Mountain View Hotels in Wuhan

"I booked this for my parents, thinking a chain hotel like 7 Days Inn would be reliable, but I was very disappointed. Service: Regarding the service, one female front desk staff member was clearly lying. My father is diabetic and needs to inject insulin, so he asked if there was a refrigerator to store it. The female staff member paused, then hesitantly said no. However, the next day, when a different staff member was on duty and the situation was explained again, she said it was possible. I want to say that the 2 points I gave for service are entirely due to the service on the second day. If we had encountered the same staff member from the first day again, it would have been an automatic bad review, no doubt. Facilities: I'll talk about hygiene and facilities together, as they both contribute to the overall 3-point rating I gave. This also relates to the female front desk staff from the first day. They assigned a room to my parents, but the toilet drainage was faulty, causing a foul odor. I wonder why this happened? Doesn't the hotel clean rooms daily? Housekeeping should pass through every room every day, so how could they not notice something like this? When we reported it to the front desk, they said they couldn't change rooms, stating it was already occupied and there were no vacancies. Yet, the next morning, my parents woke up, and by 7 AM, a room became available for them to switch to. If I hadn't booked for two days, I would have strongly advised them to change hotels. I believe hygiene issues should be the most basic standard. And facility issues, too. How can these problems even occur? I find it very strange for a hotel, especially a chain hotel located next to a scenic area, which should logically have many bookings, to have such issues. Environment: I won't say much about the environment. Being next to scenic spots, the environment itself is naturally good. To sum it up, when I learned about this incident, my first reaction was to tell my parents to send me a picture of the female front desk staff from the first day so I could include it in this review. My parents are kind-hearted; they just reported the situation to me and told me not to worry, as the issue had been resolved. However, I believe such a service attitude is unacceptable. I hope the hotel thoroughly investigates or strengthens its management. You can check which female front desk staff was working on April 16th, probably starting around 8 AM, and take action to improve management."