Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Aug 4, 2026|Standard King Room
Guest UserThe service location and food was fantastic. Customer service post stay is appalling. After leaving and paying all residual amounts I receive a bill for 462 Aus Dollars. Now theyâre treating to take it from my acc without my permission. This is an appallingly managed hotel. I even waited a week to have my deposits returned which they say was my banks fault. However I received an email saying, after a complaint to IHG, that I had received my deposit that happened a week latter. So despite all the positives I would not recommend this hotel to anyone. If you stay there please be careful.
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Price per night from:JPY 17,660
Posted on Aug 10, 2025
Yasmineeee
My stay at Peppers was fantastic. The hotel is clean, beautiful, and very comfortable, with a great location. Housekeeping was outstanding and kept everything spotless. My expectations were definitely met with the room.
Only two small negatives: the restaurant downstairs is extremely overpriced, and when I called 40 minutes before check-in to see if I could get my parking pass early, I was told no â Iâd need to buy a normal ticket and then the pass at check-in, which felt inconvenient.
Overall, I was really happy and would definitely stay here
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Price per night from:JPY 20,670
Posted on Aug 28, 2026|King Studio
Leydi NinoI loved the hotel! Itâs new, very beautiful, and the rooms are modern, nice, and very clean. The facilities are also lovely. It has underground parking. The breakfast was also really good, and the price was reasonable. Overall, it was a great experience and I would definitely stay there again. We were also very happy with the price, especially for a brand-new hotel.
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Price per night from:JPY 11,005
Posted on May 3, 2026
Rachel Kelly
Very happy with the service regarding my order for additional services - eg surprise flowers and a birthday cake. All was very well communicated and the execution was exceptional - was a lovely surprise for my partner. Breakfast was also delicious. Thank you Grand for making our stay truely memorable.
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Price per night from:JPY 21,328
Posted on Jul 11, 2026
Guest UserSeeing a show at HMT so very close and convenient location. Apartment was clean with everything needed for our stay. The carpark is a great addition however the entry is extremely narrow and low and very difficult to navigate in anything bigger than a very small car. Staff were excellent.
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Price per night from:JPY 14,838
Posted on Dec 11, 2025
Anonymous User
The hotel is conveniently located about 10 to 15 mins walk across parklands from East Terrace in the city which is where most of the popular restaurants and cafes are. During our stay, the preparation for the V8 car races was ongoing and many of the roads were blocked off. But finding a detour was easy enough. The hotel has limited onsite parking but there are plenty of spaces in the quiet residential streets behind the hotel. The hotelâs reception also manages the Econo Lodge Hotel which is located across the street and has its own parking. We only stayed for 1 night and did not get to try the restaurant onsite. The rooms layouts were not exactly rectangular but they were big enough to accommodate a king and a single bed and a pull out bed from under the single bed. A good and unusual feature was a power point built into the bed side cabjnet which works well for those with a need to use CPAP machines or for charging devices. There was a study/work table in the room that is useful for business travellers.
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Price per night from:JPY 15,214
Posted on Mar 23, 2025|Standard King Spa Room
MartinMadladIt was ok, but not more.
The two most important things for me in any hotel are a comfortable bed and a good shower.
the bed was great but the water pressure in the shower was very poor.
Aside from that, there were other issues that I would not expect from a hotel of this standard, carrying the prices it does.
The TV power button did not work, neither did any of the top buttons on the remote.
Once I turned the TV on at the GPO and then on the actual TV itself, I was unable to use the connected DVD player as the buttons to switch to it on the remote did not work.
Breakfast was quite poor. Basically cereal or scrambled eggs with a few other options such as fruit cups, yoghurt and biscuits.
It served my purpose being close to the convention centre, but I doubt I'd stay there again.
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Price per night from:JPY 13,780
Posted on Nov 18, 2025|Standard Queen Room
Guest User
As I was going to be leaving from the Parklands Train Terminal early in the morning this hotel was perfectly situated for my trip. Although I wasn't at the hotel for very long only about 12hrs overnight it was a good location and the room faced the parking so meant it was quieter as well and didn't get the hot afternoon sun either. I would say though there was no pricelist I could find for the mini-bar, not that I used it was only thinking of grabbing some cold water that was in the fridge. The one thing I wasn't a fan was the spa tub/shower combo. The jets need a serious clean all around them but then even standing in it meant anyone tall as in 6'5â plus may have to bend down. I would think they should rip out the spa tub and put in a nicer rain shower shower stall instead maybe just provide spa tubs in rooms that you can also put a shower stall into.
I'd stay here again mainly for the location as it's also right across the street from the big park area which was fantastic to walk around on a warm evening after dinner at the pub up the street.
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Price per night from:JPY 16,366
Posted on Jun 22, 2026
PISETH168Really happy with this hotel. It offered excellent value for money â clean, comfortable, and well-equipped without the price tag of a hotel. The staff were helpful and the location made getting around easy.
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Price per night from:JPY 16,225
Posted on Sep 11, 2026|Standard Single Room With Single Bed
Guest UserSafe enviroment for solo traveller..a little tired and needing an upgrade  but handy location in good area. Gardens and grounds need tidying. Always enjoy my stay here
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Price per night from:JPY 8,442