Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Jul 2, 2026
Guest UserReally solid stay at the DoubleTree Zhongshan. The warm cookie at check-in sounds like a gimmick but after a long flight it actually hits different 😂
Location is the biggest win about 5 mins walk to Zhongshan MRT station, and the area around it is full of cafes and small shops. Ximending and Taipei Main Station are just a couple of stops away, super convenient without being in the middle of the chaos.
Room was clean and modern, not the biggest but well laid out, and the bed was really comfortable. Bathroom had a proper walk-in shower with good water pressure. City view from my floor was nice at night.
Staff spoke good English and were genuinely helpful asked for restaurant recommendations and got proper local suggestions instead of the usual tourist spots. Breakfast had a good mix of ********* and Western food, the congee and dan bing were my go-to every morning.
Only minor gripe is the gym is on the smaller side, but everything else more than made up for it.
Would happily stay here again next time in Taipei.
Show more
Price per night from:AU$250
Posted on Aug 24, 2026|Deluxe Double Room
BensonHKFirst Impression: The Luxurious Ritual of a European Castle
Subtle and Secluded Driveway: As the car turned from the tree-lined Dunhua North Road, it entered a highly private French-style circular driveway, exclusively designed for VIP guests.
Museum-Quality Artistic Ambiance: Stepping into the grand and towering lobby, guests are greeted by an aesthetic space adorned with over 1,700 original artworks and exquisite giant crystal chandeliers.
Impeccable Welcome Service: The front desk service is attentive and seamless. Upon being seated, guests are immediately presented with a ceremonial special hibiscus welcome tea and hot towels.
Show more
Price per night from:AU$497
Posted on Aug 13, 2026|Superior King Room
Anonymous UserGreat hotel, able to request for extra pillow up to your preference of firmness. Swimming goggles and float available at the pool area if you forget to bring yours.
Room service closed after 10pm. And no other food nearby, u can only get from Uber Eats.
Breakfast buffet were awesome
Show more
Price per night from:AU$205
Posted on Oct 29, 2025|Mixed Standard Twin Suite
Guest User1. Misleading Entrance Signage
Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable.
2. No Staff Assistance or Clear Signage at the New Entrance
When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside?
3. Poorly Trained and Unprofessional Front Desk Behavior
After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues.
As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight.
We hope that management will seriously review this incident, especially the issues of:
- Inadequate and misleading signage at the entrance
- Lack of staff presence and assistance upon guest arrival
- Poor front desk awareness and unprofessional behavior
We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future.
Thank you for your attention.
Show more
Price per night from:AU$399
Posted on Apr 11, 2026|Premier Twin Room
Alyssa Ilano
We recently stayed at the Dinosaur Kingdom Family Room and transferred to a Premier Twin Room the following day. Overall, we had a wonderful stay. The staff were consistently kind, helpful, and accommodating, which we truly appreciated.
We especially enjoyed the family room—it was thoughtfully designed and perfect for traveling with a young child. I had initially planned for a two-night stay in this room, but unfortunately, renovations were scheduled to begin the following day. This was a bit disappointing, as it made our time there feel quite short, especially with other activities already planned during our trip.
In comparison to other five-star hotels we’ve stayed in, I did find the lack of flexibility with early check-in a bit surprising, particularly for the themed room. We had hoped to settle in earlier, and similarly, the following day’s transfer to the Premier room was not available early as it was fully booked. While this was different from what I’m used to, I do understand that this may be part of their standard protocol.
On a positive note, we loved the buffet, and the rooms were very comfortable. The complimentary drinks were a nice touch, and the playroom area was excellent—clearly designed with families in mind. It was also lovely to see the hotel organizing activities for children. During our stay, there was a special event (like a children’s appreciation day?), where me and my baby were able to participate in arts and crafts and even received small prizes, which made the experience extra memorable.
The swimming pool was decent, though not very large, and the water was quite cold, so we ended up enjoying the bathtub instead.
One area for improvement would be cleanliness. We noticed visible dust in the room, which was concerning—especially since the room is designed for small children, and for someone like me who is diagnosed with allergies to multiple types of dust mites. I did raise this with Lara at the lobby, who kindly apologized and mentioned she would inform housekeeping. However, upon transferring rooms the next day, I still noticed dust in certain areas, which made me question the thoroughness of the cleaning.
