Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Jun 6, 2026
Anonymous UserRight in Downtown, very close to the Crypto.com Arena. The location is super convenient, just a 3-minute walk to Pico Station (there's also a bus stop right downstairs), making it easy to get to the airport, Santa Monica, and other attractions. My only minor gripe is that there are quite a few homeless people near the station, and the street hygiene isn't the best. However, the hotel itself is perfectly fine, especially being on a higher floor – the cleanliness and views are great!
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Price per night from:US$170
Posted on May 16, 2024
YC008
Here's why we gave the experience 3 stars;
First of all, when we booked the hotel, neither Trip.com nor The Aster, Los Angeles, mentioned anything about the rooftop being closed on the dates we booked. On May 13 and May 14, we stayed in room 3 0 6. The hotel pictures showed and bragged about having a rooftop and plenty of pics of people there, and nowhere was revealed anywhere on their website or Trip.com that would not be available on those dates. When we reached out to Trip.com, they pretty much said that the rooftop amenities weren't listed as part of our package. Really Trip.com? You have to list the rooftop as the amenity... Got it. That was so lame a response. Everyone knows people book due to the pictures, and this was a seriously lame response from the Trip.com customer support personnel. We decided to save our opinion for this review.
The Aster had nice people, but it's hard to believe the availability missing on their website is a detail they would miss. Their hotel has impeccable detail and design. One can only surmise they conveniently left out the information because people would obviously not book there and go somewhere else. I told the front receptionist this as we were checking in. She mentioned, well, it said it on *******. But we didn't book through *******, we booked through Trip.com. And those specific details were not evident. After July 1st the Government is getting stricter on transparency with hotels having to mention things so we missed this window, but we're happy to hold hotels like The Aster accountable:-)
Also, on Wednesday, we checked out, and they had a fire alarm drill test that lasted about 10 minutes. They forgot to mention another minor ”inconvenience” when we booked on their website. It was at 10 am. It wasn't so bad, but to state the obvious, they left out the ability for customers to decide by not making that information transparent during the booking process. It's not like the fire department or tech people didn't schedule that in advance.
1. If you book through Trip.com, please make sure you specify, call their customer support, and get it in writing. The clickbait and pictures seem shady and sketchy and reflect a lack of credibility in the process.
2. Trip.com asked which room we wanted to be in. When we picked the room, we picked the city-view balcony. But we got put in the poolside view instead. It wasn't bad, but that was missing in the booking details that Trip.com sent to The Aster. My fiance ended up being okay with the poolside view, but it should have been in the booking details via Trip.com. So please, please make sure you watch this if you book through them and call the hotel in advance.
Lastly, the decor, valet, and, in general, the service people were very nice and thoughtful. We would give them 5 stars.
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Price per night from:US$279
Posted on Apr 10, 2026
Guest User
The hotel is quite new, and the room facilities are pretty good. The free shuttle bus directly to the airport is super convenient. For Los Angeles, it's a reasonably priced option with good value for money.
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Price per night from:US$120
Posted on Mar 11, 2026
Guest User
My wife and I visited Catalina Island for our 28th anniversary — our first time back since before we were married in 1997. We chose the Catalina Canyon Inn specifically for the pool, jacuzzi, on-site restaurant, and shuttle service. Their website is very nice and seemed like a perfect match for the occasion. Unfortunately, very little matched what was advertised.
Shuttle: The shuttle was not waiting at the Catalina Express port when we arrived on the last ferry Saturday evening which was unexpected. Four of us were left waiting in the dark for about 20 minutes until the other couple called the hotel. The driver was friendly and apologized, but this set the tone for the weekend. The shuttle was consistently unreliable throughout our stay. They tell you to call the driver directly, but he often didn't answer. You'd end up having to call the hotel instead, and the shuttle only seemed to come after someone went inside and told the front desk in person. At one point we waited 45 minutes. Some guests got frustrated and just decided to walk, but the hotel sits at the top of a steep hill — not a realistic option, especially for older guests like us. Their website suggests the shuttle runs regularly, but that was far from our experience.
Restaurant: We arrived at the restaurant at 7:30 PM Saturday and were turned away, even though their website says they're open until 8:00 PM. We had to rush down the hill to find dinner to-go in town before the shuttle stopped running at 8:45. It was a shame we didn't even have time to stay and eat on our anniversary or face having to trek up that hill. The next morning I mentioned this to the restaurant owner, who insisted they closed at 8:00 and that she was there. She then told us the restaurant closes at 2:00 PM on Sundays — so dinner there that night wasn't an option either. She was very friendly though I must say. On Monday we finally had breakfast before checkout. The food was mediocre and didn't match the glowing reviews at all. The prices were also odd — $12 for mozzarella sticks, $20 for nachos, but only $11 for pulled pork sliders, which you'd expect to be the pricier item. The pricing just didn't add up. While we were there, another couple was turned away at 1:30 PM because the restaurant closes from 2–4 on Mondays. We could feel their frustration.
Jacuzzi: The jacuzzi we were looking forward to was covered up and converted into a gazebo with chairs. At first we couldn't find it but yea. No mention of this on the website.
