Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Jun 7, 2026
Guest UserWe loved our stay at Tomato Urban Retreat! We booked a private room, and the price was very reasonable for Torino and also for how lovely the room was. It was spotless, beautifully decorated, and really relaxing. The shower was great and the bed felt super comfortable, with excellent pillows too. We also loved that there was a cafe downstairs by the front desk—one morning we went down and got slices of simple cake and coffee for breakfast and brought them back up. Heaven! I would definitely stay here again, and plan to the next time I’m in Torino!
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Price per night from:AU$39
Posted on Apr 12, 2025
maureenliu
Dear Ctrip, if the accommodation is not cleaned, please do not mark it as a ”hotel”.
A relatively bad experience. 90% of this bad experience comes from the unprofessional front desk.
Let me talk about the more satisfactory part first: it is close to the train station, and it can be reached in ten to fifteen minutes on foot. The facilities are relatively new, there is a coffee machine, a kitchen, and the cooking utensils are very complete, which is very suitable for cooking. The front desk I met on the first day was very friendly and let us check in 40 minutes in advance (early check-in costs 30 euros).
The bad part: I came back from get off work the next night and found that the room was not cleaned, so I went down to ask the front desk. The front desk emphasized that we are not a hotel, this is an apartment (we are not a hotel, but an apartment). FINE, so I asked if I could change the towels or take two clean towels, and I got the reply that it would cost 10 euros to change the towels. The sink in the bathroom drains slowly, so I asked the front desk if they could have someone check it out, but was questioned: why didn’t you report this yesterday. I WAS WORKING YESTERDAY AND BY THE TIME I GOT BACK YOU WERE OFF WORK! How would I know if it didn’t work if I haven’t used it at all. The front desk was full of logic, and there was no internal friction at all. If there was a problem, it would only be the guest’s problem.
Sincerely suggest that Ctrip should not mark it as a hotel, and its own employees also emphasized that it is not a hotel.
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Price per night from:AU$121
Posted on Mar 10, 2026
Sabina Ancau
This hotel is simply 10 out of 10, absolutely fabulous from every single point. Congrats to everyone involved for delivering such a great service experience to the guests x
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Price per night from:AU$192
Posted on Nov 17, 2019
Guest UserIf you spend the night in this city, it's a great hotel. The location is very good, the surroundings are very quiet, and there are very good restaurants nearby. If you had stayed here, you would not have chosen another hotel.
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Price per night from:AU$174
Posted on Sep 11, 2025|Standard Studio
Travel addict ✈️Amazing stay in a great student campus. You have a study area, a gym, a nice clean room with high ceilings and a kitchen, communal living room spaces and even a tennis court! Definitely more than you need from a couple nights in the city. The area is very close to the Center, and the transport links are great. Buses get you to the city centre in 15 minutes while walking will take you more like 25-30 min. Also they have a large supermarket in the same building, which is super convenient as they have plenty of choice. But beware — there’s a homeless guy nestling right by the supermarket (that street can get some dodgy action at night). As per the accommodation, the biggest community there is composed of students - all very welcoming and friendly. Receptionists and staff are also very helpful. Feels like a hotel. Recommend 👍🏻
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Price per night from:AU$77
Posted on Jul 10, 2026
Sandra. KI really enjoyed staying here, location was perfect not far from bus stops, shops everything we wanted. The hotel have underground parking with extra charge but was worth it. We loved roof top with amazing view 👌 and of course AC in room was a lifesaver in the heatwave.
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Price per night from:AU$124
Posted on Apr 3, 2024|Basic Double Room
Guest UserThe hotel was nice and super clean, well situated, close to transport.
The only problem is that they put the heat up really high. Looks like it’s a common heater for all rooms. We had about 40°C in our room and the bathroom.
We asked to the front desk clerk if they could turn it off. They said they would but they didn’t. He had to sleep half naked and with both windows open because it was extremely hot inside the room. At the end of March I think it’s a little too much.
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Price per night from:AU$91
Posted on May 4, 2025
WutLee
Value-for-Money Stay with Room for Improvement
Hotel Diplomatic offers good value for money, especially with its comfortable beds and quality pillows which made for a restful stay. The breakfast spread was generous and satisfying. However, some finishes—particularly the flooring—could use a refresh to better reflect the hotel’s 4-star rating. It would also be helpful to have insect screens on the windows, especially since the air conditioning is centrally controlled. While the location is a bit removed from the main attractions, it's still reasonable considering the price point.
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Price per night from:AU$114
Posted on Mar 29, 2026
Guest User
I've stayed here several times, and it's one of my go-to hotels whenever I'm on a business trip. Everything is great, except the rooms are a bit dated. The location is good, and they offer free parking. Highly recommend!
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Price per night from:AU$125
Posted on Nov 25, 2025
SonofEzra
The hotel has a lovely atmosphere; however, the facilities were below expectations for a 4-star property. The floor was not clean, the room was very basic and there were no refreshments available, such as tea, coffee or water. The hot water and shower pressure could also be improved. While I appreciated the design and the breakfast (with the exception of the eggs, which were inconsistent in quality), the layout is not ideal for blind guests, as there are several hazardous corners. That said, the cappuccino was excellent and the waiter was very pleasant.
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Price per night from:AU$95