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9.3/10
Great
GGusNSVery clean hotel, probably recently renovated because the hallways had that new car smell.
Clara at front desk was very friendly and helpful.
Location is also great within Banff.
My only complaint is related to the temperature controls in the room. I like a cool room, and whatever I did, I could not get the temperature to drop. Even set at the lowest, with fan at maximum, the temperature stayed above 20c.
XXiangxishidahaiI've been to Banff many times before, but always stayed at the Fairmont Banff Springs Hotel. This time, my family and I decided to revisit on a whim. Since the Fairmont was fully booked every day, we had to choose another hotel. I saw the Moose Hotel on Ctrip, with its underground parking and rooftop hot springs, and immediately booked a two-night stay.
Upon arrival, we found the hotel to be right on the main street in the town center, which was super convenient for shopping. You can indeed drive directly into the underground parking garage and take the elevator straight up to all floors. After dinner, we enjoyed a free hydromassage in the rooftop hot springs and massage pool, washing away the fatigue from several days of driving. The hotel also provides three days of free bus passes for guests to visit nearby attractions.
Our room was well-equipped. There was a kettle provided, and the water pressure for the shower was excellent, making for a very refreshing experience.
3321_TiffanyGreat location, just a 3-5 minute walk to the Goose, Bird and Lemon store. However, I don't feel Banff is very safe these days. Be careful of thieves – I was followed by a group of strange kids all the way to the hotel entrance.
GGuest UserThere weren't many places that could accommodate five people. This place has a private villa that can accommodate up to six. We were traveling by car anyway, so it was about a three-minute drive from downtown Banff, but it was fine. It was nice to come back in the evening and soak in the hot tub. The view from each window was also wonderful.
GGuest UserI was a little worried because it was a motel, but it was very clean and comfortable.
The room was warm and suited Banff, and the bathroom was clean. I usually bring my own shampoo, but I tried this one, which seems to be a Rocky Mountain brand, and was surprised how well it worked on my hair!
There were plenty of cups, but no cutlery, so people who eat in their rooms will need to bring their own.
GGuest UserThe staff were friendly and helpful, and found a snow brush for us when we realized we had left ours at home. The location is perfect, a straight 10 or so minute walk downtown so you avoid the hassles of trying to find parking downtown. If walking isn't an option for you ( physical limitations, lazy holiday...or hangover) there's a bus stop right outside. There's an attached restaurant if you just want to stay in once in. Our room was large and clean with microwave fridge and coffee. Was it brand new? No, (but neither am I) and at the price, absolutely fine!
李李家庭The location of the hotel is good with perfect access to the town. There is a supermarket named IGA which is about 8 mins walk. The cave pool is amazing which gives us a relaxing experience. The room is spacious with 2 levels. The upper level is bedroom while the lower level is dining room with a small kitchen. However, room service needs to be improved as there is no cleaning for one day during our stay. Facial tissue doesn't refill after using up.
JJoseph Eduard Larano IIIWe had an incredible stay at Tunnel Mountain Resort in Banff. From the moment we checked in, the staff were welcoming, friendly, and genuinely eager to make our experience memorable. The property itself feels tucked away in the trees, offering peace and quiet while still being just a few minutes from downtown Banff.
The room was spacious, clean, and cozy, with a rustic mountain vibe that fit perfectly with the surroundings. I especially loved the fireplace—it made evenings feel warm and relaxing after a day of exploring. The kitchenette was well-equipped, which was a nice bonus for preparing meals.
The views from the resort are stunning. Waking up to the fresh mountain air and seeing the Rockies right outside my window was unforgettable. On-site amenities like the hot tub and pool added to the experience, especially after long hikes.
What stood out most was the balance between comfort and nature. It felt like having a private cabin in the mountains but with all the convenience of a resort.
I’d highly recommend Tunnel Mountain Resort for couples, families, or anyone wanting a true Banff escape. It’s the perfect mix of relaxation, comfort, and breathtaking scenery—I’m already looking forward to coming back!
日日日旅行The big bed is enough for two people to sleep. If there is anything that needs the staff to bring it up, it is very fast and deal with things immediately. The location is at the end of Banff Avenue. It takes ten minutes to walk to the 8X bus stop (central area), which is convenient, but the price is much cheaper and it is highly recommended. The only thing is that there is no hot water, and there is no water to provide. You have to buy water yourself and go to the supermarket for ten minutes. There is a microwave oven and a hairdryer.
RrohitsharingThe room size was small and needed better planning on interior arrangements. Same goes for the bathroom. The room could have been better lit … dark gives gloomy impression and as if there’s something being hidden (like the floor carpet which we felt needed a better cleaning). The reception service is outstanding and people there are very helpful. They also have a fitness club and spa. The parking is in the basement and is easy. They also give complimentary bus tickets for those who want to explore places on bus. We didn’t need it as we had our own car.