Room issues: The soap dispenser in the shower was empty. The front desk told us we can mention it to housekeeping, who didn't come until after 5:00 PM. We got the soap and a couple fresh towels. The towels themselves were thin and didn't dry well overnight so fresh ones were sorely needed to get at least one shower in with soap before we had to leave the next day. The TV didn't work at all, and the microwave was unplugged — though I was able to fix that myself. The hotel also doesn't offer complimentary coffee, which is standard at most hotels we've stayed at for half the price.
The good: The staff was friendly, the bed was comfortable, the A/C worked well, and the balcony was a nice touch. The room was quiet.
Bottom line: The website gives a very different impression than what you actually get. Between the unreliable shuttle, limited and unpredictable restaurant hours, missing amenities, thin towels, and no coffee, this was not the anniversary experience we hoped for. I'd recommend staying somewhere closer to downtown so you're not dependent on a shuttle and stuck with limited options. I think we need to redo our anniversary. It was a miss for sure.
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Price per night from:US$319
Posted on May 23, 2026
Guest User
The Sheraton Hotel is very nice, very close to the airport and there is a free shuttle bus from the airport.
Facilities: fully equipped, with separate toilet, swimming pool and gym
Hygiene: Good hygiene conditions and clean rooms
Environment: The view is great, the scenery is very good
Service: The service of the front desk lady is in place. If you have any questions, you can ask the front desk to solve them.
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Price per night from:US$129
Posted on Apr 2, 2026
Guest User
I have to say, I'm really impressed with this hotel's environment and service. The decor is quite new and clean (looks like it's been recently renovated), and the soundproofing is relatively good. You can hear planes passing by, but it's not too loud, which is a significant improvement compared to other similarly priced hotels I've stayed at in the US. They offer a 24-hour airport shuttle that runs every 10-15 minutes, with a bus tracker, and convenient waiting areas at both the airport and the hotel. The ride from the airport to the hotel is about 8-10 minutes. What truly stood out was their thoughtful provision of three different types of water in the lobby, especially since most hotels don't provide any water at all. If you're not planning on frequent trips into the city center, this is an excellent choice. Plus, there are several car rental services within a 5-minute walk of the hotel.
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Price per night from:US$161
Posted on Jun 10, 2026|Standard King Room
Guest UserThis is our second time staying at this Holiday Inn. Before checking in, due to our travel plans, we needed to store our luggage at the hotel for several days. We had inquired with nearby hotels but didn't get clear information. Today, with the help of Kevin at the front desk, we paid $100 to store three pieces of luggage for five days. This might be due to different policies, as we're used to the service in our home country. Nevertheless, we're very grateful for his help in checking and ultimately agreeing to store our luggage. The breakfast, as always, is excellent. We'll be staying at the Holiday Inn again when we return to Los Angeles in a couple of days.
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Price per night from:US$128
Posted on Jul 4, 2025|2 Queen Beds Room, Non-Smoking
Nicky_the_travelerMy go to for Hollywood. Very clean, location is a tad sketchy but it’s close to Universal and TCL. Bathroom is always clean. Staff is not warm but get the job done. Cheapest place around that isn’t gross or sketchy. Would recommend.
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Price per night from:US$108
Posted on May 30, 2025
Guest User
This hotel was everything I expected! It's on par with the star-rated Hyatt hotels in China. Many brand-name hotels in the US have mediocre facilities and service, but in China, they're transformed into luxurious five-star hotels with unparalleled splendor. When I first arrived in the US, I had high expectations for hotels of the same brand, so it's inevitable that there's a slight disappointment. However, the Hyatt is first-rate!
At check-in, we were greeted with a welcome champagne and complimentary drinks, available at the first-floor restaurant and rooftop bar.
The hotel's design, decor, and dining experience exceeded my expectations! Breakfast was served in the rooftop open-air restaurant. The weather was beautiful and sunny when we checked in, and we could see the Hollywood sign in the distance. It was incredibly relaxing, giving us a truly relaxing, vacation-like feel.
The king room we booked surprisingly came with a patio with furnished sofa chairs, perfect for enjoying a drink and chatting with family.
From check-in to departure, the hotel staff provided a warm welcome every moment.
The only downside is that the bustling West Hollywood district is just outside, and you could still hear the clamor of various parties outside until midnight, only settling down later in the evening.
But no hotel is perfect. The hotel's strengths outweighed its weaknesses, and the noise wasn't the hotel's fault. I would choose this hotel again.
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Price per night from:US$272
Posted on Nov 3, 2025|Bed in Comfort Shared Dormitory, Women Only, Non Smoking, Balcony (Female Only)
t_m_yThe location is fantastic, with direct access to the D line. K-town also offers plenty of great food and shopping. It's a converted detached building, and the front yard is beautifully decorated. Inside, there's a lot of vintage decor, making it feel like it used to be an office, complete with a piano. I booked the room hoping for a tall arched window but it didn't have one. However, the overall facilities are clean, and the bed outlets and lighting are well-thought-out and convenient. The front desk staff are very welcoming.
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Price per night from:US$17