Hangzhou Metro Map 2026: Lines, Hours & Payment Guide
Overview of Hangzhou Metro
Source: Wikipedia
As of 2026, the Hangzhou Metro system operates 12 fully functional in-service lines, covering a total track length of 516 kilometres with 262 independent stations (excluding overlapping interchange stations). The network comprehensively covers all 10 administrative districts of Hangzhou, including Xiaoshan, Yuhang, Linping, and Fuyang, serving as the backbone of the city’s public transportation system.
Hangzhou Metro Lines & Key Station Highlights
Each line serves distinct travel needs, from airport and high-speed rail transfers to scenic spot and downtown commuting. Below is a sorted table of core metro lines most useful for Canadian tourists and international visitors, with clear route positioning and travel highlights:
Metro Line | Line Positioning | Route & Coverage | Key Travel Highlights (For Canadian Visitors) |
|---|---|---|---|
Line 1 | East-West Main Trunk / Sightseeing Core Line | Runs between Xianghu and Xiaoshan International Airport, spanning downtown and airport areas | Covers top tourist stops including Longxiangqiao Station (walking distance to West Lake) and central Hangzhou Railway Station. Perfect for downtown sightseeing, scenic spot visits and urban travel. |
Line 3 | North-South Scenic Leisure Line | Connects Shima to the core West Lake tourist area, covering northern and central Hangzhou | Serves Xixi Wetland South Station (direct gateway to Xixi National Wetland Park) and Huanglong Sports Centre Station. Ideal for nature exploration, outdoor leisure and scenic tours. |
Line 7 | Airport & Downtown Rapid Link | Directly connects Xiaoshan International Airport to central Hangzhou downtown | Greatly shortens airport-city transfer time, the most convenient regular transit option for international arrivals and departures for Canadian travelers. |
Line 19 | Airport & High-Speed Rail Express Line | Links Xiaoshan International Airport with Hangzhou East Railway Station and Hangzhou West Railway Station | The fastest express transit route for combined flight and high-speed rail travel. It is the top choice for Canadian tourists planning cross-city trips across China via Hangzhou transportation hubs. |
Loop Line & Lines 2,4,5,6,8,9,10,16 | Urban & Suburban Comprehensive Network | Covers major suburban and emerging urban districts including Liangzhu, Chaoyang and Fuyang | Forms a complete urban transit grid to meet daily commuting, suburban exploration and cross-district travel needs, supporting in-depth local travel and daily transportation for long-stay visitors. |
Hangzhou Metro Operating Hours
Regular Daily Operating Hours (Most Lines)
Hangzhou Metro maintains a stable daily schedule with minor differences between starting terminals and intermediate stations:
- First Train: Approximately 06:00 AM at origin stations; intermediate stations start service 1–20 minutes later
- Last Train: 22:30–23:00 PM at origin stations. Updated precise schedules: Line 1 (Xiaoshan Airport branch) last train departs at 22:50 PM; Line 2 final departure is around 23:02 PM
- Train Frequency: 2–6 minutes interval during weekday peak hours (morning & evening rush); 5–10 minutes interval during off-peak hours, ensuring minimal waiting time
Special Hour Adjustments (Holidays & Peak Travel Seasons)
To accommodate passenger surges, Hangzhou Metro extends operating hours on designated dates, a key benefit for travellers with late arrivals:
- Weekends & Public Holidays: Major tourist-friendly lines (1, 3, 4, 6, 19) extend last train service by 30–60 minutes
- Spring Festival & National Travel Peaks: From late January to early February annually, most lines extend last train times to 23:00 PM or later. Core transportation hubs (Hangzhou East & West Railway Stations) offer extended service until 00:00–01:15 AM on return peak days
- Suburban Branch Lines: No extended hours, strictly following regular daily closing schedules
Hangzhou Metro Fare Rules & Payment Methods
All fares follow a distance-based tiered pricing system (2026 official standard, no recent price adjustments). Below is the detailed fare structure with CAD approximate conversions for Canadian travellers (based on 2026 mid-market exchange rate: 1 CNY ≈ 0.19 CAD):
- Base Fare: Starting at 2 CNY (~0.38 CAD) for trips within 4 km
- Tiered Increment: 4–12 km: +1 CNY per 4 km; 12–24 km: +1 CNY per 6 km; Over 24 km: +1 CNY per 8 km
- Maximum Single Fare: 9 CNY (~1.71 CAD) for full-length long-distance trips
- Ride Time Limit: Valid travel duration is 240 minutes per single trip. Passengers exceeding the time limit will be charged the maximum single fare as a supplementary fee
Canadian Travel Tip: Metro fares in Hangzhou are extremely affordable compared to Canadian urban transit systems (Toronto, Vancouver, Montreal). Unlimited-ride tourist passes offer exceptional value for multi-day stays.
