Taipei Hotels with Parking

I really enjoyed my stay at Hotel Resonance Taipei. What I appreciated most was the warmth of the service. The staff were friendly, attentive and genuinely welcoming throughout my stay. It never felt like the usual scripted hotel service — there was a sense of sincerity and thoughtfulness in the way they interacted with guests. Sometimes, it is the little things that make a hotel memorable, and the team here made me feel comfortable and well taken care of from the moment I arrived. The hotel is also beautifully designed, comfortable and conveniently located, but honestly, it was the people who made this stay special for me. I have stayed at many hotels, but not every hotel leaves you with a feeling of warmth after you leave. Hotel Resonance Taipei did. Thank you to the team for the wonderful hospitality. I would definitely choose to stay here again the next time I visit Taipei.

Breakfast was not more than ok. They offer a la carte breakfast and you can ask for refills, but it is too complicated and I didn't get what I asked for in two different cases. The gym is OK and serves its purpose. The room was spacious and had great amenities. Location is perfect, a few blocks away from Zhongshan station.

This was the best night I spent in Taiwan, even though it wasn't the most expensive. I really loved Eslite's design – the wood and warm tones gave it a homey feel. It truly felt like sleeping in my own bed, very cozy and secure. The service was a little bit off, though. They asked for a 2000 RMB deposit? I can't remember if it was RMB or NTD, but either way, it felt a bit like they didn't trust their guests. There were a few other minor service issues, but they were all resolved in the end. I'd definitely stay here again next time I'm in Taipei. However, getting to Taipei 101 wasn't as close as I thought… I took a taxi there and walked back, which took almost 20 minutes. It was a bit tiring.

The service attitude and process were excellent, making guests feel immediately at home upon arrival. It's also very convenient, being close to the MRT station and department stores, all within walking distance. Plus, if you want to rent a YouBike, there's a station right near the hotel.

The hotel's location is excellent, with convenient transportation nearby, making it easy to get around. There are also many local specialty food stalls and restaurants in the vicinity. The hotel even has a self-service laundry room, which is a great bonus. If I come to Taiwan again, I'll probably stay here.

1. Misleading Entrance Signage Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable. 2. No Staff Assistance or Clear Signage at the New Entrance When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside? 3. Poorly Trained and Unprofessional Front Desk Behavior After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues. As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight. We hope that management will seriously review this incident, especially the issues of: - Inadequate and misleading signage at the entrance - Lack of staff presence and assistance upon guest arrival - Poor front desk awareness and unprofessional behavior We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future. Thank you for your attention.

As a loyal customer who stays at the Sheraton Taipei every month, I understand that the government's environmental policy means they no longer provide bottled water (though there's a water dispenser in the room that you have to fill yourself) or disposable amenities (no toothbrushes or toothpaste). However, as a consumer, aren't these basic necessities when you're paying for a stay?

A heritage ”old money” hotel in Taipei with an extremely high occupancy rate. It was my first time getting actual physical keys instead of a key card, which felt very textured and classy. There are quite a few Japanese and Korean guests. You do have to queue a bit for breakfast, but the seating is very well-organized. The breakfast spread is abundant, though not mind-blowing—just about standard five-star quality. Having high expectations made it slightly underwhelming. We stayed on the 11th floor in an even-numbered room with a view of Taipei 101, while the odd-numbered room next door had no view. The bedding was very comfortable, and the room was clean and tidy. The hotel service was good, allowing us to extend our check-out to 12 PM. The bath amenities, from their in-house spa brand, seemed to be replaced per guest, but the texture and scent were just average. When I asked, I was told they are for in-room use only and cannot be taken home. Since non-take-home amenities are usually wall-mounted, these came in disposable plastic bottles, which is why I asked. Honestly, making them smaller bottles that guests could take home would feel much more practical. The room's minibar is charged, and movie channels on the TV also incur a fee—my parents accidentally clicked on one and were charged 400 NTD, so do keep an eye on that. We specifically went up to check out the rooftop pool, but the surrounding walls are quite high, so you can't really see the night view. The gym and sauna are on the basement level, but the sauna was closed for maintenance.

I had a wonderful stay at this hotel. The room was clean, comfortable, and beautifully designed, with a great atmosphere for relaxing. The highlight was definitely the amazing city view from the room. The view at night was spectacular, with the city lights and the main road stretching into the distance. It made the stay feel even more special.

Facilities: There's a 7-Eleven nearby and a FamilyMart right across the street, which is quite convenient overall. However, it's a bit far from the subway station, at least a 15-minute walk. The hotel can help call a taxi. Service: The service was good. On the first day, my room had a very strong perfume smell, which made me uncomfortable as soon as I entered. I immediately contacted the front desk to request a room change. After about a 10-minute wait, staff assisted me in successfully changing rooms! Throughout my stay, all my needs were met to my satisfaction! The hotel offers views of Songshan Airport and Taipei 101 on one side, and the Ferris wheel 🎡 on the other!