Cairns Hotels with Breakfast

Although the hotel has been open for a while, the rooms are well-maintained and don't look old or dated. It's only about a 5-minute walk to the Reef Fleet Terminal, which is really convenient for taking a cruise to the Great Barrier Reef – you can even sleep in a bit longer in the morning! Since breakfast wasn't included with the room, we added it for two days when we checked in. It was around $40-something per person. I have to say, the breakfast was pretty mediocre, both in terms of variety and taste. Even the tables and chairs weren't as well-kept as the rooms; the chair I sat on was wobbly. Overall, the hotel is pretty good. The location is convenient, and the rooms are comfortable. There's a decent Italian restaurant on the way to the terminal too.

I chose the Pullman Hotel for my Cairns trip this time, and overall, my stay was quite pleasant. The hotel's location is very convenient, close to the pier and major attractions in the city, making dining and shopping incredibly easy. The tropical garden design gives it a real vacation vibe, and the pool area is lovely; lounging by the water during the day, enjoying the breeze, was incredibly relaxing. The room was spacious, bright, and well-designed, making for a comfortable stay. However, minor hiccups are sometimes unavoidable during travel. We encountered a small issue during our stay: an item went missing from our room after housekeeping. I was indeed a bit anxious at the time, as losing something while traveling can definitely dampen one's mood. Thankfully, Manager Lin from the hotel was very attentive upon hearing about the situation. She followed up promptly and efficiently, handling the matter with sincerity, and the issue was quickly resolved. This kind of timely and thoughtful service made us feel very reassured and highlighted the hotel's commitment to guest experience. Overall, the Pullman's environment, facilities, and service are all top-notch. Although there was a minor setback, it was handled expertly, which in a way made the experience feel more humane and personal. Cairns is already a relaxing place, and staying here made the entire journey even more perfect. I would definitely choose to stay here again on my next visit to Cairns.

The rooms were clean, but very small with low ceilings. Upon arrival, there was only one small carton of milk in the fridge, perhaps because the room was prepared earlier, for which I'm very grateful to the front desk staff. A big plus is the hotel pool, which has a sandy entrance on one side. However, the pool is shallow, so adults need to be careful not to scrape their feet on the rough bottom. Late check-out is available for an extra fee, which is very convenient if you're traveling with children and have a late flight. The airport is just 10 minutes away. Cairns Aquarium is nearby, and there's a large shopping center three blocks away. The promenade is two blocks away. Overall, it's good value for money, but don't expect perfect cleanliness or service.

Great location, just across the road from the beachfront promenade. I really loved the modern, minimalist style of the hotel. However, room cleaning needs improvement. The Asian woman at the front desk was very cold and gave me a low-floor room, claiming all rooms were full. Later, I realized that Asian guests were generally assigned to lower floors. 😤

I accidentally booked this hotel and found out it was non-cancellable when I tried to cancel, so I had no choice but to stay. Overall, it was okay; the room was a bit small but quite tidy and clean. The front desk staff were very friendly. The restaurant was under renovation during our stay, so we were given vouchers to have breakfast at the hotel across the street. Clearly, for an extra AUD$80 a day, we could have stayed somewhere much better. The hotel hallways had no air conditioning and were very stuffy and hot. However, there was a free coffee machine downstairs with complimentary coffee. The swimming pool looked dirty though, and no one was using it. The location is a bit far from the Reef Terminal, about a 17-minute walk.

The room facilities are probably on par with a 3-star hotel in China. It's a bit closer to the airport, and a taxi ride there costs around $22. We stayed here for one night and didn't use the hotel pool. There was a singer performing in the bar that evening, and it was really nice to grab a beer and listen to the music. One of the elevators made a surprisingly loud noise when it opened, which was a bit startling.

Old rundown property. We stayed in a suite that was falling apart. Cabinet door to mini fridge was stuck and needed a lot of effort to open/close. Shower taps were faulty and could not shut the water completely. Water was dripping from shower head throughout the day/night. Housekeeper was not attentive to details. Did not replenish items at the vanity counter in the bathroom after being used. Like facial cotton pads and cotton buds. Floor neither swept nor vacuumed throughout our stay. Curtains in the room was torn on one side. Curtains seemed to be too short and had big gaps in between. We chose a non-smoking room. Other guest were allowed to smoke from their balcony? Couldn’t enjoy the cool air outside at our balcony due to constant inhalation of 2nd-hand smoke. What a shame as the room actually had a wonderful view of the marina. Annoying. Breakfast at the restaurant and VIP lounge were repetitive and we had the same items over our 7-day. Plus point is the location of the hotel. Overall, dated hotel that really needs to be upgraded.

I expected much better from a hotel carrying the Ramada name. We arrived just after midnight, exactly as we had advised the hotel in advance. To our surprise, the entrance gates were locked. There was a phone number on the gate to call for assistance, but despite repeated calls, nobody answered. We could see reception from outside, and could clearly hear the phone ringing, but there was no one there to help. After standing on the roadside for around 15 minutes with two tired children in the middle of the night, I ended up climbing over the locked fence just to unlock the gate from the inside so my family could enter. Once inside, we rang the reception bell several times before anyone appeared. Around 20 minutes later, the receptionist (a gentleman with long hair) eventually arrived. Rather than apologising for leaving a family locked outside at midnight, he simply said he had been ”dealing with something”, that there were ”100 guests and just him”, and told us, ”you need patience.” Those are his exact words. I appreciate that staff can be busy, but this was a complete failure of customer service. An apology would have gone a long way. Instead, we were met with rudeness and a dismissive attitude. It was one of the worst customer service experiences I have encountered. The hotel itself was also disappointing. The photos on the website appear to be either very old or heavily enhanced. The grounds look nothing like the promotional images—there are no palm trees as shown, and the swimming pool sits right beside the car park, giving it a very different feel from what is advertised. The one major positive is the location. It's within easy walking distance of the city centre, which was extremely convenient. Unfortunately, because of the poor customer service on arrival and the misleading impression created by the website photos, I would not choose to stay here again

We enjoyed our stay here very much. Next time though I would ask for pool side as I think it would have been quieter than the street side with the mountain view. Very good breakfast both at the hotel and the one that was provided down the street at the cafe. It was a bit rushed at the café if you have an early morning departure for an activity. We had to take it to go a couple times. The room was spacious and we could get clean towels each day or as needed as there was no housekeeping for our 5 day stay. Pool was nice and hardly anyone using it when we were there. We definitely recommend this hotel. Good price too for our stay with the breakfast!

The room facilities are relatively old and the lights are dim. Slippers and toothbrushes are not provided. Shower gel and shampoo are of poor quality. The room was on the first floor and there was noise. It should be the sound of the air conditioner engine or other machinery. The breakfast is simple and does not provide the delicacies of various countries. It only has bread, fruits and some drinks. A separate deposit of 50 AUD is required upon check-in, or 100 AUD in cash.