EElena PopovaI decided to stay at the hotel spontaneously, passing by. The name ”Palace” and the grand entrance were off-putting. The price on Trip was reasonable, though twice as expensive as the riverside rooms. I even thought it was a very good price, considering breakfast was included.
They didn't offer me any upgrades, even though the hotel was empty. The only employee didn't understand for a long time that the reservation had arrived and been paid. Then he didn't understand for a long time when I asked about breakfast. I must say, the employees themselves are very friendly and try their best, but the management is completely incompetent in running the hotel.
They don't even have a translator installed on WeChat, and in response to my messages, they kept repeating, ”I don't understand you.” I spent a long time trying to find out about breakfast, and I had to contact Trip support. Trip confirmed breakfast, and the chat also said ok, from 8 to 10 AM. After 7 PM, the employee completely disappeared, leaving only a security guard who only smiles and says yes, yes. The lights are out, so we had to use a flashlight to navigate the stairs.
I went out for breakfast at 9 a.m. this morning. Ha, another employee claimed they don't serve breakfast at all! I asked why he lied? He replied that the ”owner” had ordered a whopping 20 yuan in compensation for breakfast! I used that to buy a cup of coffee... I even needed more for noodles! So, I got a one for service. For lying!
I must say, I was delighted with the glass house! It's high up on a mountain, with stairs, but I don't have luggage, so that wasn't a problem for me. Panoramic views, silence, birds. The bed was very comfortable, the linens were the softest, the blanket was warm. The air conditioner was good, quiet, powerful, and the windows had mosquito nets. The shower and bathroom fixtures were clean, although not new. I slept like an angel.
I have to give credit to the girls who clean the rooms. Everything was beautifully laid out, cleaned, and looked great. But the toilet flush, which didn't work, and the dirty shower drain—those were the work of men who apparently don't run the hotel. All these shortcomings were outweighed by the impression I got from the place and the city in general. I also really liked the cottage itself; it's technologically advanced and comfortable.
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