Luxury Hotels in Hue

"The breakfast was excellent, and the pool area was spacious. The rooms were new and didn't have that formaldehyde smell. It's about an hour's drive from the airport. A big shout-out to the hotel's service, which truly exceeded expectations for the price – really top-notch!"

"I stayed for 4 nights. The hotel is very good, and I can recommend it, but there are issues with the cleaning: 1) Broken vacuum cleaners that spread more dust than they pick up. 2) The cleaning staff bang vacuum cleaners against walls and glass. 3) Managers checking rooms after cleaning repeatedly slam doors, even though they can be closed silently. From inside the room, you can lower the door handle, and from the outside, you can tap your card. Alternatively, they could leave the door ajar if they're going in and out for checks. Take those old, broken vacuum cleaners away from the cleaning staff! I've seen negative reviews mentioning dusty rooms. That's because the cleaning staff are simultaneously vacuuming with broken machines and scattering dust from them all over the room and corridor. On the 20th floor, a vacuum cleaner had a broken lid latch. They've nailed it shut and secured the lid with an elastic band. When they lift the vacuum to move it, dust spills out because it's not in a bag, but just loose inside the vacuum. The vacuum cleaners themselves are also all dirty. After the cleaning staff saw me photographing the vacuum cleaner, a young man brought another, non-broken vacuum and thoroughly vacuumed in front of me, including the seams. Before that, the female cleaner was vacuuming poorly, as if she didn't know how to use a vacuum – when you move the vacuum wand, the brush should be parallel to the floor, not at an angle. However, both the female and male staff don't control the vacuum nozzle and hit it against walls and glass. I heard these loud banging noises every day for hours in the morning when the cleaning staff were cleaning on other floors above or below. And they start cleaning at 8-9 AM. Some guests might still be sleeping. Behind the nightstand between the bed and the bathroom in my room (2004), there were candy wrappers and a lot of dust. I had to move the nightstand myself and ask for it to be vacuumed. In principle, it could be vacuumed without moving it, just by removing the large attachment, but the nightstand itself was very dusty on the back because it hadn't been cleaned in a long time. Meanwhile, the other nightstand wasn't as dusty. Other corners were dusty because the cleaners either don't vacuum or don't remove the large attachment, which makes it impossible to vacuum corners. I also found someone else's reading glasses with red and blue frames under the bed. The cleaning staff should thoroughly check the room to ensure guests haven't left anything behind. Surely the person was looking for their glasses. Overall, the room itself was very clean; the only issues with the cleaning staff were regarding vacuum usage and dusting in the corners."

"The staff is friendly and service is prompt and responsive. The room is spacious and comfy with automatic toilet. The onsen facility onsite is the main draw to visitors and provide a good and unique experience. The food available for breakfast is a lot and tasty. The resort also provide shuttle bus service to airport and train station which is very convenient. We enjoyed our stay and will consider to stay again if we are in hue again in future."

"The hotel is in a fantastic location, right next to Truong Tien Bridge and the riverside, making it very convenient for getting around. The staff are incredibly friendly, welcoming, and enthusiastic. The hotel itself is beautiful and well-equipped with all the necessary amenities."

"I was treated like royalty from the moment I arrived for my 4 night stay. Requested a much earlier check in with no problem & no extra cost. Was offered a free upgrade to an incredible much larger apartment with a balcony overlooking the lagoon. Very comfortable bed & pillows. The housekeeping staff cleaned every day & left fresh water & fruit. The breakfast selection is huge with an 'egg station' to have your eggs cooked just how you like. I ordered dinner to my room in the evening & the food & service was impeccable. The free Yoga & Tai Chi Classes are an extra bonus & I got the chance to kayak on the Lagoon for 2 hours which is also free. If I needed help with anything I just had to message & was replied to immediately. I also requested a later check out & that was done with no problem. The staff here are absolutely wonderful, if only all hotel staff were like this! The only flaw at the Resort is the Bird Room. I didn't know birds would be in cages & unable to fly properly. This was upsetting & I can imagine may put some people off from booking. It doesn't make sense to cage birds when you are surrounded by them at the Resort. Apart from that aspect I have thoroughly enjoyed my stay & thank everyone who made it such a memorable experience."

"I had a wonderful stay at Indochine Palace Hotel in Huế. The hotel combines classic elegance with modern comfort, creating a luxurious yet welcoming atmosphere. The rooms are spacious, spotless, and very comfortable, with excellent beds and thoughtful amenities. The staff were outstanding—friendly, professional, and always willing to help. The breakfast buffet offered a great selection of both Vietnamese and international dishes, all fresh and delicious. The swimming pool, gym, and spa were also excellent and made the stay even more enjoyable. The only downside was the layout of the twin room. It is not very convenient for friends sharing a room because the toilet and bathroom are connected by a single door, which offers limited privacy. Overall, Indochine Palace offers excellent value for a five-star hotel. Despite the room layout, I would happily stay here again and recommend it to anyone visiting Huế."

"Our stay here in Hue was honestly fantastic, starting with the unbeatable location - you step outside and literally everything you need is right around the corner. The room itself was a major highlight. We absolutely loved the panoramic windows, and the blackout curtains were top-notch, letting us actually sleep in without the morning sun waking us up. The level of cleanliness was impeccable across the board. The bed and pillows were decent and comfortable enough, but I do have one practical suggestion for the management: they really need to switch to proper fitted sheets. Using flat bottom sheets that constantly pull up and bunch together during the night is just annoying and takes away from the otherwise premium feel of the room. The breakfast was a total win. The buffet is gorgeous, offering a massive and incredibly diverse spread of delicious options to kick off the day. The only real curveball was the check-in experience. Instead of a warm, welcoming vibe, the front desk staff immediately hit us with a rigid list of ”rules and don'ts” in a surprisingly abrasive and almost rude tone. It definitely lacked that essential hospitality touch. Management really needs to coach their team on their delivery and customer service etiquette. But honestly, aside from that initial weird interaction, we had absolutely zero complaints. It’s a beautifully clean, well-located spot with a killer breakfast."

"I love this resort so much! Can’t wait to recommend everyone, especially those who love the zen vibe. It’s the best resort in my life. The atmosphere, the decoration, the service here and all the details are sooooo good! Although there’re lots of flowers and trees, but I couldn’t find any insect or mosquitoes! I also attended their free yoga and meditation classes. The vibes here just made us relaxing. We were ungraded to a villa and we totally enjoyed our stay here! I’ll definitely miss this place and the staff here! I recommend everyone to book the villa. The villa made my Vietnamese trip totally worth it! I also had a spa treatment, jacuzzi and sauna. Although i think the spa is a bit pricey, but thinking that i can relax with this beautiful place. Why not experience it once in a lifetime!"

"Everything was perfect, even though there had been one of the heaviest rainstorms and floods beforehand. The staff were always friendly and incredibly attentive. We especially loved the hotel's Art Deco style. It's a shame we only had 2.5 days."