Name: Urba S Hotel (Yili Xinyuan Kaiyuan Food Plaza Branch)
Address: Xinyuan, China
Rating: 9.5

China

Xiamen

Kashgar City

Xinyuan

Fuzhou

Longyan

Hangzhou

The room was spotless and all the facilities were brand new. The front desk staff were all very friendly and helpful. They even offer a laundry service and can arrange a taxi to the airport in the morning. Overall, my stay was very relaxed and convenient. I'd definitely stay here again.

The room was nice and spacious, and very clean. It's close to the high-speed train station, and they even have a robot deliver food! It's also conveniently located near IFC and a shopping mall. The staff were friendly and helpful. I'd definitely stay here again.

The hotel kindly upgraded us to a deluxe family room, which was incredibly spacious. The facilities were all brand new. There are plenty of restaurants nearby and a supermarket downstairs. It's conveniently located close to all the attractions, offering excellent value for money. Definitely worth it! We'll certainly choose this hotel again next time. The front desk service was also fantastic, and they replied very quickly to WeChat messages. Overall, thoughtful and attentive service.

This stay was absolutely perfect! The hotel's location is superb, convenient for travel, and surrounded by all the amenities. Upon check-in, the front desk staff were warm and professional, quickly processing our paperwork and even offering a welcome drink. The room was spacious and bright, with a simple yet elegant decor, showing attention to detail. The bedding was soft and comfortable, ensuring a good night's sleep. The bathroom was clean and tidy, and the toiletries were of high quality. The breakfast was varied, combining Chinese and Western options, with fresh ingredients and delicious taste. What impressed me most was the hotel's service; no matter what problems we encountered, the staff responded promptly and provided solutions. Upon check-out, the staff even inquired about our stay and presented us with a small gift. This stay gave me a completely new perspective on hotels, and I highly recommend it!

The hotel offers a great airport pick-up and drop-off service; it seemed like the manager drove and was very polite. I really liked the room layout, especially the separate wet and dry areas, and the electric sofa was super comfortable. The hotel's location is a major drawback though. It's right at the entrance of an elevated highway, so the car noise is incredibly loud, much worse than airplane noise. There's absolutely nothing around the hotel itself. All the commercial areas are directly across the street, but you have to walk over a 200-meter pedestrian overpass and then another 200 meters back to get into the street. We had to check out the next day because it was just too inconvenient. The price is similar to chain hotels nearby, which honestly makes it not worth it.

The location is super convenient, really close to the attractions. The staff were all very friendly and helpful. They even have a robot that delivers things to your room, which is pretty cool! The cleanliness was good, and breakfast was provided. The shower had great water pressure and drained perfectly. Soundproofing was decent too. They even offer complimentary iced lemon water, and the price was excellent for what you get.

The hotel's location is excellent, making it convenient to get around. Plus, they offer free parking, so no worries about finding a spot. The hotel environment is also very good and clean. Both the front desk staff and the housekeeping attendants are polite and enthusiastic. The rooms are spacious and well-equipped, and the service is outstanding! Highly recommended.

Right from the moment we arrived at the hotel entrance, the security guard was incredibly welcoming and proactive. Seeing our heavy luggage, he immediately came over to help us, offering thoughtful directions and patiently assisting us throughout. We didn't have to lift a finger, which was really heartwarming.

During check-in, the front desk lady was gentle, gracious, and had a lovely smile. The process was efficient and smooth, and she meticulously explained all the check-in details. She patiently answered all our questions, providing professional and attentive service that made us feel comfortable and relaxed the moment we stepped in.

But the biggest surprise was the housekeeping service! The cleaning staff kept our room spotless and even thoughtfully folded our clothes that we had left casually, paying incredible attention to detail. You could really feel the dedication of the staff in every aspect.

From the security and front desk to housekeeping, every single staff member demonstrated genuine kindness through their actions. These small gestures show true warmth and sincerity. It’s rare to find a hotel that integrates such meticulous service and genuine kindness into its daily operations! My stay was perfect, and I'll definitely choose this hotel again next time. Highly recommended!

The hotel lobby is large and there are flowers, equipped with intelligent robots. The front desk service was very good and gave us a free upgrade to the room type! The rooms are very clean and tidy, all intelligently controlled, the room attendants are very enthusiastic and take the initiative to send us a few more bottles of water, the restaurant is also very large, the breakfast is very fresh.

This was my second time bringing my family to Kashgar. When choosing a hotel, I was drawn in by the ethnic-themed photos of this local hotel and promptly booked three nights. Overall, I could tell the owners wanted to make the hotel a success and had indeed put in a lot of effort. The hotel was relatively new, and the surrounding parking, night market, and shopping were very convenient, which was a big plus. However, as a family traveler, I'd like to offer a few specific suggestions for improvement:

First, regarding daily cleaning. When we arrived, the room had just been cleaned, and the floor had just been mopped, but upon entering, there was a strong odor from the mop. It was clear the mop hadn't been thoroughly cleaned, causing the smell to linger. I had to open the windows for a long time to ventilate before the smell gradually dissipated. These kinds of details could be easily improved by simply raising the standards for hygiene and cleaning, such as standardizing the mop washing process and ensuring cleaning tools are thoroughly cleaned, thus providing a more comfortable stay for guests.

Second, the laundry room. While having a laundry room is a thoughtful design, the lack of laundry detergent was puzzling. The front desk explained that a previous incident of laundry detergent causing color bleeding on guests' clothes led them to ask guests to bring their own, thus avoiding responsibility. But who brings laundry detergent when staying at a hotel? Buying a whole bag just for a few nights isn't practical either. The solution is simple: choose a reliable, colorfast laundry detergent. This maintains service integrity while avoiding guest inconvenience. Also, the dryer is currently broken and hopefully can be repaired soon.

