Spa hotels in Koh Chang

We were on our honeymoon in 2010 and decided to come back. The coastline has eroded, and there's a strip of concrete with visible pipes. Inside the bungalow, everything is clean, but the bathroom needs renovation. The breakfasts are magnificent. Despite the downsides, the hotel is very good.

We had a wonderful time at SYLVAN Koh Chang. Everything was excellent, from the cleanliness to the service. The breakfast was definitely the highlight—delicious with plenty of variety. The hotel also offers a wide range of activities, which made our stay even more enjoyable. Highly recommended for a relaxing and fun getaway

The rooms are clean and very spacious. The staff are lovely, very attentive, and friendly, and they speak politely. The transportation service is excellent; guests can inform the hotel where they wish to go, and the hotel provides travel times and shuttle services. There are also peacocks to admire.

Overall impression: a wonderful stay in the heart of the jungle! I really enjoyed my stay at this hotel overall. Its main highlight is the stunning grounds, which are literally nestled in a tropical jungle! To break everything down, here are my impressions: Pros: • Staff: Very friendly, helpful, and always ready to lend a hand. • Sea: Warm, clean, with crystal-clear water. There were practically no waves during my entire stay. • Nature and grounds: The grounds are meticulously maintained, and you can watch breathtaking sunsets here in the evenings. • Service and comfort: Room cleaning was done daily, and towels were changed every day as well. There were always plenty of sun loungers available at the beach and by the pool. • Atmosphere: The hotel is very quiet, peaceful, and relaxing. At the same time, they constantly host various activities, so there is plenty to do if you wish. • Nearby infrastructure: Cafes and massage salons are within walking distance from the hotel. Cons: • Beach specifics: There isn't really a beach directly in front of the hotel, and a rather questionable-looking stream flows into the sea to the side (I didn't dare step into it). However, the issue is easily resolved: facing the sea, just walk to the right—that's where a gorgeous beach with a great shoreline entry begins. • Hotel condition: The property is a bit dated, but that wasn't a problem for me at all. On the contrary, I loved staying in a charming, Thai-style bungalow. • Local fauna: On the very first day, I saw a small snake slither out of a pond and disappear into the bushes (fortunately, not on the pathway). But if you choose a jungle hotel, you need to be prepared for this. I quickly got used to it and walked around the grounds afterwards without any fear. • Breakfast: Quite repetitive; I struggled to find something for myself each time. • Beach towels: I never quite figured out their exchange system—either they aren't changed daily, or it's strictly upon request. You definitely can't swap them out by the pool or on the beach. Despite these minor flaws, I was extremely happy with my trip. And a huge thank you to the hotel for the welcome surprise—it was incredibly thoughtful and set a fantastic tone for the entire vacation! Highly recommended!

We stayed at Villa Paradise, just as we did 10 years ago. Everything was great. My only suggestions would be to add another chair (because when it rains, you can't have tea or coffee outside, and there's only one chair indoors) and to update the electrical outlets, as chargers and insect repellents don't stay in very well. Otherwise, it has everything you need! The breakfast, as always, was excellent – pretty much the same as during peak season, except for the absence of ham and Camembert. The staff were always quick to resolve any issues. We're already looking forward to returning to our beloved KC in January for our ninth visit.

Overall, a good hotel! It's divided into two sections, a second line and a first line. The second line has a water park, two more pools, and our room, or rather, our bungalow. The room is good, and there's parking right in front of it. The first line also has a pool with a sea view. The restaurant is good, and the staff are polite. We had a few minor issues, but the staff resolved everything quickly. A special thank you for that! 🙏

Everything you need is here. The staff are incredibly friendly and helpful! Truly excellent 👌. It's ideal for peace and quiet; if you want a lively atmosphere, this isn't the best spot. Taxis aren't right outside, but you have to arrange for one to pick you up (so it's a bit more expensive) than if you were at a busier location. You win some, you lose some 😄. The small beach itself is beautiful for photos, but swimming is difficult due to the many rocks. However, the hotel has a gorgeous swimming pool with all amenities (showers, bar, chill-out spots). All in all, my stay at this hotel was a solid ten!

The hotel ambiance is great, and the price is good. The rooms are nice too. Breakfast isn't extensive, but they do have *khanom krok* (Thai coconut pancakes). The housekeeping staff are lovely; you can get 4 bottles of water per day. The front desk staff provide good service. However, my departure wasn't as pleasant because of one of the staff members. It was raining heavily as I was about to load my luggage into the car, and I'd forgotten my umbrella. The staff member just stood there watching me without offering any help. Even a small gesture like offering an umbrella would have been appreciated. I can handle my own bags, but I had to run to find an umbrella myself just to get my belongings into the car.

In general, a very well maintained and extraordinary beautiful hotel in a very remote location. The service was exceptional, hotel staff were extremely nice. Only one restaurant, though and the bathroom needed some renovation.

Overall, I enjoyed my stay, but I was honestly disappointed with the sea view from my room. Considering the price I paid, I expected to enjoy a clear sea view, just as shown in the photos on Trip.com when I booked this room type. Unfortunately, the view from my balcony was obstructed by a building, making it very different from what I had expected. For the price I paid, I could have booked another hotel with a much better view. What disappointed me even more was the way the situation was handled by the hotel staff. When I raised my concern, no real solution was offered. Instead, I was simply asked to pay extra to upgrade to another room. I do not understand why I should have to pay more when I had already booked and paid for a sea-view room based on the photos provided online. The issue is not that I expected a luxury upgrade for free. I simply expected the room I booked to reasonably match the photos and description advertised. If the actual view is obstructed by a building, this should be clearly reflected in the room photos and description on Trip.com so that guests can make an informed decision before booking. The hotel should update its online photos and descriptions to accurately represent the actual views from each room type. Guests pay for what is advertised, and it is only fair that their expectations match what they receive. Although there were positive aspects to my stay, this experience left me feeling disappointed and that I did not receive the value I expected for the price I paid.