5-Star Hotels in Taipei

If you're in Taiwan for a concert at Taipei Dome this is definitely your stay. It's just a 5 mins walk from the concert venue. It's actually within the Song Shan cultural park so there's also many exhibitions and weekend flea markets to explore around there. Convenience stores within the vicinity and many nice eateries too. For night owls, the 24 hrs Eslite bookstore is just next door. The room is also spacious and clean. The hotel staff upon realizing that I was there for a concert immediately offered me a room with the view of the Taipei Dome.

Really solid stay at the DoubleTree Zhongshan. The warm cookie at check-in sounds like a gimmick but after a long flight it actually hits different 😂 Location is the biggest win about 5 mins walk to Zhongshan MRT station, and the area around it is full of cafes and small shops. Ximending and Taipei Main Station are just a couple of stops away, super convenient without being in the middle of the chaos. Room was clean and modern, not the biggest but well laid out, and the bed was really comfortable. Bathroom had a proper walk-in shower with good water pressure. City view from my floor was nice at night. Staff spoke good English and were genuinely helpful asked for restaurant recommendations and got proper local suggestions instead of the usual tourist spots. Breakfast had a good mix of ********* and Western food, the congee and dan bing were my go-to every morning. Only minor gripe is the gym is on the smaller side, but everything else more than made up for it. Would happily stay here again next time in Taipei.

Great hotel, able to request for extra pillow up to your preference of firmness. Swimming goggles and float available at the pool area if you forget to bring yours. Room service closed after 10pm. And no other food nearby, u can only get from Uber Eats. Breakfast buffet were awesome

I personally found this place to be fantastic! The service attitude was top-notch, and the breakfast was incredibly rich and varied. The rooftop pool was also a major plus – perfect for some great photos.

Whenever we get the chance, I try to take my family on trips while we can still gather together. This time, we visited Yangmingshan and Beitou, and it was actually my first time truly staying in Beitou. Before, most of my visits here were for work, like setting up a stall at the Beitou Market, always a quick in-and-out. But I've always heard great things about Beitou's hot spring hotels, and my mother often mentioned this place, so I arranged this short trip for the weekend. We stayed at Hotel Royal Beitou, and it was my first time experiencing the 'Hotel Royal' brand. In the past, I'd only dined at their properties in Taitung and Jiaoxi, and my impression of the brand has always been one of quality and meticulous service. After actually staying there, it certainly lived up to its reputation. From the facilities to the service, you could feel their attention to detail. The activities arranged by the hotel, in particular, were quite different from typical hot spring hotels – things like escape rooms, yoga classes, and night tours made the stay more than just a place to sleep for a night. The rooftop hot spring bath, though not huge, had a very comfortable atmosphere. It's a shame you couldn't see much of the scenery at night; otherwise, it would have been even better. Since we love hot springs, we really pay attention to the amenities and toiletries. The lounge here offers iced tea and ice cream, and the toiletries in the bathing area are top-notch, even including scalp and facial care products. Also, the room used a 'Sleeptofu' mattress and pillows, which were incredibly comfortable – easily one of the best night's sleep I've had recently. The only minor downside was that parking fees were an additional cost. For accommodation priced close to ten thousand per night, having to pay extra for parking feels a bit disappointing.

1. Misleading Entrance Signage Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable. 2. No Staff Assistance or Clear Signage at the New Entrance When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside? 3. Poorly Trained and Unprofessional Front Desk Behavior After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues. As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight. We hope that management will seriously review this incident, especially the issues of: - Inadequate and misleading signage at the entrance - Lack of staff presence and assistance upon guest arrival - Poor front desk awareness and unprofessional behavior We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future. Thank you for your attention.

The service needs improvement. We checked in around 7 or 8 PM and had to wait until 3 AM to get a room at the end of a hallway. When we called to ask if we could change rooms, the staff said no because the other rooms weren't cleaned yet. They also said if we wanted to change, we'd have to wait longer, and it would only be a low-floor connecting room. So, we went down to the front desk to discuss it, and suddenly, a high-floor room was available. My family went down to dinner first and told the restaurant staff that not everyone was there yet. But when I went down, they said they didn't know where my family was sitting and told me to find them myself. I don't know why the first staff member lied to us. Although their tone was polite, it felt like they weren't very dedicated to their work.

This hotel is super close to Songshan Airport, just 4 kilometers away. A taxi ride takes about ten minutes, or you can take the MRT for three stops, which is incredibly convenient. There are some great restaurants right in the same building; I tried two this time, and both were good. ********* food is always delicious, though the prices weren't exactly cheap. The hotel room was spacious, and the view was nice. For breakfast, the fruit selection was amazing, especially with tropical fruits like kiwi 🥝, dragon fruit, and papaya. I loved it!

Room was big enough for 2 person and 2 small luggage, there’s even a sofa for me to lie down. There was a small onsen like tub which was amazing although it was slightly stained with mold around the grouting (I used hot water to clean it then used the tub). Bed was comfortable! Gym was alright, there’s a smith machine, weights, treadmills. Not very big and was actually slightly warm as it was summer when I went. Service was fairly good. I sprained my ankle and they were very happy to provide ice, towel and pillow. Plus points that we really like was they had free snack bar beside their hotel! Can try many different sweets, biscuits and jelly. There’s a big carrefour nearby too! Really recommend!

As per other reviews, the location is perfect. It is linked to the Taipei Main station. The hotel can be accessed through the basement via exit M6 (staircase but sheltered) and M8 (escalator, but need to cross the road). The downside of the room is the aircon faces and blows directly on the face when laying on the bed. It can be disturbing when sleeping. The hot water shower and basin tap is a challenge to adjust, as it is not the normal turn to the red sign for hot water.The front desk staff are not friendly, they usually do not have smiles.