Hangzhou Metro Payment Methods
Hangzhou Metro supports diverse cashless and cash payment options, with no Chinese bank card required for foreign visitors. All methods below are fully accessible for Canadian tourists:
1. QR Code Payment (Most Convenient for Foreigners)
Canadian visitors can access metro QR codes through three mainstream platforms: the official Hangzhou Metro App, Alipay, and WeChat City Services. Exclusive tip for international travelers: Alipay supports binding overseas credit cards (Visa, Mastercard, JCB) issued in Canada, eliminating the need for a Chinese bank account or local phone card. Once bound, you can generate a dynamic QR code to scan and ride directly, which is the most hassle-free payment method for first-time Canadian visitors.
2. Single Journey Tickets
Physical tickets can be purchased at station self-service vending machines or manual ticket counters. Vending machines accept cash (CNY), mobile payments, and digital RMB. Unused tickets with no entry records are refundable at the original purchase station on the same day.
3. Transit Cards
Hangzhou Citizen Cards and Jiangsu-Zhejiang-Shanghai T-Union Cards are available for frequent travellers, offering a 9% discount on regular fares. Suitable for long-term stays in eastern China.
4. NFC & Digital RMB
Tap-and-go NFC payment is compatible with Apple Wallet and mainstream Android NFC wallets, supporting quick entry without physical tickets or QR codes. Digital RMB payment is also available via the Hangzhou Metro App or official E-CNY App, partnered with major Chinese banks. Note that digital RMB is optional for foreign travelers, and mainstream international payment methods are fully sufficient for daily rides.
5. Tourist Passes (Best Value for Canadian Visitors)
Exclusive electronic unlimited-ride passes for short-term travellers, available for purchase directly on the Hangzhou Metro App (2026 valid pricing, CAD conversion attached):
- 1-Day Pass: 15 CNY (~2.85 CAD)
- 3-Day Pass: 40 CNY (~7.60 CAD)
- 5-Day Pass: 60 CNY (~11.40 CAD)
- 7-Day Pass: 80 CNY (~15.20 CAD)
Canadian Travel Tip: For most 5–7 day Hangzhou travel itineraries covering West Lake, Xixi Wetland, airport and railway station transfers, the 7-day unlimited ride pass delivers the best cost performance, saving frequent ticket-purchasing time and reducing travel budget.
Quick Canada-Friendly Hangzhou Metro Travel Notes
- Full English Support: All stations are equipped with standard English signage, broadcast announcements, and English-mode self-service machines, bringing zero obstacle for Canadian travelers who only speak English.
- Ultra-Low Travel Cost: Compared with public transit in Canadian cities (Toronto, Vancouver, Montreal), Hangzhou Metro fares are extremely affordable, greatly cutting down daily travel expenses.
- High Accessibility: The network covers core tourist and transportation hubs, with short transfer distances and high punctuality, perfectly matching independent travel and itinerary planning for Canadian visitors.
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[10% Off] Top Hotels in Hangzhou
Hangzhou Hotels
5 star
Outstanding11807 Reviews
West Lake Lakeside Area Hangzhou|2.61km from city centre
My stay here exceeded expectations! The room was spotless and tidy, and the bedding was so soft and comfortable that I slept wonderfully. The front desk lady was very kind and checked me in quickly. The breakfast downstairs offered a great variety and tasted delicious. The cleaning staff were also very prompt with their service. The location is super convenient, and it’s excellent value for money. I’ll definitely choose this place again on my next visit!FromUS$48
Very Good11330 Reviews
Wulin Square/Hangzhou Center Hangzhou|1.39km from city centre
Location: In the Hang Lung commercial area, super convenient for shopping, dining, and everything.
Environment: The hotel isn't brand new, but it's well-equipped and quite busy. There were even tour groups staying during my visit.
Service: The front desk upgraded me to a king room with a bathtub.
Room: Spacious and clean. However, the soundproofing could be a bit better.
Food: The dining area is a bit small, but they offer basic options like coffee, fruit, and noodles.
