GGuest UserThe hotel's location is absolutely fantastic! It's right opposite the Vietnamese Embassy, and the Arc de Triomphe is just a two to three-hundred-meter walk away. In China, this location would be comparable to the Beijing Hotel on Chang'an Avenue.
The hotel restaurant staff, including the bar service, were all exceptionally good and made us feel very comfortable.
The room was also very comfortable, beautiful, and fully equipped with all the amenities. There was even a free mini-bar with complimentary coffee, tea, beer, and other beverages.
Now for the complaints!
Our checkout day was Laos's National Day, and the area in front of the hotel was scheduled to be closed off. This crucial information was not provided by the front desk during check-in! We only found out about it when we saw a notice letter placed on the desk in our room after we had already settled in.
Upon learning this, we specifically went to the front desk to inquire if we would be able to get a taxi to the airport on National Day despite the road closures. Different shifts of front desk staff all responded vaguely, saying they weren't sure. They had known about the road closure in advance, so why didn't they inform us before we checked in, allowing us to make alternative arrangements? This goes against their self-proclaimed five-star hotel service.
Furthermore, during checkout, the front desk cashier didn't know how to use the card machine. After struggling for a long time, it was only when we prompted them to ask a colleague for help that the issue was resolved. Even more incredibly, they included a bill for charges that were not ours!
Third, on the morning of December 1st, we inquired at the front desk if we could exchange some small change for US dollars. A lady with glasses at the front desk coldly stated that they didn't have US dollars. I then asked, ”Then why did you collect a $300 USD deposit from us upon check-in?” However, that same afternoon, another staff member at the front desk readily exchanged the small change for us. Why the discrepancy? Was it intentional or just negligent?
In summary, the front desk staff at this hotel conveyed an inexplicable sense of superiority, yet their capabilities were limited, and they shirked responsibility.
Finally, there aren't many shopping or entertainment venues near the hotel. Its city-center location, high level of comfort inside the rooms, and excellent rooftop bar are definite advantages. This is just for everyone's reference.
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