Hangzhou Metro Map 2026: Lines, Hours & Payment Guide
Overview of Hangzhou Metro
Source: Wikipedia
As of 2026, the Hangzhou Metro system operates 12 fully functional in-service lines, covering a total track length of 516 kilometres with 262 independent stations (excluding overlapping interchange stations). The network comprehensively covers all 10 administrative districts of Hangzhou, including Xiaoshan, Yuhang, Linping, and Fuyang, serving as the backbone of the city’s public transportation system.
Hangzhou Metro Lines & Key Station Highlights
Each line serves distinct travel needs, from airport and high-speed rail transfers to scenic spot and downtown commuting. Below is a sorted table of core metro lines most useful for Canadian tourists and international visitors, with clear route positioning and travel highlights:
Metro Line | Line Positioning | Route & Coverage | Key Travel Highlights (For Canadian Visitors) |
|---|---|---|---|
Line 1 | East-West Main Trunk / Sightseeing Core Line | Runs between Xianghu and Xiaoshan International Airport, spanning downtown and airport areas | Covers top tourist stops including Longxiangqiao Station (walking distance to West Lake) and central Hangzhou Railway Station. Perfect for downtown sightseeing, scenic spot visits and urban travel. |
Line 3 | North-South Scenic Leisure Line | Connects Shima to the core West Lake tourist area, covering northern and central Hangzhou | Serves Xixi Wetland South Station (direct gateway to Xixi National Wetland Park) and Huanglong Sports Centre Station. Ideal for nature exploration, outdoor leisure and scenic tours. |
Line 7 | Airport & Downtown Rapid Link | Directly connects Xiaoshan International Airport to central Hangzhou downtown | Greatly shortens airport-city transfer time, the most convenient regular transit option for international arrivals and departures for Canadian travelers. |
Line 19 | Airport & High-Speed Rail Express Line | Links Xiaoshan International Airport with Hangzhou East Railway Station and Hangzhou West Railway Station | The fastest express transit route for combined flight and high-speed rail travel. It is the top choice for Canadian tourists planning cross-city trips across China via Hangzhou transportation hubs. |
Loop Line & Lines 2,4,5,6,8,9,10,16 | Urban & Suburban Comprehensive Network | Covers major suburban and emerging urban districts including Liangzhu, Chaoyang and Fuyang | Forms a complete urban transit grid to meet daily commuting, suburban exploration and cross-district travel needs, supporting in-depth local travel and daily transportation for long-stay visitors. |
Hangzhou Metro Operating Hours
Regular Daily Operating Hours (Most Lines)
Hangzhou Metro maintains a stable daily schedule with minor differences between starting terminals and intermediate stations:
- First Train: Approximately 06:00 AM at origin stations; intermediate stations start service 1–20 minutes later
- Last Train: 22:30–23:00 PM at origin stations. Updated precise schedules: Line 1 (Xiaoshan Airport branch) last train departs at 22:50 PM; Line 2 final departure is around 23:02 PM
- Train Frequency: 2–6 minutes interval during weekday peak hours (morning & evening rush); 5–10 minutes interval during off-peak hours, ensuring minimal waiting time
Special Hour Adjustments (Holidays & Peak Travel Seasons)
To accommodate passenger surges, Hangzhou Metro extends operating hours on designated dates, a key benefit for travellers with late arrivals:
- Weekends & Public Holidays: Major tourist-friendly lines (1, 3, 4, 6, 19) extend last train service by 30–60 minutes
- Spring Festival & National Travel Peaks: From late January to early February annually, most lines extend last train times to 23:00 PM or later. Core transportation hubs (Hangzhou East & West Railway Stations) offer extended service until 00:00–01:15 AM on return peak days
- Suburban Branch Lines: No extended hours, strictly following regular daily closing schedules
Hangzhou Metro Fare Rules & Payment Methods
All fares follow a distance-based tiered pricing system (2026 official standard, no recent price adjustments). Below is the detailed fare structure with CAD approximate conversions for Canadian travellers (based on 2026 mid-market exchange rate: 1 CNY ≈ 0.19 CAD):
- Base Fare: Starting at 2 CNY (~0.38 CAD) for trips within 4 km
- Tiered Increment: 4–12 km: +1 CNY per 4 km; 12–24 km: +1 CNY per 6 km; Over 24 km: +1 CNY per 8 km
- Maximum Single Fare: 9 CNY (~1.71 CAD) for full-length long-distance trips
- Ride Time Limit: Valid travel duration is 240 minutes per single trip. Passengers exceeding the time limit will be charged the maximum single fare as a supplementary fee
Canadian Travel Tip: Metro fares in Hangzhou are extremely affordable compared to Canadian urban transit systems (Toronto, Vancouver, Montreal). Unlimited-ride tourist passes offer exceptional value for multi-day stays.