There are also bathroom details. The sink is too small, easily splashing water; there's no place to hang towels, which is inconvenient. The shower door has a gap at the bottom, so water easily overflows if the showerhead isn't facing the right direction.

Furthermore, there are room amenities. The toilet paper is of poor quality, and the slippers are thin. These can be improved with minimal cost. The automatic toilet, which sprays water automatically as soon as you sit down, is unnecessary; it's easy to splash water. It would be better to invest in improving the quality of basic amenities, which would be much more practical.

These details are actually easy to fix with a little investment and attention. I suggest hotel managers consider staying at established chain hotels like Atour to observe their attention to detail, such as the organization of bathroom facilities, the selection of toiletries, and the maintenance of amenities. This could offer valuable insights and help them truly consider the needs of their guests.

Finally, I'd like to discuss the hotel's name. Because it's near the Tomb of Xiangfei, it's called ”Meeting Xiangfei,” but with the beauty gone, the word ”meeting” feels somewhat awkward. Changing it to ”Remembering Xiangfei” would retain the connection to Xiangfei's culture while adding a sense of remembrance and respect for the historical figure. It would also sound more elegant and sophisticated, significantly enhancing the overall impression.

As a seasoned professional in the high-end consulting industry, I'm offering these suggestions free of charge. I sincerely hope this promising local hotel continues to improve, and I look forward to seeing its progress on my next visit to Kashgar.

I chose this hotel for this trip. The overall experience exceeded expectations and I was very satisfied. The location is excellent, the travel is convenient, the surrounding facilities are complete, it is very convenient for eating, shopping or traveling. The hotel environment is clean and tidy, the public areas are spacious and bright, and the decoration is simple and atmospheric, giving people a very comfortable feeling.

The room has plenty of space, good lighting and ventilation, the bedding is soft and clean, and the sleep is particularly stable. The bathroom is separated from wet and dry, the toiletries are complete, the hot water is stable, and the water pressure is sufficient. The facilities in the room are well maintained, air conditioning, lighting, and network are normal and easy to use, sound insulation is also good, very quiet at night, does not affect the rest at all.

The front desk staff was warm and polite, the check-in and check-out speed was fast, the efficiency was high, and the questions were answered patiently. The cleaning service is in place, the room is cleaned meticulously and the details are handled very carefully.

The overall price is very high, whether it is business travel or tourist accommodation is very suitable. Service, health, environment, location can not pick anything wrong, the stay experience is very comfortable, next time you come here, you will give priority to this hotel, I really recommend it to everyone!

I am very honored to choose the Bernas Hotel as a choice for this trip. The whole experience is perfect!

The hotel is strategically located and conveniently located close to the main attractions and business districts. As soon as we entered the lobby, the warm and professional service of the front desk staff left a deep impression on us and checked in quickly and efficiently.

The room was spacious and bright and cleaned spotlessly. The bedding was soft and comfortable, making us sleep well all night. The bathroom facilities are modern and tidy, and the design of dry and wet separation is very intimate. The breakfast is rich in variety, combining Chinese and Western styles, delicious taste, providing a full day of energy.

The most commendable thing is the meticulous service of the staff, always smiling and responsive. This stay experience far exceeded expectations, the price is very high, it is highly recommended to all passengers, I will definitely choose here again next time!

Had a great stay! The hotel facilities are comprehensive and well-maintained. The room was clean and tidy, with soft and comfortable bedding, and excellent soundproofing. The bathroom had a wet/dry separation, and the hot water was plentiful and consistent. The air conditioning temperature control was precise, and the internet was fast and reliable. The overall ambiance was cozy and elegant, making for a superb living experience. It's also conveniently located and offers great value for money. Highly recommend!

Ambience: The decor is attractive, the room is well-lit, and the curtains provide effective blackout protection.
Cleanliness: Cleanliness is excellent, and the toilets are disinfected upon check-in, making for peace of mind.
Service: The front desk lady provided instructions by phone, check-in was efficient, and a souvenir was provided upon check-out.
Facilities: The laundry room is available, and the self-service laundry service is very convenient, making it a great choice for a business trip with multiple days' stay.

This garden-style hotel has a great experience, the overall environment is quiet and elegant, the trees are shaded, the air is fresh and natural, and it feels refreshing as soon as you come in, and it is very comfortable to stay away from the hustle and bustle. The location is excellent, the travel is convenient, and the surrounding facilities are also very complete. The reception was warm and courteous, the check-in was efficient and fast, the staff service was intimate and meticulous, and the needs could be responded in time. The room was clean and tidy, the layout was warm, the sound insulation effect was good, and the sleep was very stable. Whether it is a leisure holiday or a travel stay, the overall atmosphere is quiet and comfortable, the price is very high, it is highly recommended, and I will choose here next time.

The room is very spacious, bright and clean
Facilities: very new
Hygiene: clean and refreshing
good environment
Service: The boss and his family are very nice. As soon as we entered the door, the boss saw that our license plate was from Anhui, and he told us that their hometown is also from Anhui! The boss and his family are very enthusiastic. The boys and girls at the front desk are very enthusiastic and will take the initiative to help guests with their luggage. This time I met Mingdu Hotel in Nalati. I was very lucky. I also read other people’s reviews on Ctrip. Very good, then I chose it, and I was really not disappointed

The overall high-end atmosphere of this hotel is high-end, the lobby is spacious and bright, and the environment is particularly comfortable. The front desk staff was warm and meticulous and caring. The room was cleaned and the internal space was spacious and not depressing. Parking is particularly convenient, and travel around, eating and shopping are very convenient. The hotel's breakfast is rich in variety and tastes good. The overall stay experience is particularly satisfactory and worth recommending!

Urba

Columbus

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