The crayfish set meal, complimentary with my Trip.com booking, was truly excellent – generous portions, fresh ingredients, and delicious flavor! Highly recommended!FromUS$69
Good5606 Reviews
West Lake Lakeside Area Hangzhou|1.32km from city centre
An old, established hotel by West Lake, just a short walk to the Broken Bridge. You can enjoy the misty West Lake from the hotel balcony. The hotel is very comfortable. Shao Linfang from reservations was incredibly thoughtful and meticulous. She proactively communicated with me about my check-in even before my arrival and made excellent arrangements. Her attention to detail made me feel truly cared for. Highly recommend her!FromUS$97
Very Good4046 Reviews
West Lake Lakeside Area Hangzhou|3.23km from city centre
The Sofitel Hangzhou Westlake, located at 333 West Lake Avenue, Shangcheng District, Hangzhou, is an older five-star hotel. The entrance looked a bit messy, and when my companion and I, both seniors, got out of the taxi with our luggage, no one offered to help. At the front desk, the young man spoke nicely and arranged a quiet room for us on a higher floor (the fifth floor). However, after checking in, we realized there was actually a sixth floor above us (the executive rooms we booked were already on the fifth and sixth floors). It felt a bit like a bait-and-switch. We occasionally encountered staff who were mostly expressionless, though the cleaning lady on our floor was very kind and polite.
The so-called executive room had a window that faced directly onto another building, only about twenty meters away. If it were summer, it would be inconvenient to open the curtains during the day. The room had good soundproofing, and we barely heard any outside noise at night. However, the bathtub didn't come with a disposable liner, making it practically useless.
In the evening, we went to the fifth-floor restaurant for the happy hour special, and the two young ladies serving there were very pleasant.
The hotel's swimming pool is quite small and has limited operating hours.
The rooftop garden is very nice and offers a great view of most of West Lake.FromUS$105
Outstanding8696 Reviews
West Lake Lakeside Area Hangzhou|1.7km from city centre
Having lived in both northern and southern parts of the country for many years, I've come to realize that experiencing different lifestyles significantly enhances one's quality of life and emotional well-being. That's why Hangzhou, often called 'heaven on earth,' is always my top choice for a relaxing vacation away from Beijing. The name 'Shangri-La Hotel, Hangzhou' itself clearly indicates its prime location in the city center, directly connected to the high-end shopping mall, Kerry Center. This powerful alliance between a luxury hotel and a premium shopping complex is a prime example of brilliant business strategy.
During my stay, I was warmly welcomed by the team, especially Emma, Clara, and Xenla. Emma's service was exceptional and personalized throughout, feeling just like a family member. We clicked from the moment I checked in. She's of average height, gentle, charming, elegant in her demeanor, and highly professional. We exchanged WeChat contacts, and she was incredibly responsive and knowledgeable, providing instant recommendations for local food and any other travel inquiries I had. Following her advice and tips led to some truly excellent experiences. For instance, her recommendation for 'Ye Ma,' an outstanding representative of Hangzhou cuisine – lauded by the Michelin Guide and CCTV – really lived up to its reputation. Conveniently located right in Kerry Center, it was just a few minutes' walk to the restaurant. Both the dining environment and food quality were exactly what I'd hoped for. I'm truly grateful for her dedicated service. Such hotel marketing professionals are rare and invaluable, especially for high-end luxury hotels. I sincerely hope the hotel management recognizes and commends their diligent service, dedication, and the joy they bring to guests.
