Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Feb 26, 2026|Superior King With Day Bed
Mr-PGreat hotel ! I have Stated here many times over the years!
Furthermore the owners have made great improvement in the recent renovation. Good location but poor management (that’s why I have given it a low experience rating)
Hotel bar has been closed for a while but not advertised when booking! This is a ski resort and we traveled as a large group (4 rooms) with mixed age group inc teens and kids so a hotel bar is critical for us!
The fact that the main bar was closed and no apré ski drinks in the bar should have been advertised. Frankly I’m on holiday and without an operational / open bar I would have booked elsewhere!
I was only informed via email after the free cancellation period was up which meant I loose money if I cancel and more so will be challenged to find elsewhere!
I only found out after a email from hotel a few weeks before checking! When I challenged management via email, I was informed the bar area was moved to the restaurant, I said this is not acceptable and bar closure should have been advertised on booking … was told the above, and a sorry and subsequently ignored thereafter !
Not ideal as the restaurant is not a bar - more so it was pretty weird having drinks upstairs and more so when a few folk start to come up for dinner or the restaurant starts to set up for dinner buffet.
Management did offer some of my party a credit, but not me and just ignored my concern.Shame really!
I don’t want to take the good positive vide away from the hotel so would like to big up
1) reception staff- always great with a smile
2) house keeping - great job
3) restaurant staff - friendly and smiley (even though difficult trying to manage a so called bar and restaurant) in the same place
4) amazing refurbed pool
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Price per night from:MYR 1,753
Posted on May 7, 2026
Guest UserThe hotel facilities are quite new, the environment is beautiful, and getting around is very convenient. The town's bus stop is right in front of the hotel, and you can ride the town's public transportation for free. The restaurant on the first floor of the hotel is highly recommended – it's fantastic! However, the hotel does not provide slippers, toothbrushes, or other toiletries, so you'll need to bring your own or buy them at the town's supermarket.
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Price per night from:MYR 2,465
Posted on Mar 22, 2026|Two Queen Room
H T (Jakarta)On March 19th 2026 at noon, I called the hotel and spoke with a lady who seemed to be the manager.
I told her that I couldn’t drive to Banff from Kamloops because of the road closure on Trans-Canada Highway 1 and Highway 93 due to the bad weather—heavy snow, a force majeure situation, Mother Nature herself!
That lady didn’t want to cancel my reservation and give me a full refund. I asked her which road I should take, but she couldn’t answer.
I had to take alternate roads to Jasper, Hinton, Evansvurg, Drayton Valley, Rocky Mountain House, Sundre, Cochrane, and finally arrived at the hotel around 2 a.m.
That lady really should have not been working at the hotel.
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Price per night from:MYR 1,436
Posted on Jun 24, 2026
Guest UserThe location is accessible the room and facilities were clean and enjoyed our stay because of good service.
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Price per night from:MYR 1,580
Posted on Jan 9, 2026|King Room With Balcony And Mountain View
Guest UserThe room was excellent. It had all the amenities and was quiet and peaceful. The breakfast was amazing and the service was top-notch.
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Price per night from:MYR 2,667
Posted on Mar 1, 2026|Superior Suite, 2 Queen Beds
NiubotesimaxinThe hot spring was fantastic, and the room was very clean. The hotel itself is new, and I hope the prices remain stable, as it feels like they're slowly increasing. Breakfast was just average; you need to book it in advance during peak season and on weekends.
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Price per night from:MYR 2,458
Posted on Apr 30, 2026
Amanda chou0906
The room was very clean and wonderfully warm when I visited in winter, with the heating on 24/7. It's right in the heart of Banff town center, making shopping and dining incredibly convenient. There's a parking lot next door, which is also where some airport shuttle pick-up/drop-off points are located. I was dropped off right at the hotel parking lot by my airport shuttle and picked up from the same spot for my return flight, which was super convenient.
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Price per night from:MYR 1,550
Posted on Jan 30, 2025
小毛廬
The counter staff is friendly and the feeling is very comfortable.
There are few breakfast options, but a simple gym is good.
There is a refrigerator, microwave and bathtub, which is great.
There are also many seats in the lounge on the first floor.
Open-air bathing is really recommended, and it is very clean! !
I think the CP value is very high, and there is a free parking space! !
It is very convenient to drive to Banff. It is a little distance from the town, about 15 minutes walk.
But overall it is still highly recommended.
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Price per night from:MYR 1,554
Posted on May 25, 2026
Guest UserThe RCL was a complete surprise to me the junior suite was recently updated and was amazing, so much space with a great fireplace, large comfortable bed, attractive furnishings, coffee, fridge, ironing board, lovely robes and a swimming pool and steam room with little gym plus free apples and flavoured water in reception, would definitely stay again. Plus the only downside was the underground parking which costs $20 per night
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Price per night from:MYR 2,041
Posted on Jun 16, 2026
Traveller WinThe hotel feels a bit dated, but the room was spacious, neat, and tidy. The towels weren't sparkling white but were acceptable. My favorite part was the bathroom amenities—the shampoo, conditioner, body wash, and lotion were amazing! The only downside was the pool hours (9 AM - 9 PM); we got back past 10 PM and couldn't use it. It would be perfect if they could extend the pool hours.
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Price per night from:MYR 1,383