Hangzhou Metro Payment Methods
Hangzhou Metro supports diverse cashless and cash payment options, with no Chinese bank card required for foreign visitors. All methods below are fully accessible for Canadian tourists:
1. QR Code Payment (Most Convenient for Foreigners)
Canadian visitors can access metro QR codes through three mainstream platforms: the official Hangzhou Metro App, Alipay, and WeChat City Services. Exclusive tip for international travelers: Alipay supports binding overseas credit cards (Visa, Mastercard, JCB) issued in Canada, eliminating the need for a Chinese bank account or local phone card. Once bound, you can generate a dynamic QR code to scan and ride directly, which is the most hassle-free payment method for first-time Canadian visitors.
2. Single Journey Tickets
Physical tickets can be purchased at station self-service vending machines or manual ticket counters. Vending machines accept cash (CNY), mobile payments, and digital RMB. Unused tickets with no entry records are refundable at the original purchase station on the same day.
3. Transit Cards
Hangzhou Citizen Cards and Jiangsu-Zhejiang-Shanghai T-Union Cards are available for frequent travellers, offering a 9% discount on regular fares. Suitable for long-term stays in eastern China.
4. NFC & Digital RMB
Tap-and-go NFC payment is compatible with Apple Wallet and mainstream Android NFC wallets, supporting quick entry without physical tickets or QR codes. Digital RMB payment is also available via the Hangzhou Metro App or official E-CNY App, partnered with major Chinese banks. Note that digital RMB is optional for foreign travelers, and mainstream international payment methods are fully sufficient for daily rides.
5. Tourist Passes (Best Value for Canadian Visitors)
Exclusive electronic unlimited-ride passes for short-term travellers, available for purchase directly on the Hangzhou Metro App (2026 valid pricing, CAD conversion attached):
- 1-Day Pass: 15 CNY (~2.85 CAD)
- 3-Day Pass: 40 CNY (~7.60 CAD)
- 5-Day Pass: 60 CNY (~11.40 CAD)
- 7-Day Pass: 80 CNY (~15.20 CAD)
Canadian Travel Tip: For most 5–7 day Hangzhou travel itineraries covering West Lake, Xixi Wetland, airport and railway station transfers, the 7-day unlimited ride pass delivers the best cost performance, saving frequent ticket-purchasing time and reducing travel budget.
Quick Canada-Friendly Hangzhou Metro Travel Notes
- Full English Support: All stations are equipped with standard English signage, broadcast announcements, and English-mode self-service machines, bringing zero obstacle for Canadian travelers who only speak English.
- Ultra-Low Travel Cost: Compared with public transit in Canadian cities (Toronto, Vancouver, Montreal), Hangzhou Metro fares are extremely affordable, greatly cutting down daily travel expenses.
- High Accessibility: The network covers core tourist and transportation hubs, with short transfer distances and high punctuality, perfectly matching independent travel and itinerary planning for Canadian visitors.
Top Things To do In Hangzhou
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[10% Off] Top Hotels in Hangzhou
Hangzhou Hotels
5 star
Outstanding11880 Reviews
West Lake Lakeside Area Hangzhou|2.61km from city centre
Our stay was fantastic! Even though we didn't book breakfast, there were plenty of local eateries nearby to choose from. Plus, the location is super convenient – it's a straight walk to both the subway and West Lake. What really impressed me was the exceptional service: my child had homework that needed printing for three consecutive days, and the hotel staff printed it promptly for me each time. The front desk also offered bottled water, and there was even more available on the floor cabinets, which was a very thoughtful touch.FromMXN$689
Very Good11066 Reviews
Wulin Square/Hangzhou Center Hangzhou|1.39km from city centre
The room was quite spacious. They also provided complimentary fruit and a free room upgrade. Overall, the experience was great. It was especially quiet, so much so that we decided to extend our stay for another night. If I visit Hangzhou again, I'll definitely stay here. I actually chose Junting this time based on a friend's recommendation. It's also very close to Wulin Square, with many large shopping malls nearby. You can also visit the Beijing-Hangzhou Grand Canal, and West Lake isn't too far either. All in all, it was a very satisfying stay.FromMXN$1,069
Good5504 Reviews
West Lake Lakeside Area Hangzhou|1.32km from city centre
The hotel is in a great location, which is a big plus considering the traffic around West Lake in Hangzhou. It's just a few minutes' walk to the lakefront, not far from the Broken Bridge, and right next to Wulin Night Market. The breakfast selection is extensive, and there's a kids' pool, which is great for families. Overall, it was a good stay, and any minor hiccup during check-in was promptly resolved by the lobby manager.FromMXN$1,580
Very Good4084 Reviews
West Lake Lakeside Area Hangzhou|3.23km from city centre
The hotel is right by the West Lake's Yongjin Gate. You just cross an underpass and you're at West Lake, so the location is excellent value for money. It's not tiring for seniors or kids to get around. The biggest surprise was that we took the 1314 bus from Liulang Wenying to Lingyin Temple and Meijiawu, and on the way back, the 1314 dropped us off right at the hotel entrance – incredibly convenient! It's an established five-star hotel with good service, and the breakfast is plentiful. The only downside is that it's a bit far from the subway, and you have to go through two or three underpasses to get there. If you have light luggage, it's fine, but with large suitcases, it's not ideal. You can choose to take a taxi or the subway depending on your luggage.FromMXN$1,636
Outstanding8852 Reviews
West Lake Lakeside Area Hangzhou|1.7km from city centre
We had a wonderful 2-night stay here with our family.