Location-wise, the hotel is superb, about 800-1000 meters from West Lake, a pleasant 10-minute walk. The hotel lobby features Shangri-La's signature design elements – it's grand and soaring, exuding understated luxury yet feeling comfortable and spacious. Stepping in feels like a special occasion. My room was a garden balcony room on the third floor, which was large, tastefully decorated in subtle colors, and impeccably clean. The bedding was incredibly comfortable. Since I enjoy tea, the staff thoughtfully provided plenty of bottled water. The welcome fruit platter was generous in both variety and quantity. Breakfast offered fresh, diverse dishes, with exquisitely crafted Western pastries and bread that tasted fantastic. The dining environment was serene, and the service was attentive yet organized, setting a wonderful tone for the start of each day.FromUS$140
Business travel
Outstanding11940 Reviews
West Lake Lakeside Area Hangzhou|1.43km from city centre
This is a pretty standard 4-star hotel. The facilities are a bit old but well-maintained. Compared to other hotels in the same price range, this one has a lot going for it. The location is excellent; Fengqi Station is right outside the lobby's right-hand side, and it's not crowded, making transfers very convenient. Despite being in the city center, the hotel is surprisingly quiet. Kerry Centre is next door, and it's just a few minutes' walk to West Lake, Hubin, and Wulin Road. You can reach Duanqiao and Beishan Road in less than ten minutes by bike. Definitely a great value for money!FromUS$61
Outstanding13749 Reviews
West Lake Lakeside Area Hangzhou|2.95km from city centre
I stayed here for a week on a business trip to Hangzhou, and I must say this hotel offers incredible value for money. While it's a bit older, its fantastic location and excellent transport links more than make up for it. It's just a 5-minute walk to Intime in77 and West Lake, and the main Zhiweiguan restaurant isn't far either. Plus, the hotel is exceptionally clean. The rooftop garden is truly refreshing, offering beautiful views of West Lake and even some adorable rabbits to see. I'd definitely stay here again on my next visit to Hangzhou.FromUS$29
Excellent23523 Reviews
West Lake Lakeside Area Hangzhou|2.52km from city centre
This hotel is conveniently located just about 300 meters from the subway station. It's an established four-star hotel, making it easy to get around the city. Despite being in the urban area, it's surprisingly quiet at night, ensuring a peaceful sleep. What truly impressed me was the drinking water tap installed right at the sink. The laundry room was also very convenient. The rooftop offers great views of West Lake, and the breakfast spread was incredibly rich and varied. I initially booked for two nights, but extended my stay for another night because I was so comfortable. I'll definitely choose this hotel again when I revisit Hangzhou.FromUS$47
Very Good5841 Reviews
West Lake Lakeside Area Hangzhou|2.23km from city centre
Our family is practically regulars at the Grand Hyatt Hangzhou, and whenever we visit Hangzhou with our child, this hotel is always our top choice. We've stayed many times, and each visit is consistently satisfying – it definitely deserves a full five-star review!
The hotel's location is absolutely perfect for families. Just cross the road and you're right by West Lake. A few minutes' walk takes you to the Hubin Music Fountain, Longxiang Bridge subway station, and the in77 shopping mall. During the day, we can stroll along the lake and take a boat ride on West Lake with our child, and in the evening, we can shop and enjoy delicious food. There's no need for long taxi rides, which doubles the happiness when traveling with kids.
Every time we check in and mention we have a child, the staff proactively prepares kids' toiletries and small slippers. We can also request a free crib, and sometimes they even provide small snacks and toys, which always makes our child incredibly happy. The rooms are spacious and not cramped, with expansive views from the floor-to-ceiling windows. When we book a lake-view room, our child loves to lean by the window and watch the boats on West Lake. In the evening, we don't have to jostle with crowds to see the music fountain – we can watch it from our room, which is convenient and safe. The bathroom has a large bathtub, perfect for letting our child soak after a day of playing, making bedtime routines very easy. Housekeeping is meticulous and thorough, and the bedding is soft and gentle on the skin, so our child falls asleep quickly after a busy day.
The breakfast selection is incredibly rich. It includes local Hangzhou specialties like Pian'er Chuan noodles and pastries, as well as kid-friendly options like milk, yogurt, steamed eggs, small buns, and hash browns. The flavors are mild and suitable for all, meeting the diverse needs of the whole family. Sitting by the window, enjoying breakfast with a lake view, truly makes the morning experience perfect. The hotel's indoor heated pool has clean water, a suitable temperature, and excellent natural light. Every time we visit, we take our child for a swim, and they absolutely love it.
Whether it's the front desk staff, concierge, or room service, everyone is gentle and patient. When we're carrying large luggage with our child and it's inconvenient, the concierge always comes forward to help. Any small request in the room is responded to quickly and efficiently, without any perfunctory delays. The staff also enthusiastically recommends kid-friendly routes and nearby restaurants, which are heartwarming details.
After so many stays, we've never had a bad experience. The hardware facilities are well-maintained, the family-friendly amenities are thoughtful, and the location is simply unbeatable. As long-term repeat guests, I sincerely recommend this place to families traveling to Hangzhou with children. It's hassle-free, comfortable, and offers a perfect experience. The next time we bring our child to West Lake, we will definitely stay at Grand Hyatt Hangzhou again!FromUS$226
Outstanding7239 Reviews
West Lake Lakeside Area Hangzhou|2.84km from city centre
This garden-style hotel is absolutely beautiful, with a back gate that leads directly to West Lake. Gemstone Hill is right across the lake, making West Lake easily accessible. Taxis, public buses, and sightseeing cars are all very convenient. The staff were very friendly. Breakfast was more Chinese-style, and you can enjoy the beautiful views of West Lake while you eat. The only downside is that, perhaps due to the rainy season, there was a slight smell coming from the sink.FromUS$114
Family friendly
Good4590 Reviews
West Lake, Lingyin Temple Scenic Area Hangzhou|2.95km from city centre
Our weekend getaway at the Shangri-La, West Lake Hangzhou was very pleasant overall. We chose the hotel for its excellent location and strong reviews, and it lived up to expectations in many ways.
