Trip.com Customer Service – Hotline & Chat Support

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By Trip.com

April 17, 2026

Trip.com Customer Service

Dealing with hiccups in your travel plans can be a real drag. But don't worry—if you run into any trouble, Trip.com’s 24/7 customer service team is always here to help with any questions or concerns. Check out this article for a simple, step-by-step guide on how to get in touch with us!

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How to Access Different Trip.com Customer Services

What Trip.com Customer Service can help you on

Trip.com App - Customer Support Options

  • Log in to your Trip.com account on your mobile device and head over to the “Account” section
  • Tap the headphone icon for Customer Support to see all your options
  • Trip.com offers a variety of ways to get the help you need, including our Chat Service, Call Service, and Emergency Assistance
Trip.com Customer Service options

Trip.com Customer Service - Live Chat

  • Tap "Chat With Us" to head over to the details page.
  • Need a hand? The live chat service is here to help with everything from flights and hotels to transportation and travel tips!
Select Chat with Trip.com Customer Service

Trip.com Customer Service - Free Online Call

  • Head over to the "Call Us" section to access the Trip.com call service page.
  • Whether you prefer an Internet call or a Global call, you can easily choose the option that best fits your travel needs.
Trip.com Customer Service call center accessing global numbers

Contact Trip.com Customer Service from Other Countries and Regions

  • If you're calling from outside your current location, you can find Trip.com customer service contact details in the "Other countries and regions" tab
  • Click to view details, where you'll find contact numbers for a wide range of locations around the globe.
How to Contact Trip.com Customer Service from Other Countries and Regions