Separately, I also observed that some toiletries (such as conditioner and lotion) were nearly empty upon arrival, suggesting they may not have been checked or replenished prior to our stay.
Despite these points, we genuinely had a pleasant experience overall and would consider returning. I’m also excited and curious to see what the next theme for the family rooms will be after the renovations.
Show more
Price per night from:AU$304
Posted on Mar 4, 2026|Classic King Room
Anonymous User
Facilities: There's a 7-Eleven nearby and a FamilyMart right across the street, which is quite convenient overall. However, it's a bit far from the subway station, at least a 15-minute walk. The hotel can help call a taxi.
Service: The service was good. On the first day, my room had a very strong perfume smell, which made me uncomfortable as soon as I entered. I immediately contacted the front desk to request a room change. After about a 10-minute wait, staff assisted me in successfully changing rooms! Throughout my stay, all my needs were met to my satisfaction!
The hotel offers views of Songshan Airport and Taipei 101 on one side, and the Ferris wheel 🎡 on the other!
Show more
Price per night from:AU$306
Posted on Jul 13, 2026|Deluxe Double Room
KalerKrayonI had a grea stay at Parkview Taipei. First, the location is unbeatable—being just steps away from the train station made exploring Taipei completely stress-free. Second, the service here is top-tier. Every staff member I encountered was professional and eager to help. I was especially touched by the daily room cleaners, who went above and beyond with their exceptionally warm gestures and friendly smiles. It is those small, personal touches that make a hotel stand out. I will definitely return!
Show more
Price per night from:AU$185
Posted on Jan 4, 2026|Winery Deluxe Double Room
Guest UserThe hotel breakfast was excellent, complete with champagne. In the evenings, we could enjoy free red wine, and the mini-bar and beverages were also complimentary. The bedding was incredibly comfortable. Overall, we were extremely satisfied!
Show more
Price per night from:AU$150
Posted on Aug 12, 2026|Luxe Twin
Guest UserFront desk staff were not particularly helpful or friendly. Information from different staff was not consistent. Pool is closed every Monday and Tuesday but not well sign posted and strange for summer. Maybe see how bigger hotels maintain pools without closing 2 days a week. Towels in rooms not always replaced consistently, sometimes smaller ones are not replaced. It’s a functional hotel a short walk from Shilin night market and pretty much across the street from Jiantan MRT. Ok if you’re looking for a basic hotel but don’t expect good feels.
Show more
Price per night from:AU$125
Posted on Jul 22, 2026|Deluxe Double Room
Li Yan Fung JackyAfter checking out and heading to the airport for a late-night flight, I realized upon arriving at the airport that I had accidentally left my passport inside the safety deposit box in my room at Hotel Éclat Taipei. I immediately called the hotel and the staff responded right away by checking the safe and confirmed that my passport had been found.
The team was incredibly responsive and worked hard to arrange a way to get the passport to me before my flight. While they were trying to coordinate the delivery, the hotel's General Manager, Ms. Amy Yu, personally stepped in to help. She even came to the airport herself and, despite the urgency of the situation, when I asked how I should pay her back in return, she calmly reassured me not to worry about that at the moment and instead asked me to focus on getting through immigration and making my flight on time.
I was deeply touched by her kindness, professionalism, and genuine care. She showed a level of empathy and dedication that is increasingly rare in today's hospitality industry. The staff and management did not have to go to such lengths to help me, but they did, and thanks to them I was able to retrieve my passport and continue my journey without disaster.
Beyond this unforgettable experience, the hotel itself is fantastic. The property has a unique artistic character, beautifully combining art, design, and luxury. It has a warm, creative atmosphere that makes it stand out from many other high-end hotels. Most importantly, it has something that cannot be easily taught or bought. The human touch, attentiveness, and genuine hospitality of the people here made all the difference.
Having stayed at several hotels in Taiwan, I can honestly say that Hotel Éclat Taipei stands out for its responsiveness and sincere care for its guests. My heartfelt thanks to Amy Yu and the entire team. I would not hesitate to stay here again and highly recommend this hotel to anyone visiting Taipei.
Show more
Price per night from:AU$141