We were warmly welcomed and appreciated the thoughtful touches, including a complimentary afternoon tea, which was a very nice gesture. We were also kindly offered a late check-out until 3 pm, although we were unable to take advantage of it due to pre-booked train tickets.
What we loved most was the comfort and quality throughout our stay—the beds were very comfortable, the shower was excellent, and the breakfast was delicious with a good variety. The staff were also accommodating and attentive, which made our stay even more enjoyable.
There are a few areas that could be improved. The hotel would benefit from some light refurbishment, as the armchairs in the room showed visible stains, and the hallway carpets could use a deeper clean.
Overall, it was a relaxing and enjoyable stay in a beautiful location, and we would still consider returning for another visit.FromUS$105
Outstanding2751 Reviews
Binjiang Area Hangzhou|8.44km from city centre
I chose this hotel before a concert because it's very close to the stadium. The room has great natural light and offers a direct view of the Qiantang River. The infinity pool on the 41st floor is perfect for photos and enjoying the view with a drink. The hotel service and response time were excellent. Since I drove, they thoughtfully sent a parking guidance video. Although it was a bit roundabout, it felt as easy as coming home, big thumbs up! The complimentary special activities from the hotel were also a nice touch.FromUS$62
Perfect1596 Reviews
Grand Canal Business Area Hangzhou|5.9km from city centre
My wife and I came here for a relaxing vacation. We're all about a healthy, slow-paced lifestyle, and that means prioritizing peace, comfort, and quality. This hotel completely met our expectations. We even got a free room upgrade! The views were stunning, and the room itself was well-designed and spacious, with all the amenities you could ask for: a microwave, fridge, and sofa. The little square table was especially thoughtful and practical – perfect for a meal or a cup of tea. I'd definitely recommend everyone give it a try.FromUS$46
Good1014 Reviews
Hangzhou|98.66km from city centre
Overall stay was nice in the hotel. Rooms were clean and spacious. Breakfast had many western and Chinese options, which were good. Our package included indoor hot-spring experience which was suitable considering the cold weather outside.
Only disappointment was 'Nausicaa of the Wind Tour Ticket' which was included in the package while booking from trip.com. In trip.com under package details it was mentioned that it was a scenic stop/park and we thought entry to that place is free but additional rides are payable. This information was absolutely misleading as after wasting lot of time, the information we received (after calling the provided contact number, talking with Hotel staff) was 'Nausicaa of the Wind Tour Ticket' was not located in or nearby the hotel but was in a totally far-off place. No clear information was provided by calling the contact number on how to use the offer as mentioned in trip.com booked package description.
Either trip.com should remove that offer or provide a clear description about the location of that place, with pictures if possible, otherwise people will feel lucrative about the offer and go for the booking which actually is misleading.FromUS$121
Excellent1729 Reviews
Huanglong Sports Centre Hangzhou|4.21km from city centre
The room environment is beautiful, well-equipped, and the service attitude is excellent. On the first day of our stay, we enjoyed a complimentary afternoon tea with coffee, tremella soup, cheesecake, and chips – it was delightful and atmospheric. The hotel lobby's lounge area also offers books and tea options. The breakfast on the second day was predominantly Western style, with a rich variety of delicious and healthy options. The hotel's location is also great, not far from the subway station, and convenient for visiting Lingyin Temple and Feilai Peak. It’s a perfect place to relax with friends and family.FromUS$58
Hot spring
Very Good737 Reviews
Hangzhou|98.77km from city centre
Facilities: The room facilities are complete. I did some research and saw that there was a kitchen and kitchenware, so I bought some ingredients to cook. There is also a hot spring bath on the balcony!
