Hot Spring Hotels in Taipei

The staff were incredibly welcoming. As soon as I entered the room, I could feel the hotel's thoughtful and cozy decor. The private hot spring bath was huge and even had a cold spring water pool, which was perfect for a refreshing rinse after a soak. The mini-bar in the room had a great variety of drinks. In the afternoon, they delivered complimentary fruit and snacks, and in the evening, there was even plum wine for a nightcap – absolutely fantastic! I stayed for two nights and got to enjoy two different breakfasts, both Chinese and Western set meals, which were incredibly rich, refined, and delicious.

This trip exceeded all our expectations! The staff were incredibly welcoming and helpful during check-in. When they learned it was our anniversary, they even upgraded us to a Maple Forest Room and surprised us with a lovely small cake in the evening, which made my wife very happy. The hot spring quality and facilities were top-notch. Although the water filter in the indoor water dispenser needed replacing, the staff quickly provided bottled mineral water. Overall, the minor flaw didn't detract from the experience. Highly recommended!

The hotel boasts an excellent location. Upon exiting Xinbeitou MRT station, it's immediately visible across the road to your left. The service was also top-notch. During check-in, I was offered a unique tea, and the process was completed swiftly. A staff member assisted me with my luggage to the room, explaining the hotel's facilities and complimentary activities along the way. During my stay, activities included an escape room, a 'night witch' tour, and a yoga class. The staff also informed me about the breakfast restaurant's location, explaining that some items are a one-time serve, while others are all-you-can-eat. They even recommended the ********* beef noodles. Once in the room, they thoroughly explained its features and offered helpful tips. The hotel's proximity to the library, Beitou Geothermal Valley, and the Hot Spring Museum makes it incredibly convenient. Highly recommended!

The service, food, hot spring tub were excellent and the staff was very attentive. The only thing I wish could have been better is the outlets to plug my phone into. We couldn’t find one in the bedroom/sleep quarters (Japanese tatami). So make sure to bring a portable charger if you don’t want to be away from your phone. Another advice would be more of a treat if they provided a face mask and sleep wear. The reason I’d suggest this is because another competitor hotel of theirs provided very considerate toiletries for the ladies and I think that was a HUGE plus for me considering we spent a lot of money for one night. Anyways, overall villa 32 is great if you just want to spend a few hours to relax.

1. Misleading Entrance Signage Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable. 2. No Staff Assistance or Clear Signage at the New Entrance When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside? 3. Poorly Trained and Unprofessional Front Desk Behavior After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues. As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight. We hope that management will seriously review this incident, especially the issues of: - Inadequate and misleading signage at the entrance - Lack of staff presence and assistance upon guest arrival - Poor front desk awareness and unprofessional behavior We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future. Thank you for your attention.

The room was good and spotlessly clean. The complimentary welcome fruit and snacks were a really nice touch! The lady at the morning front desk provided exceptional service; she was incredibly friendly and helpful – a huge bonus! Breakfast was incredibly lavish and a definite highlight. What truly impressed me was how spotlessly clean the restaurant's toaster and all the utensils were – another big plus! Our dining experience was thoroughly enjoyable. Since it was a weekday, the soundproofing seemed quite effective; we didn't experience any noise issues at all. We would definitely stay here again!

It was really nice having a private hot spring in the room, and the quality of the spring water was excellent. The surrounding environment was also lovely. Today's temperature was around 20 degrees Celsius, so soaking in the hot spring warmed me up perfectly, making for a very comfortable stay. I was surprised by how many rooms there were in the three-story building. I thought it might get crowded with only one elevator, but there was no significant congestion during breakfast or check-out times. Downstairs, there's a Carrefour, a French supermarket chain, where you can find pretty much anything you need. They even sold fresh ********* beer with a surprisingly short 18-day shelf life. Next to it, there's a Starbucks. There are also plenty of restaurants in the vicinity. I'd definitely like to come back again.

I loved the outdoor hot spring pools, there are several ones of different temperatures and features. Staying in the hotel allows you to use the outdoor pools for free. It was relaxing to soak in the hot spring pools while enjoying the fresh outdoor air. Inside the hotel room also has hot spring tubs. The room was a bit dated, but clean and tidy overall. Breakfast was quite good too.

Check-in time is 8:00 PM, but luckily the staff let us check in at 6:00 PM. The room had a strong musty smell. There was a dehumidifier, but it wasn't very effective. There were no windows facing outside, which felt a bit unsafe. The hot spring was good, and the location was excellent, just a short walk from the MRT station, which was very convenient. Breakfast was also good. The bed was too soft and uncomfortable to sleep on. The staff provided good service overall.

The location is super convenient, just a 10-minute walk from the MRT station. The room has its own private hot spring, and the view is a natural park scene, which is really comfortable. My only complaint is that the hot spring tub is quite high and there's no stool provided to help get in and out, which made it difficult every time.