The service exceeded our expectations: there was a dedicated butler following up throughout our stay, who was proactive, enthusiastic, and attentive to our needs.
The hygiene, environment, and facilities were satisfactory, though not exceptionally outstanding. The shower and bathtub were great, but the toilet wasn't smart. The minibar didn't have a coffee machine, and the green tea was in tea bags. It would have been even better if it were Longjing tea leaves, but I guess the tea bags are uniformly purchased by the hotel group. Food delivery requires going downstairs to pick it up or asking staff to bring it up.
The direct access to Kerry Centre from the 2nd floor was particularly excellent, making it convenient for shopping and effortlessly exploring many dining options.
Breakfast was quite busy, but not to the extent of needing to queue. The food selection was abundant and replenished promptly. Cold cuts like smoked salmon and salami were of good quality. Freshly fried sesame balls and Youtiao (fried dough sticks), freshly baked local specialty flatbreads, egg pancakes, and tofu pudding satisfied our Chinese palates. The breakfast service was proactive and thoughtful.
For taxis or cars, the surrounding roads are prone to heavy traffic. If taking the subway, walking from the hotel to the turnstiles requires passing through a shopping mall and a rather long underground commercial street, which is actually about five to six hundred meters. So, getting around was not as convenient as we had anticipated.FromMXN$2,509
Business travel
Outstanding11592 Reviews
West Lake Lakeside Area Hangzhou|1.43km from city centre
The room was fantastic, with a great rain shower that was very refreshing. Both the front desk and housekeeping staff were excellent. The front desk was very thoughtful and welcoming during check-in, demonstrating a high level of professionalism befitting a four-star hotel. During my stay, the housekeeping staff truly understood customer needs and showed great initiative. On my first night, I took some laundry detergent in a paper packet from the self-service laundry room back to my room. The next day, after returning from sightseeing, I found a small travel-sized bottle of Blue Moon laundry detergent next to the sink. This kind of service, where the hotel anticipates and provides for a customer's needs without being asked, and without making a big deal out of it afterwards, is truly impressive. I believe this level of service is spot on and definitely deserves a 5-star rating!FromMXN$1,002
Excellent22588 Reviews
West Lake Lakeside Area Hangzhou|2.52km from city centre
Great location, lots of food and shops just below. Only down the street from West Lake. Hotel was very nice, best bidet experience this far from all other hotels. Staff were friendly. Loved the express check out. Only con, they have service robots, however management does not allow the use of the robots. We checked in seeing the service robots in use, however when we made an a food delivery order that night, we had to go downstairs to pick it up. Would have loved to be informed earlier. We waited for our order but it never came up, we had to go downstairs to check. They could’ve notified our room by calling as well, that would have been nice. But it’s not a deal breaker. We also had a hard time doing laundry in the laundry room, ended up skipping laundry during our stay because it got too crazy :’( . Luckily our next hotel had a washer and dryer in room, so keep this in mind if laundry will be an issue for you.FromMXN$712
Very Good5810 Reviews
West Lake Lakeside Area Hangzhou|2.23km from city centre
It was great! We had a stunning view of West Lake right from our hotel room. The front desk staff, especially one gentleman, was incredibly warm, thoughtful, patient, and detail-oriented. A big thank you to that kind and helpful young man for securing our room. It allowed us, with our elderly parents and children, to fully enjoy the beautiful scenery of Hangzhou's West Lake and experience the city's warmth and hospitality. The lake view room was lovely, and being right by West Lake was perfect for seniors and kids. 👧FromMXN$3,538
Outstanding7132 Reviews
West Lake Lakeside Area Hangzhou|2.84km from city centre
The Dahua Hotel is a well-established, older hotel with an excellent location and environment, no doubt about it. We've always loved this kind of historical and culturally rich atmosphere. My husband and I stayed at the Dahua Hotel in Kuala Lumpur and absolutely loved it! So when we came to Hangzhou this time, we decisively booked here. The hotel breakfast offered a rich variety of dishes, and the taste was delicious – definitely a testament to its long-standing reputation.
