5-Star Hotels in Taipei

The entire staff was very friendly and helpful, which I really appreciate. However, they seemed quite young overall and lacked a bit of experience, so various services often required a reminder or follow-up, which was a bit of a letdown. It's a pity. On the bright side, the room was spacious, very comfortable, and the cleanliness was also excellent.

Great stay at Grand Hilai Taipei, I made full use of the pool this time - the last time a typhhon hit and the pool deck had to be closed duh... The Taipei Cosplay summit was taking place at the exhibition center next door, which made for interesting action

I personally found this place to be fantastic! The service attitude was top-notch, and the breakfast was incredibly rich and varied. The rooftop pool was also a major plus – perfect for some great photos.

Whenever we get the chance, I try to take my family on trips while we can still gather together. This time, we visited Yangmingshan and Beitou, and it was actually my first time truly staying in Beitou. Before, most of my visits here were for work, like setting up a stall at the Beitou Market, always a quick in-and-out. But I've always heard great things about Beitou's hot spring hotels, and my mother often mentioned this place, so I arranged this short trip for the weekend. We stayed at Hotel Royal Beitou, and it was my first time experiencing the 'Hotel Royal' brand. In the past, I'd only dined at their properties in Taitung and Jiaoxi, and my impression of the brand has always been one of quality and meticulous service. After actually staying there, it certainly lived up to its reputation. From the facilities to the service, you could feel their attention to detail. The activities arranged by the hotel, in particular, were quite different from typical hot spring hotels – things like escape rooms, yoga classes, and night tours made the stay more than just a place to sleep for a night. The rooftop hot spring bath, though not huge, had a very comfortable atmosphere. It's a shame you couldn't see much of the scenery at night; otherwise, it would have been even better. Since we love hot springs, we really pay attention to the amenities and toiletries. The lounge here offers iced tea and ice cream, and the toiletries in the bathing area are top-notch, even including scalp and facial care products. Also, the room used a 'Sleeptofu' mattress and pillows, which were incredibly comfortable – easily one of the best night's sleep I've had recently. The only minor downside was that parking fees were an additional cost. For accommodation priced close to ten thousand per night, having to pay extra for parking feels a bit disappointing.

We recently stayed at the Dinosaur Kingdom Family Room and transferred to a Premier Twin Room the following day. Overall, we had a wonderful stay. The staff were consistently kind, helpful, and accommodating, which we truly appreciated. We especially enjoyed the family room—it was thoughtfully designed and perfect for traveling with a young child. I had initially planned for a two-night stay in this room, but unfortunately, renovations were scheduled to begin the following day. This was a bit disappointing, as it made our time there feel quite short, especially with other activities already planned during our trip. In comparison to other five-star hotels we’ve stayed in, I did find the lack of flexibility with early check-in a bit surprising, particularly for the themed room. We had hoped to settle in earlier, and similarly, the following day’s transfer to the Premier room was not available early as it was fully booked. While this was different from what I’m used to, I do understand that this may be part of their standard protocol. On a positive note, we loved the buffet, and the rooms were very comfortable. The complimentary drinks were a nice touch, and the playroom area was excellent—clearly designed with families in mind. It was also lovely to see the hotel organizing activities for children. During our stay, there was a special event (like a children’s appreciation day?), where me and my baby were able to participate in arts and crafts and even received small prizes, which made the experience extra memorable. The swimming pool was decent, though not very large, and the water was quite cold, so we ended up enjoying the bathtub instead. One area for improvement would be cleanliness. We noticed visible dust in the room, which was concerning—especially since the room is designed for small children, and for someone like me who is diagnosed with allergies to multiple types of dust mites. I did raise this with Lara at the lobby, who kindly apologized and mentioned she would inform housekeeping. However, upon transferring rooms the next day, I still noticed dust in certain areas, which made me question the thoroughness of the cleaning. Separately, I also observed that some toiletries (such as conditioner and lotion) were nearly empty upon arrival, suggesting they may not have been checked or replenished prior to our stay. Despite these points, we genuinely had a pleasant experience overall and would consider returning. I’m also excited and curious to see what the next theme for the family rooms will be after the renovations.

Facilities: There's a 7-Eleven nearby and a FamilyMart right across the street, which is quite convenient overall. However, it's a bit far from the subway station, at least a 15-minute walk. The hotel can help call a taxi. Service: The service was good. On the first day, my room had a very strong perfume smell, which made me uncomfortable as soon as I entered. I immediately contacted the front desk to request a room change. After about a 10-minute wait, staff assisted me in successfully changing rooms! Throughout my stay, all my needs were met to my satisfaction! The hotel offers views of Songshan Airport and Taipei 101 on one side, and the Ferris wheel 🎡 on the other!

1. Misleading Entrance Signage Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable. 2. No Staff Assistance or Clear Signage at the New Entrance When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside? 3. Poorly Trained and Unprofessional Front Desk Behavior After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues. As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight. We hope that management will seriously review this incident, especially the issues of: - Inadequate and misleading signage at the entrance - Lack of staff presence and assistance upon guest arrival - Poor front desk awareness and unprofessional behavior We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future. Thank you for your attention.

The environment is great and the hotel rooms are spacious. It's very close to Ximending, and you can even see Taipei 101 from the room – a really nice experience. The service attitude is good, and it's about an 8-minute walk to the MRT station.

I enjoyed my stay because the room was huge and very well maintianed, nice gym and there is a pool that was long enough to do a swim work out. The BF was worth it at NTD550, and there is a nearby 7-11 in case you need anything ( snacks, drinks, etc. ). There are also nearby restos and bars via a short walk. The nearby Omakase resto was amazing. Location is a bit off, no malls in the vicinity, but then again, you can easilly take a taxi or uber.

This hotel has the best location situated right above Taipei Main Station. It is so convenient to everything and the room itself is very clean and up to its value. Will definitely choose to stay here again next time when I am in Taipei!