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Greeted with a smile by the door boy upon arrival. The check-in process was very smooth. We were given free hi-tea vouchers from 4 pm to 6 pm. However, when we arrived at 5 pm there was nothing left but tea and coffee. Only 2 types of cakes were served after 10 minutes of waiting. We were given a room on the 8th floor of the Deluxe King Suite which was very comfortable. We were informed that there was a power outage at 12:00 am for about 10 minutes. Yes, there was a short shutdown of just a few seconds. However, at 1 am there was another shutdown and we fell asleep. At 2.30 am we woke up and realized the electricity was still not on. Then we called the reception to ask why our room was still blackout. The reception informed us that all maintenance staff were unavailable. So we asked to change rooms because we were starting to sweat. After a few minutes a member of staff came to our room to deliver the key to a new room on the 4th floor. We were told that the room had been upgraded to a Family room with 3 beds. However, we are more comfortable in the old Deluxe King Suite room. So we had to move to a new room around 3 am and it was quite a hassle to pack all our stuff early in the morning. It was also our mistake for not informing earlier. Finally, the problem is solved. The breakfast was delicious and before checking out, the reception staff apologized about the incident. We accept it and overall we rate this hotel as very good. Appreciation to all your staff who give their best service. Last but not least we found the cheapest rate and smooth transiaction with Trip.com 👍🏻

The room is just like the picture, very warm and clean. It doesn't get hot if the air conditioner is not turned on and the fan is turned on. Even before checking in, I sent an email to the store and called the Internet phone number left on Ctrip. There was no response. I could only contact Ctrip customer service. I was told that the store also contacted Ctrip to ask for our contact information. I don’t know why, but I left it online. What does information do? I feel that this is not very convenient. It is recommended that those checking in must contact us in advance, otherwise the check-in time will be delayed. If you drive by yourself, there are free parking spaces in the apartment building. Take the card given by the store and hold it up at the door, and it will automatically lift the parking lot. Many apartment hotels in Malaysia have similar operations. You just need to contact the store in advance via WeChat. They will send you a bunch of check-in information, but some of them are all in English.

  Before check-in, you need to contact us to find out where to get the key. The other person speaks English, Mandarin, Cantonese and Malay. There is absolutely no problem in communication and the service is very good. The door where the key is taken is locked, so you cannot come out from the entrance. Someone must be outside to open the door. So don't close the door when grabbing the key. The three-bedroom apartment has a hygienic and comfortable environment. There are two swimming pools downstairs, an adult pool and a children's pool. There is also a large playground. The blowing vents of the air conditioner are facing each other, so the clothes on the terrace will dry quickly. Although it is a remote area, there are many delicious food nearby. The most recommended thing is that there are many restaurants on the opposite side, turn right, among which there is a buffet-like restaurant with self-selected meals on the side of the main road, and there is also a small stall with Guiling paste which is delicious and very cheap. Turn left on the main road and there is a bakery with delicious donuts.

Very comfortable bed. Room size is just nice for overnight stay. Breakfast buffet is reasonable and afternoon hi-tea (canapes, sushi) was impressive! Wifi is strong. Room decor is grey and added in yellow dim lights, the setting is somewhat depressing even when it's a sunny day outside. Also need to close curtains all the time as room window faces inner mall and you can see ppl walking past :(

Management was friendly and easy communications via Whatsapp. Rate: 8.5/10 Self check in Security is friendly Room was great, clean, new, simplicity yet well furnished with plates. Utensils, cups, snacks & water. Rooftop with 360 views, Poolside, Games Room, Gym, function room . (sadly when we chevkin, pool was closed for maintenance) Amenities Surronding : Many food and ahops within e vicinity. Nearby to many must visit area. Grabs/In DRive apps are easily avail.

My room was a haven of comfort and elegance. The spacious layout added a sense of tranquility, complemented with tasteful decor and top-notch cleanliness. A plush bedding and premium linens ensured a restful sleep. The entire staff (especially the receptionist) had extra extraordinary level of hospitality.

Before checking in, the hotel sent us a guide in advance. The check-in rules stipulate that the mailbox pickup password and key box password will be sent before 3 pm. Check-in was relatively smooth, but there was no place to store luggage, so we had to wait with our luggage. I was not satisfied with the rooftop swimming pool. When I arrived at the hotel downstairs, I saw a notice saying that it was under maintenance. A large part of the reason for booking was that I saw this swimming pool. The treadmill in the gym was very old, there was no air conditioning in the gym, and the electric fan was not powered. It was basically useless... It was very hot and I couldn't stay there for a few minutes; the room facilities were quite warm, the table was fully equipped with dishes, knives, forks and spoons, and there were air conditioners and electric fans in each room; I was not satisfied with the shower in the bathroom. It was burned for a long time, but the bath water was still very warm, and it was even cold when washing hair. There was no toothbrush and toothpaste, and there was only an empty box for the hair dryer, but no hair dryer; the toilet was wiped several times with wet wipes, and it was black after wiping, and the hygiene and cleaning needs to be improved.

The hotel is clean and well-managed, with a good location. It is not far from major shopping malls and Mistress Lane. It has parking spaces and is suitable for self-driving tours. The hotel manager and guests maintain close communication during their stay. There was only a slight problem when I first checked in and picked up the room card. Because Ctrip did not give the hotel the guest's phone number, the hotel never contacted me. It was not until I arrived in Ipoh that I contacted the hotel using a local phone number to obtain the check-in mailbox password. And door key.

Great stay enjoying the apartment. Highly recommended, thank you.