Beautiful hotel. Great location. 5-10 min walk from everything. We needed to clean the tea/coffee amenities and wipe down the table ourselves but no big deal. We booked a superior 2 queen room - all these types of room are all on the first floor. You should make sure to request facing inside, not outside towards the street. No view but it's quiet. Others complain about noise/privacy if facing the street on the 1st floor. One pool was closed for renovation and blocking some of the view from the roof.
I recently traveled to Banff with six friends and stayed in a family room at the Moxy Hotel. Overall, it was a great experience! The room was spacious, with a youthful and vibrant design, perfect for friends or small groups. The atmosphere was great! 👍
However, one minor drawback was the lack of a door lock in the bathroom, which might be slightly inconvenient for larger groups. I hope the hotel can improve this in the future.
Overall, it was a pleasant stay and I would recommend it to anyone traveling with friends!
Hotel is a bit far from town but it provides free town shuttle.
We booked the balcony room hoping to get a better view. We have rooms with big trees in front. When asked if we can change rooms, he won’t change since it’s not booked direct.
The balcony room has little heat as the heater is smaller and the room is colder.
We did a little staycation in Banff from Calgary and overall had a great time.
The cave pool was a big hit, but just a heads up that it’s not really a “swimming pool.” It’s more like a large cave-style hot tub. It’s shallow, and the water is fairly hot, so the kids couldn’t really swim or put their faces under the water. The cave setup is very cool though, and the adults really enjoyed it for relaxing. The dry sauna was also great.
We stayed in a suite with two double beds, plus a living area with a sofa bed, a dining area, and a kitchenette. We were happy with the layout. The suite was clean, but it is definitely dated.
One downside was the TVs. I know you don’t go to Banff to sit and watch TV, but it would be nice if they updated to smart TVs. If you’re traveling with kids, I’d suggest bringing a Fire Stick or Chromecast. Even an HDMI cable to connect a laptop would work, but make sure you download movies ahead of time because the Wi-Fi in our area was pretty spotty and the kids kept losing connection.
The front desk staff were fantastic. Friendly, helpful, and efficient. They made parking easy, provided bus passes, and explained local info without us having to ask a bunch of questions.
We’d stay here again, and next time we’ll definitely bring something for the TV so we can do an easy movie night after a busy day.