Holiday Apartments in Batam

Room location is great with many eateries n near to market. However service from housekeeper was no good. No housekeeping as stated in booking daily housekeeping available until we complained. No water bottle replenished. Basin is dirty n choked. Shower head is too high n couldn't be adjusted. Given another pillow was dirty with stain without cover..Wonder how to sleep on it. Spouse's leg was cut by sharo edge of bed. Pot was rusty how to use. Tissue paper was changed to small sheets from big sheets..not professional at all. Though we complained however glad owner or manager took efforts to rectify but still no water bottles replenished. Should give us regardless if we bought. Room with good view but appreciate better provision n housekeeping since we stay for 3 days.

Good service and location, but room condition and pre-booking transparency need improvement We booked two different room types: a one-bedroom unit with living room and a Studio. First, the positives. The service team was responsive and helpful through WhatsApp. The standard check-in was 3:00 PM, but when we asked at around 1:30 PM whether early check-in was possible, they managed to let us check in at approximately 1:45 PM. We genuinely appreciated this. The location was good and the property itself has good potential. Unfortunately, the condition of the units did not quite match what we expected for the price paid. The one-bedroom + living room unit had an unpleasant smell, visible pre-existing damage to the decorative wall below the TV and other wall maintenance issues. The bedroom door also felt unusually thin and lightweight, affecting the sense of privacy and sound insulation. The Studio unit had no usable curtain covering the large glass window/balcony door beside the bed, affecting privacy and rest. We later found what appeared to be the curtain stored in a drawer, but the required holding bar was missing so we could not reinstall it. We also found broken plastic components stored in a kitchen cupboard. More importantly, the entrance-door strike plate was loose and the surrounding frame showed cracking. We sometimes had to manually press the strike plate into position in order to properly close and lock the door. These appeared to be pre-existing maintenance issues. Another surprise was that detailed House Rules were only provided through WhatsApp on the day of check-in. These included no daily housekeeping, no replacement of towels/linen/amenities during the stay, and a requirement for guests to dispose of their own rubbish before checkout. We understand that an apartment/residence operates differently from a full-service hotel, and we do not expect 5-star hotel service. However, important service conditions should be clearly disclosed before booking and payment so travellers can make an informed choice. Likewise, an apartment does not need to be perfect. Cosmetic wear can be acceptable. But known defects or missed maintenance should ideally be addressed before check-in or communicated to the guest beforehand, particularly when they affect privacy, security or normal use of the room. As travellers, we also do not expect to become room inspectors immediately after arrival, photographing every existing scratch, damaged wall or fitting simply to establish that we did not cause it. For the price paid, the condition unfortunately felt below some less expensive inns/hotels we have previously stayed in. This is not a bad property. The location is good, the service team was responsive, and with better maintenance and pre-arrival quality control it could be a very nice place to stay. Our main disappointment was the loss of informed choice. Had we known the actual condition and service arrangements beforehand, we could have accepted them, requested another available unit, or chosen different accommodation before arriving. Overall: good service, good location and good potential, but room maintenance, quality control and transparency before booking need improvement.

Small living room. The heater not hot but we are ok with cool water to bathe. We enjoy our night watch Netflix. The apartment has a mall but only 1 cafe and few shops. The area outside has only 1 hotpot available and a cafe. We walk out to the morning bakery about 7min away took a grab back apartment at around 20000 rupiah. We also took a grab car to maha temple for 4of us at idr22000. I can see the mosque that is at the batam center. Better prepare own hair shampoo and conditioner. 2queen and 1 mattress on floor available. Morning can hear the prayers. We also order grab food as we are jus lazy to go out at night. The place is really near city center by grab. Room is clean. No toilet roll and no guardian in mall. High floor with Seaview.

Pros: The room decoration is good; the wifi speed is good; the air-conditioning refrigerator is good; the TV can watch YouTube; check-in half an hour in advance; the staff is very enthusiastic when introducing the situation; the cooking utensils are good; you can buy things in the supermarket do. Cons: The water heater is not easy to use, at most it only produces warm water; there are many ants in the room, especially the toilets; the hotel is in a bad location, and you have to take a taxi everywhere; there are only two small shops nearby for food, and the clerk does not speak English. Translate through other customers or look at the calculator with gestures.

Overall,I had a pleasant stay at the apartment. The room was quite spacious,clean and comfortable providing everything I needed to unwind after a long day. The atmosphere was relaxing and it felt like good value for the quality provided. I really enjoyed the night with my partner. It left us with sweet memories. Amenities and facilities are all accessible with the apartment itself.

Overall staycation was good. Few comments for the management: 1. Basin sink bit smelly. Need to improve 2. Require deposit for staycation. Pls improve deposit option via card credits / bank in transfer as alternative for customer to pay. Because foreigners need cash for shopping in your country. If management only accept cash, you actually reduce Indonesia economy. Because each cash value for shopping instead keep for deposit. Othrs i guest okay & good to go.

The environment here is great, and there are plenty of amenities nearby, including lots of delicious food. I'll definitely stay here again next time I visit. Highly recommend it to everyone!

Clean and good ambience. Easy to check in and check out. Convenience to shop and eat. All in one roof. The city view was amazing🔥🔥🔥

Good service and location, but room condition and pre-booking transparency need improvement We booked two different room types: a one-bedroom unit with living room and a Studio. First, the positives. The service team was responsive and helpful through WhatsApp. The standard check-in was 3:00 PM, but when we asked at around 1:30 PM whether early check-in was possible, they managed to let us check in at approximately 1:45 PM. We genuinely appreciated this. The location was good and the property itself has good potential. Unfortunately, the condition of the units did not quite match what we expected for the price paid. The one-bedroom + living room unit had an unpleasant smell, visible pre-existing damage to the decorative wall below the TV and other wall maintenance issues. The bedroom door also felt unusually thin and lightweight, affecting the sense of privacy and sound insulation. The Studio unit had no usable curtain covering the large glass window/balcony door beside the bed, affecting privacy and rest. We later found what appeared to be the curtain stored in a drawer, but the required holding bar was missing so we could not reinstall it. We also found broken plastic components stored in a kitchen cupboard. More importantly, the entrance-door strike plate was loose and the surrounding frame showed cracking. We sometimes had to manually press the strike plate into position in order to properly close and lock the door. These appeared to be pre-existing maintenance issues. Another surprise was that detailed House Rules were only provided through WhatsApp on the day of check-in. These included no daily housekeeping, no replacement of towels/linen/amenities during the stay, and a requirement for guests to dispose of their own rubbish before checkout. We understand that an apartment/residence operates differently from a full-service hotel, and we do not expect 5-star hotel service. However, important service conditions should be clearly disclosed before booking and payment so travellers can make an informed choice. Likewise, an apartment does not need to be perfect. Cosmetic wear can be acceptable. But known defects or missed maintenance should ideally be addressed before check-in or communicated to the guest beforehand, particularly when they affect privacy, security or normal use of the room. As travellers, we also do not expect to become room inspectors immediately after arrival, photographing every existing scratch, damaged wall or fitting simply to establish that we did not cause it. For the price paid, the condition unfortunately felt below some less expensive inns/hotels we have previously stayed in. This is not a bad property. The location is good, the service team was responsive, and with better maintenance and pre-arrival quality control it could be a very nice place to stay. Our main disappointment was the loss of informed choice. Had we known the actual condition and service arrangements beforehand, we could have accepted them, requested another available unit, or chosen different accommodation before arriving. Overall: good service, good location and good potential, but room maintenance, quality control and transparency before booking need improvement.