Environment: I saw a lot of flowers, plants and small animals along the way. The environment is really amazing
Hot Spring♨️: The holy place for online movies is the Mountain View Hot Spring, which has a super atmosphere.FromUS$148
Very Good1132 Reviews
Linan Tianmushan Scenic Area Hangzhou|66.83km from city centre
Overall, our stay was quite good. We snatched up a group deal when we saw one, and since there were two of us, we paid a reasonable upgrade fee to switch to a king-size bed, which was perfectly acceptable. The staff were very welcoming and always greeted us. I particularly want to mention the complimentary tangerine peel and lemongrass tea – it was absolutely delicious and right up my alley! Plus, the thoughtful system of distinguishing between clean and used cups was a nice touch. I'll definitely bring my friends here next time!FromUS$148
Perfect1918 Reviews
West Lake, Lingyin Temple Scenic Area Hangzhou|10.67km from city centre
The hotel service in the room was excellent, truly wonderful. The surrounding scenery is beautiful, and walking through the bamboo forest in the quiet early morning hours felt incredibly serene. I noticed Xiaoyu is visibly chubbier than a month ago, and upon asking, found out the Republic Hotel changed chefs. I'm definitely planning to come back next time just to indulge in their food. My spouse and I practically come here once a month!FromUS$125
Very Good647 Reviews
Fuyang Area Hangzhou|30.27km from city centre
I will stay here again next time I go to Fuyang. The hotel covers a very large area, covering the entire mountain! It is a natural forest oxygen bar, as well as a farm, a wooden house, and a go-kart playground.
You can overlook the Fuchun River from the room, and the rooftop garden is also beautiful, especially suitable for family vacations.FromUS$62
Outstanding55 Reviews
Hangzhou|98.39km from city centre
The housing experience of the hot spring Wuyu B&B is great, the room is very clean and quiet, the service attitude is also very good, the surrounding scenery is super beautiful, especially suitable for traveling and livingFromUS$53
Gym
Outstanding7897 Reviews
Hangzhou Railway Station Area Hangzhou|4.09km from city centre
This hotel offers great value for money. It's super close, right across from Hangzhou Station, and just a short walk across the street to the subway. Although it's an older building that's been renovated, the rooms are genuinely spacious. I especially loved the long, practical desk. The hygiene was good, and the cleaning staff were very friendly. Breakfast options were limited, but enough to fill you up, and the wontons were absolutely delicious. Being near the station, there's some noise, but it didn't bother me at all since I can fall asleep instantly when I'm tired.
Special shout-out to the front desk staff! Their service was excellent. My boss had recently undergone leg surgery and was in pain, so they kindly extended our check-out time for free. Their gentle demeanor and soft-spoken words were truly comforting.FromUS$46
Outstanding7718 Reviews
Qianjiang New Town Hangzhou|6.64km from city centre
The hotel room was spacious, bright, and airy. I really enjoyed the breakfast, which featured many local specialties. Overall, the hotel felt grand and luxurious. Its location is also excellent, just 300 meters from Metro Lines 4 and 7, making it very convenient for getting around. Outside the window, you can see the Qiantang River, with Qianjiang New City across the bank, offering beautiful scenery. A minor drawback: the air conditioning in the room was a bit too cold, and it wasn't easy to adjust it higher. As an elderly person, I'm sensitive to the cold, so I had to turn it off.FromUS$118
Very Good1611 Reviews
Liangzhu Cultural Village Hangzhou|16.58km from city centre
The hotel's surroundings and interior are excellent, like a large garden. The lobby, elevators, and rooms are all decorated with Liangzhu-style features. What's most commendable is how spotlessly clean everything is, even the changing rooms and showers by the pool are impeccably tidy. Definitely a big thumbs up!
The room itself is huge, with an empty, spacious living area, and the bedroom is also very generous. The only odd thing is the small sink, which feels out of place given the immense space.
The breakfast offers a wide variety; it's not exceptionally delicious, but still pretty good.
It's not far from the Liangzhu Museum or Yubird Market. Unfortunately, it rained continuously during my stay, so I couldn't explore much, and the sky only cleared up when I was leaving. 😂 If you visit on a sunny day, there are quite a few places to enjoy.
They didn't ask for a positive review at check-out, which is also a big plus. Overall, it's highly recommended!FromUS$102
Excellent6813 Reviews
West Lake, Lingyin Temple Scenic Area Hangzhou|4.64km from city centre
Every year, I spend a couple of days here, and I'm always stunned by the view from the floor-to-ceiling windows in the hotel lobby. Strolling through the courtyard, the lush greenery is a feast for the eyes. In the morning, the lotus and water lilies complement each other beautifully. On my way to Building 8 every time, I see a goose with two ducks, either resting, swimming, or walking, three different species of birds, yet they look like an inseparable family. The hotel's buffet breakfast is still rich and varied, and after our meal, we can sit and chat over tea – simply delightful. This time, I also tried the food at Ziwei Hall; I hadn't managed to dine there in previous years, and I feel like I missed out on a fortune. The room facilities and housekeeping service remain top-notch. The only slight regret is that Building 3, possibly newly renovated, still has a bit of a lingering smell. Thankfully, the hotel has done its best to eliminate the odor, which is at least a small comfort mentally.FromUS$220
Outstanding695 Reviews
West Lake, Lingyin Temple Scenic Area Hangzhou|3.65km from city centre
Overall, the experience was truly beyond five stars.
