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9.5/10
Amazing
NNetalkarI recently stayed at the Crowne Plaza Muscat and had a truly fantastic experience. From the moment I arrived, the staff went above and beyond to ensure a comfortable and relaxing stay.
A special mention goes to Gowtham from Room Service – he was incredibly courteous, prompt, and attentive to every detail. His professionalism and warm attitude really made a difference during my stay.At the hotel restaurant, I was equally impressed by the service. In breakfast Bhavesh and Kunal stood out with their friendliness, efficiency, and genuine hospitality. They made every meal feel special with their attentiveness and helpful recommendations. We wanted to try restaurants but we were short of time .
The hotel itself is beautiful in amazing place – with stunning views, clean and spacious rooms, and great amenities. But it’s truly the people like Gowtham, Bhavesh and Kunal and other staff who make Crowne Plaza Muscat such a memorable place to stay.
Highly recommended, and I look forward to coming back!
Thank you .
HHanzo HattoriMy recent stay at the Mandarin Oriental Muscat was overall enjoyable, with several notable highlights. The hotel’s location near the beachfront is fantastic, offering stunning views of Muscat and the surrounding mountains. The interiors are beautifully designed, featuring natural materials that create a luxurious and calming atmosphere.
The rooms were ultra-comfortable, with excellent beds and top-quality linens that made for a great night’s sleep. I also appreciated the thoughtful in-room amenities, including good tea, a Nespresso machine, and water in glass bottles—a healthy and eco-friendly touch.
The shower gel, shampoo, and conditioner provided were of great quality, and the dental kits were decent. However, I did notice that some toothpaste tubes weren’t fresh, as the paste had become solid and dry in a few sets. Additionally, the shaving kit was of the cheapest level, which didn’t align with the otherwise high standards of the hotel.
Breakfast was good but not quite up to the level typically expected from Mandarin Oriental. There’s definitely room for improvement here, but I believe this is something the hotel will refine over time. The staff were polite and professional, which added to the overall positive experience.
Considering the hotel is still new, I’d rate the overall experience, including the price/value ratio, as 3.5 out of 5. I’m confident that with time, the hotel will address these minor gaps and elevate the experience to match the impeccable standards the brand is known for.
AAnya26I don't think our floors were cleaned even once during our 5-day stay at the hotel. The bedsheets haven't been changed too. The housekeeping staff had been reusing the same towel for the bathroom floor for the whole five days, and by the end of our trip it was looking really dirty.
The other big issue is noise. Our room was on the third floor and the windows were facing the cafe down below, where they kept blasting music until up to 2am.
The dinner buffet, for some reason, only had plain water as a drink option. I don't think that providing at least some soft drinks or juices is that expensive for a four-star hotel that is a part of the Marriott hotel chain, especially for the price of 11 OMR per person.
On the positive note, the hotel personnel were exceptionally nice and helpful, and they completed all of our requests in a timely manner. We also found the interior design to be quite pleasant. The blackout curtains in the room did an excellent job at blocking out the bright sun in the morning. The pool is really good as well.
KKanneganti AbhiramGood, clean hotel! Very near airport. Room service was good. Close enough to main road to try and get normal taxis. Really nice pool with a better than expected infinity pool and view. Really nothing much to complain if I just wanted a well priced, well sited, clean and adequate hotel with a bar, pool, and gym.
Service apartments (what I stayed in) are more functional than the main rooms and have more space but puzzlingly, other than the dining table, there’s no study table or dresser or mirror in the bedroom which is a tad annoying as you can’t connect the hair dryer in the toilet for obvious reasons
Aesthetic is somewhat sterile though. No interesting design motif and looks rather bland but that doesn’t affect me as much. There’s a bar there although the design, again, doesn’t leave one feeling as if it’s Friday night out.
RRambhatIt was an excellent experience on all fronts — from the quality and cleanliness of the rooms to the efficiency of the room service and the warm, courteous attitude of the hotel staff. The breakfast selection was well curated and satisfying. The festive ambience, beautifully arranged Christmas decorations, and the musician playing delightful jingle melodies on the piano together created a truly enchanting atmosphere that elevated the entire stay. Overall, it was a thoroughly pleasant visit, and I would be delighted to return again.
GGuest UserI truly believe this is hands down the best hotel in Muscat.
The service is flawless, the facilities are top-notch, and the breakfast is excellent.
The only downside is that the Wi-Fi is quite slow.
I wish I could remember all the staff members' names — every one of them was outstanding.
This is easily one of the best hotel experiences I've had, and I’ll definitely choose this place again when I return to Muscat.
GGuest UserWe had a wonderful stay at the Radisson Collection in Muscat. From the moment we arrived, the reception team provided excellent service and made us feel very welcome.
During our stay, we visited Qureshi restaurant, where both the food and service were amazing. A special thanks to Ashwani, who gave us excellent recommendations that made the experience even better.
We also dined at Omny restaurant, where the chefs did a fantastic job preparing seafood exactly as per our request. The staff, especially Sonia and Amir, were warm, attentive, and looked after us throughout the meal. We also appreciated the hospitality from the manager, Shiva, which made the experience even more memorable.
The only area that could be improved was the breakfast service. Unfortunately, the staff did not seem very engaged or friendly, even though the restaurant was not busy at the time.
Aside from breakfast, everything else about our stay—from the reception to the restaurants—was outstanding. We truly enjoyed our time at the Radisson Collection and look forward to returning in the future.
Thank you once again ..
GGuest UserHotel location was great in the middle of everywhere. Furniture was well maintained beds were comfy. Swimming pool was small but my kids enjoyed it. The only disadvantage was staff. We only sow the lady for check in honestly she was polite but no welcoming no one to help with baggage no one in the reception most of the time. House keeping was horrible they don’t change linens even it was dirty and torn. I had to call them to change it. The carpet was wet and they didn’t do anything even they don’t clean tables. Price was reasonable for the location only and having connected rooms was great for my children.
SSarah HsWe stayed here for three nights, the counter is 24 hours, all the hotel staff are very polite, the two single beds are quite big, the bathroom shower water is large, very comfortable, breakfast starts at 5:30 in the morning, it is the earliest hotel I have encountered on this trip that can use breakfast.