Now, about the room and other facilities. First, we chose a standard room, but upon arriving, we found it to be incredibly small, with very limited space to move around. The bathroom was also cramped in every corner. Additionally, the swimming pool was quite small. When we went, only the very bottom locker was available, and we found it to be quite dirty with ants along the edges. This was a bit disappointing. However, the water quality in the pool was excellent!
One fantastic perk is that the hotel offers guests complimentary West Lake boat tours, which is great value for money. Thumbs up! What also impressed me was the hotel staff's professionalism; they always greeted us warmly and helped with our luggage every time we saw them! Overall, our stay was very good. I just hope that some details can be managed more strictly to make it perfect.FromMXN$2,079
Good4439 Reviews
West Lake, Lingyin Temple Scenic Area Hangzhou|2.95km from city centre
I booked and paid for this hotel in advance. It's located right on Beishan Road, and traffic can get very congested during peak holiday seasons, so I recommend calling a car service ahead of time. Luckily, ride-sharing apps can drop you off directly at the hotel lobby. The hotel is conveniently next to Yue Fei Temple and very close to Quyuan Garden. Stepping out, you'll find a boat dock, and you can even take a tour bus along the Su Causeway, making it super easy to explore West Lake.
I booked a garden room and arrived a little after 1 PM, only to be told the room wasn't ready yet, which led to a fifteen-minute wait. I was initially a bit annoyed, but the front desk staff was incredibly professional and immediately upgraded me to a suite, which was a very pleasant surprise. The hotel rooms are spacious and bright, with an elegant, antique-inspired decor. You're greeted by a subtle, pleasant aroma as soon as you walk in – truly Shangri-La quality.
I booked a room with breakfast, and it was excellent – a wide variety of both Chinese and Western options. I especially enjoyed the fried dough sticks and potato pancakes, and there was plenty of fresh fruit. I highly recommend booking a room that includes breakfast. Overall, I was extremely satisfied with this stay and will definitely choose Shangri-La again on my next visit to Hangzhou.FromMXN$1,887
Family friendly
Very Good2568 Reviews
Binjiang Area Hangzhou|8.44km from city centre
The room was quite spacious and clean, and you could see the Qiantang River from the window. Of course, their main draw is the infinity pool, but I couldn't get in because it was raining. Having a drink at the poolside bar was also nice. The facilities are a bit old, and the toilet isn't smart. The breakfast was adequate, but the quality wasn't great; the frozen wontons and noodles had no texture. However, the auntie serving the noodles was very friendly and had a good memory. The fruit at the restaurant wasn't very fresh either. I hope they can improve the breakfast quality, then it would be perfect. The standard room isn't expensive, but the river view suite is quite pricey.FromMXN$1,188
Outstanding7741 Reviews
Qianjiang New Town Hangzhou|6.64km from city centre
The room was spacious and bright, and the hotel's interior design was grand and luxurious, making me feel like I was in a Dubai hotel. The panoramic elevator lobby offered an unobstructed view, and it was super convenient as it's right outside the subway exit! 🌹 I highly recommend the buffet; my kid ate 8 oysters in one sitting! The price was very friendly for guests.FromMXN$1,970
Excellent1507 Reviews
Grand Canal Business Area Hangzhou|5.9km from city centre
My wife and I came here for a relaxing vacation. We're all about a healthy, slow-paced lifestyle, and that means prioritizing peace, comfort, and quality. This hotel completely met our expectations. We even got a free room upgrade! The views were stunning, and the room itself was well-designed and spacious, with all the amenities you could ask for: a microwave, fridge, and sofa. The little square table was especially thoughtful and practical – perfect for a meal or a cup of tea. I'd definitely recommend everyone give it a try.FromMXN$755
Excellent1746 Reviews
Huanglong Sports Centre Hangzhou|4.21km from city centre
Staying here with kids was incredibly hassle-free. The room was spacious enough, and the staff were incredibly patient with the little ones. Plus, there's a 24-hour kids' play area! The surrounding amenities are very convenient, making it easy to take the kids out. Una and Vincent provided excellent and thoughtful service – two thumbs up! I'll definitely be recommending Xinyu Hotel in Hangzhou to my friends and family if they get the chance to visit; it's truly great value for money!FromMXN$1,009
Outstanding1543 Reviews
Liangzhu Cultural Village Hangzhou|16.58km from city centre
The hotel's surroundings and interior are excellent, like a large garden. The lobby, elevators, and rooms are all decorated with Liangzhu-style features. What's most commendable is how spotlessly clean everything is, even the changing rooms and showers by the pool are impeccably tidy. Definitely a big thumbs up!
The room itself is huge, with an empty, spacious living area, and the bedroom is also very generous. The only odd thing is the small sink, which feels out of place given the immense space.