The hotel is located in the Xin'an district, offering a peaceful, comfortable, and serene environment. The hotel's decor, overall construction planning, and garden maintenance are all top-notch. The ambiance exudes a strong, calming energy that makes you feel incredibly relaxed. The environment alone definitely earns more than five stars.
The front desk service was meticulous, but that's standard for any Four Seasons hotel.
The Jin Sha restaurant within the hotel was absolutely superb; the food was truly delicious and offered incredible value for money. Their Western restaurant was equally excellent, and the cocktails at the lobby lounge were also high quality. Even a simple Gin & Tonic showed attention to detail in both the gin and tonic water. Ordering a drink also came with homemade snacks and olives.
Breakfast was absolutely divine. Enjoying breakfast while overlooking the beautiful garden was a pure delight!
The hotel's in-house professional photography service was also top-tier. The makeup, costumes, and professionalism of the shoot were all first-rate.
The room was the only slight drawback. It wasn't an issue of being old; although it has some years on it, it's clearly well-maintained with tasteful materials, giving it a distinctive character. However, room 106, which I was assigned, was completely different from the Garden View King Room advertised on Ctrip's pictures. Being a corner room, it had poor lighting and a restricted view. The scenery and environment of the small outdoor pavilion were also very mediocre. One side was against a wall and a corridor, which felt very unpleasant. Had I known this, I wouldn't have spent an extra 2,000 yuan to choose this room (7,700+ per night). If this room is an anomaly, I suggest not assigning it to direct booking guests in the future. Wouldn't it be better to reserve it for VIP upgrades? (You can see details of the garden view in pictures 2-5).
Oh, and the private boat tour, while expensive, was worth it. I recommend gathering 6 people; it's very comfortable and offers decent value for money.
I still gave a full five-star rating because other aspects surpassed a five-star level, thus compensating for the room's shortcomings. Future guests booking the Deluxe Garden View King Room should be cautious. I recommend choosing other room types.FromUS$537
Swimming pool
Outstanding2616 Reviews
Xixi Wetland Park Area Hangzhou|6.57km from city centre
Banyan Tree's quality is always reliable! Even though the hotel facilities are a bit dated, the service is still excellent. Jessica, one of the staff members, provided exceptional service – she was very responsive and friendly. As always, a perfect experience!FromUS$437
Excellent1086 Reviews
Song City/Zhuantang Town/Zhijiang Tourist Area Hangzhou|11.83km from city centre
1. I had a twin room, and it was really spacious, about 30 square meters not including the bathroom. Plenty of room for kids to run around and play.
2. The service was excellent. There were lots of complimentary gifts in the room, and the front desk staff were very attentive and thorough when we had questions.
3. A unique feature is the large lawn, perfect for kids to run on! There are also six peacocks kept there, and an artificial canal with small fish running around the edge of the lawn.
Due to the weather, we didn't get to use the outdoor pool, but the indoor one was available.FromUS$114
Outstanding502 Reviews
West Lake, Lingyin Temple Scenic Area Hangzhou|7.01km from city centre
From the pickup to check-in, everything was thoughtful and well-executed. The breakfast tasted great and was beautifully presented. The steamed dishes restaurant is a matter of personal preference, I suppose. The in-room fruit was replenished daily, which was a nice touch, but honestly, the presentation could be improved. The variety, color combination, and arrangement of the welcome fruit didn't quite match the hotel's positioning. Even compared to other star-rated hotels, or even business hotels, the aesthetic quality in this regard is often superior. So, the fruit platter felt more like an afterthought than a highlight; perhaps not including it at all would have avoided this slight imperfection. As for the spa service, it was actually very good, but the overall experience lacked any standout features and wasn't superior to other top-tier luxury brands. It didn't offer good value for money and felt somewhat underwhelming. The entire ancient village environment is exceptionally quiet and rustic, and the guest room ambiance was spot on. The room fragrance was lovely and incredibly soothing. The housekeeping staff were also very attentive, and the turndown service was excellent. The environment is peaceful and undisturbed, and when needed, the staff's discreet thoughtfulness was truly heartwarming. The Fuyunshe sachet-making activity was interesting and meaningful. Finally, I appreciate the laundry service.FromUS$917
Very Good5773 Reviews
Qianjiang New Town Hangzhou|6.24km from city centre