Trip.com Customer Service: Emergency Assistance

  • Head over to the "Emergency Assistance" section for extra support, including help with translation, lost luggage, emergency medicine, passport safety, and more.
Select Emergency Assistance from Trip.com Customer Service
Stay Connected With Trip.com!
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640512 booked
Mainland China/Hong Kong/Macau 5G eSIM | Dual Network | Day Pass/Total Data Package | 24-Hour Billing | QR Code
4.6/523147 reviews
Mainland China/Hong Kong/Macau 5G eSIM | Dual Network | Day Pass/Total Data Package | 24-Hour Billing | QR Code
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CAD 0.49
447632 booked
Japan SoftBank 4G/5G eSIM | TikTok & ChatGPT Available | Day Pass/Total Data Package | 24-Hour Billing | QR Code
4.7/512319 reviews
Japan SoftBank 4G/5G eSIM | TikTok & ChatGPT Available | Day Pass/Total Data Package | 24-Hour Billing | QR Code
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CAD 0.41
174397 booked
South Korea 5G eSIM | Supports Google Maps / ChatGPT | Daily/Total Data Plans | 24-Hour Billing | 1–30 Days | QR Code
4.6/57334 reviews
South Korea 5G eSIM | Supports Google Maps / ChatGPT | Daily/Total Data Plans | 24-Hour Billing | 1–30 Days | QR Code
SIM card
CAD 0.12
171346 booked
Thailand Dtac 5G eSIM | Local IP | Thailand phone number | 24 hr billing | QR code
4.8/55683 reviews
Thailand Dtac 5G eSIM | Local IP | Thailand phone number | 24 hr billing | QR code
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CAD 6.01
117881 booked
Singapore/Malaysia/Indonesia 4G/5G eSIM | Multi-network & ChatGPT | Daily Plan / Total Data | 24-Hour Billing | QR Code
4.6/54251 reviews
Singapore/Malaysia/Indonesia 4G/5G eSIM | Multi-network & ChatGPT | Daily Plan / Total Data | 24-Hour Billing | QR Code
SIM card
CAD 0.11
63535 booked
Vietnam | 4G/5G eSIM | Daily/Data Plan | 24-hour Billing | 1-30 Days | QR code
4.6/53452 reviews
Vietnam | 4G/5G eSIM | Daily/Data Plan | 24-hour Billing | 1-30 Days | QR code
SIM card
CAD 0.22
8284 booked
Middle East & North Africa (10 Countries) 5G eSIM | Google Maps & TikTok Supported | Daily/Total Data Plans | 24-Hour Billing | 1–30 Days | QR Code
4.4/5357 reviews
Middle East & North Africa (10 Countries) 5G eSIM | Google Maps & TikTok Supported | Daily/Total Data Plans | 24-Hour Billing | 1–30 Days | QR Code
SIM card
CAD 1.95
157484 booked
5G/4G eSIM in 8 Asian countries | Multi-network support, supports All AI & TikTok | 500MB/day - 50GB total | 1-30 days | 24-hour billing | QR code
4.6/56305 reviews
5G/4G eSIM in 8 Asian countries | Multi-network support, supports All AI & TikTok | 500MB/day - 50GB total | 1-30 days | 24-hour billing | QR code
SIM card
CAD 0.11
4091 booked
5G eSIM for UK, France, Germany, and Italy | Multi-network support, supports All AI & TikTok | 500MB/day - 50GB total | 1-30 days | 24-hour billing | QR code
4.3/5123 reviews
5G eSIM for UK, France, Germany, and Italy | Multi-network support, supports All AI & TikTok | 500MB/day - 50GB total | 1-30 days | 24-hour billing | QR code
SIM card
CAD 0.73
1642 booked
Australia/New Zealand 5G eSIM | Supports Google Maps/ChatGPT | Daily Data Plans / Total Data Plans | 1-30 Days | Billed 24 Hours | QR Code
4.5/583 reviews
Australia/New Zealand 5G eSIM | Supports Google Maps/ChatGPT | Daily Data Plans / Total Data Plans | 1-30 Days | Billed 24 Hours | QR Code
SIM card
CAD 0.27
1923 booked
Mexico 5G eSIM | TikTok & ChatGPT Available | Day Pass/Total Data Package | 24-Hour Billing |  1-30 Days | QR Code
4.5/543 reviews
Mexico 5G eSIM | TikTok & ChatGPT Available | Day Pass/Total Data Package | 24-Hour Billing | 1-30 Days | QR Code
SIM card
CAD 0.84
111582 booked
US 5G eSIM | Three-network support, supports All AI & TikTok | 500MB/day - 100GB total | 1-90 days | 24-hour billing | QR code
4.5/52951 reviews
US 5G eSIM | Three-network support, supports All AI & TikTok | 500MB/day - 100GB total | 1-90 days | 24-hour billing | QR code
SIM card
CAD 0.13
426212 booked
European universal 5G/4G eSIM | Multi-network support, supports All AI & TikTok | 500MB/day - 50GB total | 1-90 days | 24-hour billing | QR code
4.6/511088 reviews
European universal 5G/4G eSIM | Multi-network support, supports All AI & TikTok | 500MB/day - 50GB total | 1-90 days | 24-hour billing | QR code
SIM card
CAD 0.11
58342 booked
Global 77 Countries 4G/5G eSIM | Day Pass/Total Data Package | 24-Hour Billing | QR Code
4.6/55942 reviews
Global 77 Countries 4G/5G eSIM | Day Pass/Total Data Package | 24-Hour Billing | QR Code
SIM card
CAD 2.83

How to Find Trip.com Customer Service on Website

Step 1: Click "Help" at the top of the Trip.com website

  • Get to the Trip.com website and click "Help" in the top right corner to reach the details page.

Accessing Trip.com Customer Service on website 1
Step 2: Tap "Call Us" on the Customer Support page

Accessing Trip.com Customer Service on website 2

Step 3: Tap "Chat" on the Customer Support page

  • Tap "Chat" to get to the details page and learn more about the chat service.
  • Need a hand with something non-urgent? Trip.com chat service is here for you 24/7, connecting you directly with a real person.
Accessing Trip.com Customer Service on website 3

Trip.com Customer Service - Chat Live with a Representative

The Trip.com customer service chat is the fastest way to get the help you need—no waiting on hold required!

Trip.com Customer Service - Chat Live with a Representative

How to use Trip.com's live chat:

  • Open the Trip.com app or website
  • Log in and go to “My Bookings” to view your upcoming adventures
  • Choose the booking you need help with
  • Tap “Contact Customer Service”
  • Tap "Live Chat" to get started
HighlightsLearn more

Response Time

Typically within 30 sec to a minute

Language

English, Chinese, Korean, Japanese, and more

Perfect For

Simple tasks like checking your refund status or confirming your booking

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Tips for Contacting Trip.com Customer Support

Trip.com Customer Service pro tips

[10% OFF] Global Hotel Recommendations

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FAQ: Trip.com Customer Service

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Trip.com Customer Service