The breakfast offers a wide variety; it's not exceptionally delicious, but still pretty good.
It's not far from the Liangzhu Museum or Yubird Market. Unfortunately, it rained continuously during my stay, so I couldn't explore much, and the sky only cleared up when I was leaving. 😂 If you visit on a sunny day, there are quite a few places to enjoy.
They didn't ask for a positive review at check-out, which is also a big plus. Overall, it's highly recommended!FromMXN$1,543
Hot spring
986 Reviews
Hangzhou|98.66km from city centre
i have been to the hot springs three times before but I had never stayed at the hotel. This was my first time.
I imagine the receptionist felt a little nervous when faced with two foreigners and maybe she felt shy. However, I found her lack of greeting, not a 你好 or 下午好， a little cold. When she did communicate with us, it was in super fast Mandarin to which I requested 请慢慢说 to no avail. She repeated just as fast twice more. I felt frustrated and then resorted to using a translation app. She called over an English-speaking Indonesian staff member. I don’t have the expectation that people will speak English to me, but I do appreciate slowing down in Mandarin and using simpler language. Hand gestures help a lot also.
I wish she had told us the WiFi password, and where to access the hot springs. These are two key pieces of information a receptionist should provide when you check into a hot springs hotel.
Our room had plastic flip flops to be worn to the hot springs. My pair had two left feet. When I showed the staff member on the second floor, she was helpful and got me a new pair.
The hot springs were lovely, as usual. The buffet breakfast was better than the buffet dinner.
The layout of the hotel leaves you walking from building to building. At first it’s confusing, but then it becomes okay.FromMXN$1,605
Very Good685 Reviews
Hangzhou|98.77km from city centre
We went for the infinity pool, with its mountain and water views. The location is nice, but I had to drive to find my room. Even the navigation system couldn't find it, and I had to ask the staff along the way. The only downside is that everything within the resort requires a shuttle bus, which is a long wait. When the bus arrives, you have to ask the driver if it's on your way; if it isn't, you won't be given a seat. There's no one to maintain order, and when it's crowded, there's always scrambling for a seat, sometimes even arguments. For food, we chose the à la carte Chinese restaurant, which cost over 700 yuan. The next day, we went to the pet park, but there were only a few sheep and sika deer, and a bag of carrots cost 20 yuan. Overall, the value for money isn't great, and it's worth just experiencing.FromMXN$2,285
Very Good1051 Reviews
Linan Tianmushan Scenic Area Hangzhou|66.83km from city centre
Staying at the Dusit Thani Hotel feels just like coming home. It's truly a hidden gem nestled in the mountains! This time, I stayed in Building 3. While it's a bit further away than Buildings 1 and 2, the views more than make up for it. When you're on vacation, beautiful scenery and comfortable living are key, and Building 3 delivered perfectly on that front. The room was spacious and bright, and the cleanliness was impeccable. Every staff member I encountered was friendly and welcoming, especially the floor attendant. She noticed I preferred black tea and thoughtfully left extra sachets for me, which was a lovely touch. These small details really stand out. Next time I travel, this will definitely be my top choice again!FromMXN$1,759
Very Good2541 Reviews
Hangzhou Paradise and Huxiang Scenic Area Hangzhou|15.06km from city centre
Staying at this hotel felt like stepping straight into a fairy tale! Having lived in India for a period of my life, I immediately fell in love with the authentic Indian-style architecture and the sheer number of stunning statues scattered throughout the property. It brought back so many wonderful memories. The atmosphere is truly magical.
I’ve stayed at many 5-star hotels across different countries, but I can honestly say the ambiance and character of this place deserve every bit of its 5-star rating—and then some. Beyond the aesthetics, the service was impeccable. The managers and staff went above and beyond to ensure we had a perfect stay, with special thanks to Ms. Yang and Mr. Liu Xiangzhong—your service is excellent.
Our family had the most amazing time, especially enjoying the hot spring and the swimming pool. We spent hours swimming and relaxing together. A huge thank you to the entire team for a truly unforgettable vacation!🙏☺️FromMXN$1,744
Excellent1974 Reviews
West Lake, Lingyin Temple Scenic Area Hangzhou|10.67km from city centre
The environment here is absolutely amazing! Surrounded by lush green forests, it's so secluded and private. Strolling along the shaded paths in the morning, with the gentle breeze, the delightful chirping of birds, and the soft gurgle of the stream, it truly helps you escape the city's hustle and bustle and find inner peace. It's the perfect choice for a vacation!
The room decor is sophisticated and minimalist, creating a warm and healing ambiance. The blend of traditional Chinese architecture with Western interior design is seamless. The facilities are comprehensive, and many small, easily overlooked details have been thoughtfully taken care of. The dishes at the Republic of China restaurant are delicious, and the breakfast spread is abundant!
