Trip.com Call Center: Contact Numbers & Support

This guide has everything you need to know: how to find Trip.com call centre number in your country, steps to make a toll-free online call, other support options, and practical tips for getting help quickly.

Trip.com Call Centre

Trip.com provides call centre support across over 40 countries and regions, with 24/7 assistance for flights, hotels, trains, and cars (most other reservations have specific time limits and International calls may incur charges).

You can also choose Trip.com in-app call (VoIP) for free on Trip.com App, check how to call for free in the next chapter!

How to Make a Free Trip.com Call Online

Trip.com offers free online calls (at no charge) through its app or website. This is an ideal choice if you don't want to pay for international calls or prefer a fast connection. Here's how to start it:

Step-by-Step for Trip.com Free Online Call

• Open the Trip.com app and log in.
• Follow the steps above to reach the Customer Support page (Account → Customer Service).
• Tap Call Us, then look for the VoIP (Internet Call) option (marked with a Wi-Fi symbol next to the phone icon).
• Select your issue type from the drop-down (e.g., “Booking Change,” “Refund Inquiry”) and enter your booking ID (if you have one) + a brief description of your problem.
• Tap “Connect” to start the call—you’ll be matched with a live agent (in English or your local language).

Benefits of Trip.com Online Call

• Free (Wi-Fi/ data usage, no phone charges).
• Faster than regular calls (shorter waiting times for common questions).

How to Find Trip.com Call Centre Numbers

1. Via Trip.com App (iOS/Android)

1. Open the Trip.com app and log in to your account.
2. Click on the Account icon (the outline of the character) at the lower right corner of the screen.
3. Scroll down to the "Help and Support" section and click on "Customer Service".
4. On the "Customer Service" page, click "Call Us", and you will see a list of numbers suitable for your current location (for example, if you are in Canada, it will display phone numbers in Canada and global access numbers). If you want to see the full table, please choose Other countries and regions

2. Via Trip.com Website (Desktop/Mobile Browser)

1. Go to Trip.com’s official website and log in. Scroll to the bottom of the homepage and click Help Center (under “Customer Support”).
2. Select your country/region from the drop-down menu—your local call centre number and global access number will appear.

Other Trip.com Customer Support Channels (In-App Chat)

If you don't want to call, Trip.com also offers other reliable support channels:

1. In-App Chat (Instant Messaging)

For non-urgent questions (e.g., “What’s the baggage allowance for my flight?”), use the in-app chat:

1. On the Customer Service page, tap the Chat with us icon under service chat section.
2. Enter your question here or select from travel types or common topics (e.g., “Booking Help,” “Refund Status”).
3. The chatbot will respond first, if it cannot solve your problem, enter “Speak to a human” to connect to a live agent.

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