If you've booked a hotel through Trip.com and need to cancel due to unexpected events, you might be wondering about Trip.com’s hotel refund policy. This article offers a step-by-step guide to help you navigate the cancellation process. Stay with us until the end for all the details!
Step 1: Open Trip.com
Access your Trip.com account on your mobile device and navigate to the "My Trips" section to find all your bookings.
Step 2: Locate the hotel booking
Choose the hotel booking you wish to cancel and click on it. This will take you to the booking details.
Step 3: Request the Trip.com hotel refund
Click the "Cancel Booking" button to cancel your hotel reservation. Note that some hotels have non-refundable policies, while others may provide full or partial refunds if you cancel by a specific date.
Step 4: State the reason for your cancellation
Provide the reason why you need to cancel the hotel reservation and click the "Submit" button to confirm your cancellation.
Step 5: Review the Trip.com hotel refund
After submitting your request, click "View cancellation policy" to review the details of your refund.
Step 6: Check the status of your Trip.com hotel refund
View your refund details and information to complete the process.
*The screenshots are for reference purposes only.
Please note that it could take 1 working day for the refund to appear in your account.
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