The butler's thoughtful and meticulous service truly enhanced our stay (for example, they helped us buy watermelons and other fruits when we were thirsty in the heat, and transported our luggage to our next destination after we checked out). The entire stay was worry-free, attentive, and relaxing, offering great value for money. We'll definitely choose this place for our next trip and recommend it to our friends!FromMXN$2,136
Gym
Outstanding7889 Reviews
Hangzhou Railway Station Area Hangzhou|4.09km from city centre
I stumbled upon this hotel by chance and wanted to try it out because of its location. After staying for a day, I felt it was totally worth it! First off, it's really close to the train station, and the subway entrance is right outside. There are also plenty of places to eat downstairs. I was starving when I arrived, so I immediately grabbed some Shengzhou xiaolongbao (steamed buns) to tide me over – they were gone in three minutes! If you don't feel like going out for dinner, it's quick and easy to order food, and a robot delivers it right to your door. This was my first time seeing a wooden room key, which was quite unique. It's super convenient for traveling with kids!FromMXN$838
Excellent6915 Reviews
West Lake, Lingyin Temple Scenic Area Hangzhou|4.64km from city centre
## Amenities:
The facilities are quite dated. When I tried to kill a mosquito on the wall with a towel, a large chunk of dust came off.
Checking in at Building 8 and then walking to my room in Building 5 was about a 5-minute trek, which was really inconvenient with luggage. The shuttle service was also very slow; I waited over ten minutes for a shuttle to check out from Building 5, and it never showed up.
## Cleanliness:
The cleanliness was just average. Personally, I think it's not as good as chain hotels like Atour (known as Atour in China) at a similar price point.
## Environment:
The environment is decent. It's located near the North Gate, which offers direct access to West Lake's inner lake. A walk of about 1.5 km will get you to Yanggong Causeway (or whatever it's called) to see the main West Lake.
## Service:
There's not much service to speak of. For over a thousand yuan a night, the experience felt worse than a 200-300 yuan chain hotel. If you're staying near the South Gate within the scenic area, getting around is inconvenient. It usually takes about ten minutes just to get out of traffic. If you don't eat at the hotel, your takeout options are limited.FromMXN$3,040
Outstanding700 Reviews
West Lake, Lingyin Temple Scenic Area Hangzhou|3.65km from city centre
Taking a summer break at the Four Seasons Hangzhou at West Lake was an immersive experience of the serene beauty of a Jiangnan garden. The entire staff provided excellent service, with attentive and thoughtful reception, demonstrating quality in every detail. The unique experiences were rich and fulfilling; the Song-style tea ceremony was full of ancient charm and a wonderfully peaceful experience. The private pier and boat tour were a major highlight, allowing us to float on the lake surrounded by lotus breezes and lush greenery. The garden scenery within the hotel was exquisite. The hotel's photo shoot experience, with the garden corridors and waterside pavilions, provided natural backdrops that truly captured the essence of the place. Finding such tranquility amidst the summer hustle and bustle, balancing dining, entertainment, and photo opportunities, made for a relaxing and ideal West Lake vacation.FromMXN$10,327
Outstanding6031 Reviews
West Lake Lakeside Area Hangzhou|1.73km from city centre
Facilities: Well-equipped, neat, and clean.
Hygiene: Good, quite clean, no dust even in the corners.
Environment: Very good, close to West Lake and Hubin Yintai commercial area. The subway and bus stations are right outside. The hotel's overall environment is also pleasant, with a comfortable minimalist style.
Service: Good attitude, plus some free drinks and popcorn.
They also offer a complimentary self-service evening porridge, which tastes great.FromMXN$951
Outstanding2543 Reviews
Xixi Wetland Park Area Hangzhou|6.57km from city centre
Environment: The environment is really superb. I booked a water villa, and the hotel upgraded me to a deluxe water villa, which had a better location and was closer to the hotel lobby. The balcony in the room overlooked the lake, and you could feed fish and ducklings from the balcony railing. There were so many koi in the hotel, some even bigger than the ducks, which was really fun.
Service: Every staff member I encountered was super nice. When my child mentioned that the snacks delivered to the room were delicious, they specially sent two extra portions that afternoon. When I checked out, they even prepared some for me to take away, which was incredibly touching! Thumbs up, thumbs up!
Food: The breakfast area isn't big, but it's delicious! There's a wide variety of bread, and both Chinese and Western breakfast options are very rich. Even if you go to eat after 9 am, there's no long queue; it's quiet with fewer people. We had dinner at the Baiyun Restaurant, which was also very good, costing a little over 200 yuan per person, which was quite reasonable.
Facilities: The hotel is indeed not new anymore, as it has been open for a long time, but it's very well maintained. And this Chinese style just looks ancient and elegant, which I personally really like.
