. But overall quality needs to improve if looking for 5 stars standards.
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Price per night from:TRY 4,464
Posted on Nov 10, 2025|Superior King Room
keetom56Everything is great except the location is around 15-20 min from center (Grand Indonesia, Sarinah etc). Bit not far from Manggarai station.
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Price per night from:TRY 1,309
Posted on May 28, 2026
NurulJi had a good stay my kids enjoy too, the mall are so near to each other was just walking distance. the staffs were friendly too and nice i asked for extra pillows. But only the toilet drain was a bit chocked. other than tht all ok
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Price per night from:TRY 2,221
Posted on May 22, 2026
Guest UserGood location, can walk to Plaza Indonesia and Grand Indonesia (but first day I walked a big detour to enter Grand Indonesia). Room is ok and clean, though not sure why there's a big pillar inside the room and I knocked it a few times. Bathroom is quite dark even with the lights. In the shower area, no rack to put your own toiletries. No tray to put the soup, I used the cup tray from outside. Hair dryer has no extra protective cover, I was scared that my hair would get stuck in so I had to hold the dryer some distance away from my hair. Breakfast is so so, the porridge is too sticky, I added water myself. I had to call two times to ask about my laundry.
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Price per night from:TRY 2,964
Posted on Dec 26, 2025|Superior Deluxe Double Room
Don Thusitha - AustraliaSwiss Bell Hotel chain is very expensive compare to other 4 star hotels. Not worth for money. There are more 4 star hotels much better than this at lower price in this area. I have experienced that. First room they gave me is disgusting. Not clean and broken room. After I complained they gave me another room with same aminities. Booked as a double guest room. But amenities were for a single person.
Location is very good. Near pondok indah mall. Staff also very good and friendly. But greedy management trying to earn big money, giving lower class hotel to customers. So the problem is Management. Not the staff. Also remember, there is no good seating lobby. Restaurant also high price food and drinks. .
You can get much better hotel at lower price than this is my final conclusion
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Price per night from:TRY 1,634