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9.4/10
Amazing
GGuest UserAn old luxury hotel with a very good location, right by the lake. It is very convenient to eat, drink and shop around. The room facilities are also well maintained. Fruits and bottled water are provided every day. Flowers are carefully placed in the room. It is indeed Warm-hearted and has the feel of old-style luxury.
CChong Tze ChienI had a thoroughly enjoyable stay at 25hours Hotel Zürich West. From the moment I arrived, the experience was warm and welcoming — the staff were not only professional but genuinely friendly, adding a personal touch that made a big difference.
The rooms are a standout: stylishly designed with bold, playful décor and thoughtful details that give the space character without compromising on comfort. I especially appreciated the roomy interiors, which offered more space than most urban hotels — a real luxury in Zurich. The layout felt both functional and relaxing, making it easy to settle in whether you’re in town for work or leisure.
The hotel also fits perfectly into the creative energy of the Zürich West district, with a modern vibe that feels authentic rather than over-designed. Highly recommended for travelers looking for something with personality, comfort, and consistently great service.
GGuest UserThey locked the door with the key so my parents couldn’t enter their room on the 2nd day. Receptionist said: if you don’t pay for the breakfast we don’t open your door. We were still staying for another and like everywhere in the world you always pay at check out.
The day after they put on a ticket at our car with the message: if you don’t pay for our parking we go to the police. The day we arrived they said it was ok and we would pay again at the check out.
I never ever had this issues with another hotel and trust me I travel a lot.
GGooJetI had a genuinely pleasant stay and would definitely recommend this place to others. From the moment I arrived, the staff were friendly, attentive, and very easy to communicate with. Any requests I had were handled quickly and efficiently, which made the whole experience smooth and stress-free.
The room itself was clean, well-maintained, and thoughtfully arranged. Everything I needed was available, and the facilities were in good condition and easy to use. I especially appreciated the comfortable atmosphere — it felt like a place where you could truly relax after a long day. The environment was also quiet, which made it easy to get good rest.
In terms of overall experience, the hotel offers great value for money. Both the service and the facilities met (and in some aspects exceeded) my expectations. It’s clear that attention has been paid to the details that matter for a comfortable stay.
If I visit again in the future, I would definitely consider staying here again. I’d also be happy to recommend it to friends or anyone looking for a reliable and comfortable place to stay.
GGuest UserThe hotel facilities were good and the breakfast was quite good. All the staff were extremely helpful, and the cleanliness was excellent.
However, the internet in the room was constantly offline, so we were unable to use it. The bathroom glass door kept getting stuck, and we were afraid it might break while using it.
I have been traveling abroad for many years, and this is the first time we have been asked to pay a deposit of 100 Swiss francs at check-in, which we found quite surprising.
WWe360goWe had a pleasant stay at the hotel. The customer service at the front desk greeted us warmly and mentioned that they would make our final hotel experience during the trip a wonderful ending. They delivered our heavy luggage to our room without us even asking, which we greatly appreciated, especially since we had come from Zurich. :)
The breakfast offered a variety of options, although it still needs some enhancement. The meat section is made to order to ensure freshness, but we didn't notice that clause written in the menu.
The hotel's location is strategic, being close to Zurich's old town and shopping districts. The tram stop is just a three-minute walk away, and trams pass right in front of the hotel. Fortunately, our room was located on the quieter side of the hotel, and we were glad to have a balcony in our room.
BBehnooshIf you are visiting Zurich this is the hotel to book & rebook!
Close to everything specially to train station.
Modern & super clean. Coffee machine & water or hot water or sparkling water dispenser available in the lobby. Mighty gym.
Breakfast was the best part. Everything you expect from continental breakfast, made this hotel such a great value.
Rooms aren’t big but sufficient space.
BBaibaiyiyiThis hotel shares a building and front desk with an Ibis. The room was quite spacious, with central air conditioning, a fridge, microwave, and basic kitchen facilities. It's about an 8-minute walk from Zurich main station, which is very convenient. Be aware that you need to actively request room cleaning at the front desk, otherwise, it won't be done. Also, the Wi-Fi signal in my room was poor; I'm not sure about other rooms. Overall, I was quite satisfied, and the front desk staff were very friendly.
GGuest UserHotel is a 10 min walk from the bus station which connects to the train from the airport. The same bus station that takes to the central train station. It costs about 12CHF to 18CHF to or from train station. Hotel provides free rental bicycles which is very convenient. Facilities are OK. Room size is reasonable.
Be aware that the uncovered glass of the shower may not suitable for all if privacy is important. The room we stayed were extremely hot. While it is only 14°-18° outside, the room temperature is definitely 30°+. It made hard to wear the proper clothing to fit the temperature for the day. No aircon, the only way to cool the room down is to open the side window which leaves no wall from the room to outside of the building. Yes, the only barrier are a couple of metal bars between the desk against the window to outside the building from our ninth floor room. Plus the window can closed by itself, you need to reopen it multiple times if you want the cooler air for a little longer. It’s hard for a hot night sleep.
Breakfast is good and has good variety of the food and drinks. It costs 24CHF p.p. if it is pre-ordered.
If stays in the same room, no, it is not recommended to stay here. It may have other rooms that are not as hot as the one we stayed.
MMarc1Really good modern hotel with spacious rooms. I recommend for the people that decide for this hotel to arrive by car, as it is a bit more remote, the valet parking takes care of the rest. Fantastic restaurant on the 4th floor, in case you don’t want to travel into the city, over all a 5/5 experience!