Rowboat: Three of us took the hotel's rowboat. It was 400 yuan for an hour to charter the boat, which is indeed a bit more expensive than outside, but the advantage is no queues, no exposure to the sun, and there wasn't a second boat on the outer lake waterway, so we had a private secret retreat all to ourselves – so comfortable!FromMXN$7,562
Swimming pool
Outstanding6706 Reviews
West Lake Lakeside Area Hangzhou|3.17km from city centre
The room was spotless and well-maintained, feeling very new. It's super convenient, just a 10-minute walk to Metro Line 5. You can easily stroll to famous old restaurants like Kuiyuan Hall and Zhiweiyuan, and even walk to West Lake Scenic Area. It's a great choice whether you're traveling for leisure or business. Plus, the breakfast had a wide variety and tasted delicious!FromMXN$828
Excellent1122 Reviews
Song City/Zhuantang Town/Zhijiang Tourist Area Hangzhou|11.83km from city centre
Ambiance: Absolutely perfect! It felt like I was in Sanya! Such a strong vacation vibe! There's a huge outdoor pool! As a swimming enthusiast, I was thrilled!!!
Facilities: This outdoor balcony completely won me over! I could sit outside and sunbathe, even though it was a bit hot. The hairdryer was a Dyson, and the toiletries were from a major brand! The only minor drawback was the lack of a drying rack on the balcony.
Cleanliness: Even though it was renovated in 2018, I felt the room was very well-maintained and looked incredibly new with a luxurious 'old money' feel!
Service: I absolutely have to highlight the service! Especially a big thank you to the manager!! I called in advance to inquire, and they immediately added me on WeChat to help me out! They fulfilled every request! So satisfied!FromMXN$1,839
Outstanding480 Reviews
West Lake, Lingyin Temple Scenic Area Hangzhou|7.01km from city centre
The hotel facilities are complete, and the hygiene is impeccable. The environment is absolutely wonderful, and the service is top-notch and highly efficient! The staff are always there when you need them, promptly appearing to solve any issues. The complimentary fruits and drinks in the room were so abundant, I couldn't possibly finish them all. After booking, staff called to inquire about my needs and helped me book the Lingyin Temple and Feilai Peak scenic area, make restaurant reservations, and arrange wood barrel baths and sound bowl sessions – it was incredibly thoughtful. If I didn't want to walk, staff were also available to drive me around! After learning my train ticket information, they even arranged a late check-out for me and a car to take me to the station. Upon arrival, staff were already waiting, offering warm tea and wet towels. When I left, staff saw me off to my car and waved goodbye! The service truly is excellent, absolutely fantastic! They even gave me a luggage tag as a gift!
The hotel is located within the scenic area, so the environment is naturally beautiful, very quiet, secluded, and a perfect escape from the bustling city. It's truly an ideal spot for a vacation! I highly recommend staying here! If I have the time and the means, I'll definitely be back!
In short, this is a must-stay hotel, and it certainly won't disappoint its guests!FromMXN$15,667
Very Good5808 Reviews
Qianjiang New Town Hangzhou|6.24km from city centre
We recently enjoyed a staycation at the Conrad Hangzhou and overall had a wonderful experience. The hotel is beautiful, the location is excellent, and it really gave us the feeling of getting away without having to leave Hangzhou.
The facilities were definitely a highlight. Our room was lovely, and we really enjoyed the swimming pool, saunas, jacuzzi and spa facilities. The views are fantastic, and the location is incredibly convenient—close to MixC, the outlet mall and the river, so there is plenty to do both inside and outside the hotel.
Our room was unfortunately only ready at around 4:30 p.m., which was a little disappointing. However, the hotel handled this well by allowing us a later checkout the following day, which we really appreciated and helped balance out the delayed check-in.
The only area that could use some improvement was breakfast. There was a good selection overall, but some of the Western items did not seem as fresh as we would expect from a hotel of this standard. A few of the croissants and pastries were stale, as were some crackers, and even some of the nuts did not taste particularly fresh. The breakfast was certainly okay, but improving the freshness and quality of these items would make the overall experience much stronger.
That said, this did not take away from what was a very enjoyable staycation. The beautiful surroundings, excellent facilities, convenient location and relaxing atmosphere made it a lovely break for our family. We thoroughly enjoyed our stay and would happily return for another staycation.FromMXN$3,090
Very Good2832 Reviews
Xixi Wetland Park Area Hangzhou|6.4km from city centre
We booked a themed room, and both kids were absolutely thrilled. From the moment we entered and discovered the surprise fun pack, to the engaging activities at the kids' club, the 30-minute photo shoot, and even the complimentary cotton candy upon departure – everything highlighted their exceptional child-friendliness. If you're heading to the Wetland Museum, remember to ask the concierge; they'll show you a super-short back way. Also, for the two kids' breakfasts and kids' club passes, just ask at the front desk. They were all incredibly friendly and helpful in accommodating our requests.FromMXN$1,691
Breakfast
Very Good2224 Reviews
East Railway Station Area Hangzhou|6.28km from city centre
The lobby is simple yet grand, and the front desk staff are professional and polite. They even gave us a free upgrade and the check-in process was very efficient. The room was neat and clean. It was such a smart choice to pick this Jinjiang Metropolo hotel for our family's transit stop in Hangzhou!