Our stay was incredibly comfortable and delightful. Cecilia was very warm and attentive, arranging our room in advance, and the birthday decorations were a lovely touch. Irene was also quick to respond to any requests and was very thoughtful. The environment was clean and tidy, and the service throughout our stay was excellent and heartwarming. Overall, a fantastic experience.FromUS$189
Very Good2859 Reviews
Xixi Wetland Park Area Hangzhou|6.4km from city centre
The room was great! Since we arrived early, the handsome guy at the front desk upgraded our room type for free and even gave our child a complimentary breakfast. Thumbs up! I have a suggestion though: it's getting warmer, so there might be mosquitoes. The front desk could consider providing some anti-itch creams like Florida Water or Band-Aid brand cream.FromUS$96
Breakfast
Good2182 Reviews
East Railway Station Area Hangzhou|6.28km from city centre
The room offers pretty good value for money! It comes with a gym and a laundry room, and it's super convenient for taking trains from the East Station. The surrounding amenities are excellent! There's also a supermarket that closes very late, which is really handy! The staff members are very nice!FromUS$35
Excellent2961 Reviews
Binjiang Area Hangzhou|8.67km from city centre
Came to Binjiang for a late-night dog walk and to pet some dogs. The hotel location is great, with delicious Ouji Food Stall and Sister Zhou's Chicken Rack nearby. After check-in, the hotel upgraded my room. The room was very clean. I informed the hotel I have rhinitis, and they even turned on the air purifier in the room beforehand. The front desk staff and the cleaning aunties were all very friendly and responsive to requests. The only minor issue is that the robot delivery service can sometimes be a bit slow, so you might need to wait patiently. During my stay, entering and exiting the parking lot was easy; just contact the front desk with your license plate number. There are dedicated hotel parking spaces on B2 and a Tesla Supercharger on B1. There's also a NIO Power Swap Station outside the building, making it super convenient for getting around.FromUS$50
Excellent5833 Reviews
Wulin Square/Hangzhou Center Hangzhou|2.22km from city centre
The location here is incredibly convenient; it's easy to catch a taxi to nearby subway stations, Hangzhou East Railway Station, and the West Lake business district. The room offers a great view and makes excellent use of space, making it perfect for multiple guests. I especially loved the thoughtful and cozy lighting design. The room facilities are far superior to what you'd expect at this price point, offering outstanding value for money. The laundry room is also well-equipped. Overall, my experience was fantastic, and I'll definitely be back!FromUS$39
Excellent1068 Reviews
Linping New Town Hangzhou|15.81km from city centre
Because I worked near Josi, I chose this hotel. The arrival time on the same day was already late at night. I made a note on Ctrip, I hope it is a non-smoking room. The high floor is far from the elevator. The hotel well recognized my needs and was very enthusiastic about upgrading. Considering that I didn't book breakfast, I also gave a free breakfast. Thank you very much. Back to the topic, let's talk about the hotel's own stay experience. To be honest, it's not a last resort, I haven't stayed for a long time. Domestic non-chain brands also have 1 point before check-in. Actually, I think I should give a good price rating. First of all, I think the size of the room is OK, not crowded, and the equipment and facilities are very complete. The facilities are also very easy to use and no defects are found. Sleeping well all night. The breakfast the next morning, I think it should be praised, whether it is the variety. Or the service of the restaurant makes people feel like a spring breeze. Finally, I want to say two small flaws. First of all, the glass in the shower room is too dirty and has been covered with pulp. A little point is deducted here. Secondly, the cold dish cold mixing area of the breakfast room. There are some cold dishes. Unable to clamp, it means that the ice may be too long. The above two small suggestions are that the hotel can improve immediately at low cost. Finally, I want to say a little extra topic. I understand the hotel very much. Need to be praised on a third-party platform. But I personally don't accept it. The active invitation-style way to give praise. It is even more unacceptable to let customers comment according to the wishes of the hotel in a rewarding way. Of course, this is my pure personal feeling. The overall flaw of the hotel is not concealed, it is still recommended to stay, especially in the Josi area. Is a good choice.FromUS$43
Outstanding965 Reviews
Hangzhouxi Railway Station/Future Science Town Hangzhou|15.32km from city centre
The hotel is still very clean. There is a restaurant and bar on the first floor. It is quite good.
Sanitation: clean
Facilities: new
Environment: good
Service: nice
It is a building shared with another hotel. It is quite good. Recommended to stay. The price is not expensive.FromUS$51
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