MM830348****The overall room size is quite suitable, at least for families with children, allowing ample space for luggage. I'd suggest placing a freestanding coat rack in the living room of the suites, especially during winter. Many guests are returning from skiing or playing in the snow, often wearing thick, long down jackets. If these jackets, which might have a bit of snow on them, are hung inside the bedroom closet, they won't air out properly and will stay damp. The living room offers plenty of space for a coat rack, which would be much more convenient.
**Cleanliness:** To be honest, the cleanliness was just average. Upon entering, I noticed hair on the light-colored sofa in the living room, which was quite visible. Since we were traveling as a family, the small bathroom to the left of the entrance was barely used. It wasn't until the second evening that I discovered a used, half-worn false eyelash from the previous guest still stuck to the sink. As this bathroom was rarely used, I didn't bother calling housekeeping; I simply disposed of it myself.
**Service:** When we needed anything replenished in the room, housekeeping was quite prompt, and their service attitude was excellent. On the day we checked out, it had snowed the night before, making the roads slippery. For safety reasons, the hotel shuttle couldn't pull up directly to the lobby entrance. A staff member from the lobby, dressed in rather thin clothing, still led everyone out towards the shuttle bus. I was moving slowly with my child and luggage, and this male staff member noticed, quickly came over to help us with our suitcases, and told me to take my child onto the bus first while he loaded the luggage. I'm very grateful for his help.
There's a shuttle bus service between all the hotels in the resort and the ski slopes, running every ten minutes or so. A staff member comes into the lobby to announce each shuttle, which is very convenient. We stayed in Block B, and while it wasn't a long walk, given the low temperatures, taking the shuttle was definitely more comfortable.
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