It's very close to Hangzhou East Station, just a short walk from the exit, so no long taxi rides needed, which is very convenient when traveling with elderly people and children. The room's cleanliness was meticulous, with no strange odors, and the mattress firmness was just right. It was very quiet at night. The facilities were well-maintained, and the separate wet and dry areas in the bathroom were very convenient to use.
The hotel breakfast is worth mentioning! There's a wide variety of options, including porridge, pastries, fruits, and hot dishes, all authentic in taste. Plus, with its excellent location near the East Station, you can still enjoy a leisurely breakfast even if you're catching an early high-speed train. The room was clean and cozy, and the service was thoughtful. Overall, the experience was fantastic. This is definitely our top choice for transit accommodation!FromMXN$503
Excellent2779 Reviews
Binjiang Area Hangzhou|8.67km from city centre
The room facilities were great, and it was very clean. Hangzhou hotels generally feel a bit more spacious, so that's a plus!
The hotel is also conveniently located near a commercial area, perfect for shopping at Hema Fresh or grabbing a meal. However, it's a bit far from both subway stations, about a 15-minute walk. Cycling or driving would be more convenient.
Oh, and the tea at Atour is really good, highly recommend it!FromMXN$727
Excellent5964 Reviews
Wulin Square/Hangzhou Center Hangzhou|2.22km from city centre
The room was clean and tidy, and the bedding was soft and incredibly comfortable. The bathroom had no strange odors, and the hot water came on very quickly. The front desk attendant checked me in within minutes. The hallway was quiet and not noisy at all. The location was easy to find, and it was convenient to go out for meals and shopping. Downstairs, there were various convenience stores and small restaurants, so the amenities were complete. There were also enough power outlets for charging. It offers great value for money, with no hidden fees. My overall experience exceeded expectations, and I'll definitely choose this place again next time. I highly recommend it to anyone traveling!FromMXN$476
Perfect1045 Reviews
Linping New Town Hangzhou|15.81km from city centre
Because I worked near Josi, I chose this hotel. The arrival time on the same day was already late at night. I made a note on Ctrip, I hope it is a non-smoking room. The high floor is far from the elevator. The hotel well recognized my needs and was very enthusiastic about upgrading. Considering that I didn't book breakfast, I also gave a free breakfast. Thank you very much. Back to the topic, let's talk about the hotel's own stay experience. To be honest, it's not a last resort, I haven't stayed for a long time. Domestic non-chain brands also have 1 point before check-in. Actually, I think I should give a good price rating. First of all, I think the size of the room is OK, not crowded, and the equipment and facilities are very complete. The facilities are also very easy to use and no defects are found. Sleeping well all night. The breakfast the next morning, I think it should be praised, whether it is the variety. Or the service of the restaurant makes people feel like a spring breeze. Finally, I want to say two small flaws. First of all, the glass in the shower room is too dirty and has been covered with pulp. A little point is deducted here. Secondly, the cold dish cold mixing area of the breakfast room. There are some cold dishes. Unable to clamp, it means that the ice may be too long. The above two small suggestions are that the hotel can improve immediately at low cost. Finally, I want to say a little extra topic. I understand the hotel very much. Need to be praised on a third-party platform. But I personally don't accept it. The active invitation-style way to give praise. It is even more unacceptable to let customers comment according to the wishes of the hotel in a rewarding way. Of course, this is my pure personal feeling. The overall flaw of the hotel is not concealed, it is still recommended to stay, especially in the Josi area. Is a good choice.FromMXN$689
Excellent873 Reviews
Hangzhouxi Railway Station/Future Science Town Hangzhou|15.32km from city centre
I was very satisfied with my stay. The location is convenient, the room was clean and tidy, and the facilities were complete. The breakfast was delicious and offered a wide variety of choices, including Western pastries and noodles, all of which were great. The front desk staff were super friendly and communicated promptly, and the customer service staff were also very kind and approachable. The room was very comfortable. Wanda Plaza and Euro-America Plaza are nearby, making entertainment very convenient. It's also very close to the subway and bus stations. The hotel parking lot is spacious and free. The value for money is excellent. Although it's a newly opened hotel, it was a very comfortable stay. I will choose this hotel again for my next trip. Five-star rating!!FromMXN$873
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