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9.5/10
Amazing
AArron Dhaliwal SinghSerenity resort
Amazing hotel - would highly recommend staying here.
We stayed at serenity resort for 2 nights on arriving at Koh Chang from Bangkok. The location is so so idyllic and relaxing, absolutely beautiful. We also stayed on the west side of the island for a couple of nights and while it is quieter on the east side of the island (ie, there is no point in leaving the resort in the evening as there is nothing really to do on the east side after dark) this is exactly what we were after.
The staff could not be more helpful and accommodating. Food and drinks at the restaurant were great and reasonably priced. Very clean and comfortable accommodation. Lovely view.
As other reviews have said, if you are staying here you will likely want your own transport so you can explore. We rented a moped from the resort at a very reasonable price. If you want to rent a car make sure you have an intl driving permit (takes a few mins to obtain but must do whilst in the UK). There’s barely any traffic on this side of the island so the drive down to long beach at the south of the island felt very safe on a moped despite the hills (and would be the same in a car). The resort staff recommended us to do this and then get kayaks over to Koh ngam, which we did and was a great experience!
The other option is to rent a taxi for a day (we were quoted c2500 baht for 6 hours) and they can drop you wherever you like and wait for you.
Thanks again for a lovely stay at serenity resort!!
DDouyacaiThis hotel was a surprising and authentic find! The whole place has a classic Thai wooden style, and the rooms are huge with amazing sea views. Waking up to that view each morning was just wonderful…
While the decor is a bit older, the hotel facilities are very comprehensive. My favorite part was the huge balcony – perfect for comfortably zoning out. The breakfast was excellent, with different dishes every day, featuring fresh vegetables and fruits. What was really unexpected was the number of peacocks 🦚 strolling around the hotel grounds. They weren't afraid of people at all. To be honest, I was a bit scared of them myself; their calls were quite loud! Sometimes, two peacocks would even stand guard right outside my room, making it hard for me to get in. 🏡
The only inconvenience was that there are no supermarkets or restaurants around the hotel. You have to take the hotel's shuttle bus to get out. Once you reach White Sand Beach, you can shop or eat freely. It was a bit of a hassle, to be honest. The hotel's food was also a bit expensive and, more importantly, not very good. Since I stayed for many days, I ended up buying a lot of things from 7-Eleven to bring back to my room.
Service: Excellent, very friendly attitude.
Environment: I highly recommend the environment and the hotel's beach 🏖️ – it's perfect! If you're looking to just relax and not do any shopping, this place is definitely worth considering.
MMegan NapakDinso Resort & Villas Koh Chang is seriously one of the most complete luxury resorts I’ve stayed at in Thailand
The whole resort has this peaceful luxury vibe surrounded by nature, but at the same time it offers everything you could ask for wellness, entertainment, amazing food, gym, spa, beach club, huge swimming pool, activities, and true 5-star service.
The design of the hotel is luxury modern tropical style with lots of greenery that makes the whole place feel relaxing and exclusive. The rooms are spacious, stylish, and super comfortable. Perfect place to slow down and enjoy island life.
One thing I really love is that you never get bored staying here. You can spend the whole day at the resort workout at the fully equipped gym, relax at the spa, chill by the pool, enjoy sunset at the beach club, or just enjoy the peaceful atmosphere around the property.
And the breakfast is amazing. It one of the best hotel breakfasts I’ve had. Huge variety, great quality, fresh coffee, Thai food, international options everything was so good.
The staff were also amazing. Super friendly, attentive, and genuinely made the stay feel special.
If you’re looking for a luxury resort in Koh Chang that gives both relaxation and lifestyle experience, Dinso is 100% worth it 100%
SSvetushОтель расположен прямо на берегу. От мостика идти по пляжу 5 минут. Поэтому у отеля есть услуга доставка багажа - кто из гостей доходит до ресепшен, а потом работник на мотике с коляской привозит багаж. Очень приветливый персонал. Выходишь с бунгало, несколько шагов и море. Лежаки закреплены за каждым бунгало. В этом году море было мутновато, вечером была мошка кусучая. Рядом кафе , где можно и позавтракать, и пообедать, и поужинать. В 10 минутах есть тайский магазин под навесом с приемлемыми ценами. На туктуке можно доехать до пирса Бангбао
GGuest UserThe Hotel has an excellent location with restaurants and supermarket nearby. My recommendation is to check in only in the beach facing rooms as the view is awesome. From other rooms there is no view. The beach is very rocky but you can walk up a few minutes and it gets better. I have given average rating only because of lack of basic facilities. There is no room service or in-room dialing. You need to contact reception through Whatsapp. Basic amenities like toothpaste, clothes hook, sugar, teabags, milk sachets are not in the room. Only limited coffee pouches are given per day. This is not expected from a premium resort. The breakfast is nice esp. the eggs made to order and cheese platter. Overall we had a good stay due to the location of the room. The management needs to just do a bit extra to make it a top grade Hotel
AAnonymous UserThe overall experience was alright, but the facilities need some care. The water park is old and some of the slides are breaking down, they don’t look safe. The hotel is divided in two areas, one across the road and one by the beach. If you are staying across the road you can’t use the pool from the beach side, which is a bummer and a big downside. Would check other places first.
BBernie123The staff is really nice, helpful, accommodating. Roma are comfortable. Their restaurant is actually very nice in the evening if you want to have a quiet and chill time. They offer many services to help tourists.
GGuest UserOverall, the hotel is decent. The location is excellent and the facilities are ok. However, my experience was incredibly frustrating due to the total lack of control in the beach area.
The Issue: The ”Towel Mafia”
It seems there are people who live at the hotel permanently and take over the beach chairs very early in the morning. By 8:00 AM, all the chairs are empty but ”reserved” with towels.
When my girlfriend and I decided to use two chairs that had been unoccupied for over an hour, a man approached us in a very aggressive manner, claiming the chairs belonged to them simply because he had placed a towel there first.
Lack of Staff Support
The most disappointing part was the hotel's response:
• At Reception: They confirmed that chairs cannot be reserved and that we were free to use them.
• In Practice: This group of residents continued to disturb and harass us day after day.
• Management: Despite being aware of the situation, the hotel staff did absolutely nothing to mediate, enforce the rules, or explain the seating policy to these individuals.
It is a shame that a place with such potential allows certain guests to intimidate others, ruining the peace of a vacation. If you are looking for a hotel where rules are respected and everyone is treated fairly, I would look elsewhere.
Hotel near Lonely Beach / Bai Lan Bay, Koh Chang 20% of visitors choose this area
Price per night from:TWD 1,046
7.4/10
AAmySprinklesAmazing staff who did all they could to correct any issues. Nice clean room with fridge and kettle etc. Housekeeping were fantastic. Great beachfront location, nice pool, nice restaurant and comfort bed in the heart of town but not loud at night at all, ideal for those wanting to be in town but not party too hard