Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Apr 11, 2026
Guest User
This hotel is definitely one for the bucket list! The service is excellent, and the food is delicious. They also offer a shuttle service to Karuizawa Station, with a polite driver and soft music playing in the car. My only minor complaint is that the hotel doesn't provide bicycle rentals, but you can easily find rental shops nearby.
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Price per night from:€306
Posted on Mar 10, 2020
mtQBringing the dog to stay together, very satisfied in all aspects. The hotel is about a 15-minute walk from Karuizawa Station, and there is a free shuttle service, which is very considerate. The hotel facilities are very clean. Although it is a pet hotel, the rooms and public areas do not have any unpleasant smell. Both indoor and outdoor are equipped with a dog run and a dog salon where you can take photos. It was fun to communicate and play with other dogs in the public area. During the stay, you can also soak in the hot springs, and adults can also relax and enjoy. In short, it was a very satisfying experience. Next time I go to Karuizawa, I still want to take the dog!
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Price per night from:€145
Posted on Jul 22, 2026|Twin Superior Room
Anonymous UserThank you very much!
The staff were incredibly kind and helpful, and we really appreciated being able to borrow dishes and cutlery, as well as getting complimentary bottled water!
The room was also very spacious and clean, which we were very happy with!
The location right in the shopping street was also great!
However, it was a shame that we couldn't open the curtains in our room even in the morning, as many people walk by and can easily see into the room from outside.
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Price per night from:€116
Posted on Dec 31, 2025
Xiongmao
This hotel is a quiet, tastefully decorated old villa. We stayed here and took the hotel's shuttle for skiing and shopping in the mornings. The arrangements were very well-organized. In the evenings, the hotel even gave marshmallows to the kids to roast over the fireplace. It's perfect for families.
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Price per night from:€112
Posted on Feb 25, 2026|Deluxe Twin Room with Bath
Guest UserThe rooms are incredibly spacious. The breakfast is abundant and aligns perfectly with Japanese nutritional standards. I highly recommend Usagi no Mori, a bunny-themed restaurant just a 5-minute walk away, next to a large supermarket. The hotel's location is also very convenient for visiting any attractions in Karuizawa.
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Price per night from:€77
Posted on Jun 25, 2026
Guest UserHighly recommended! The hotel offers a shuttle service, and the surrounding area is very pleasant. Both breakfast and dinner are exceptional and unique. I hope to have the chance to visit again in the future. The rooms are spacious and comfortable, all with wooden structures that give a very calming feel.
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Price per night from:€222
Posted on Jan 1, 2024|Japanese Western
Guest UserHotel Marroad is just a few minutes by the shuttle bus from the station , and it can also be reached on foot. We booked a room for 4 people and the room size is good at a very reasonable price (include breakfast). The fixtures are a bit old. However, the room and the amenities are very clean. We come to skiing and the hotel has a rental service (much cheaper than you rent at the ski field) which is very convenient. Also, they send us to ski field every day.
Staff can speak little English, but they are all very friendly and helpful. Breakfast is delicious, and it is a must try.
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Price per night from:€86
Posted on May 6, 2026
加納信子Everything was incredibly clean, the food was delicious, and all the necessary services were provided – I was completely satisfied! After enjoying scones and tea as a welcome treat, I rented an electric bicycle and explored Old Karuizawa. I drove from Tokyo to the hotel, but the roads were crowded everywhere because it was Golden Week, so being able to rent a bicycle there was a real lifesaver. Dinner was British-style cuisine, and the staff's service was wonderful; I had a fantastic time. Throughout my stay, from beginning to end, I received incredibly warm service that truly showed their hospitality. Considering it was the middle of Golden Week, and with this location and service, I was amazed at the price! This is a hotel I would definitely want to return to.
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Price per night from:€62
Posted on Jan 23, 2026
Giftintouch
Absolutely impressed! It truly lives up to its reputation as a resort town – peaceful, beautiful, and with amazing views. The rooms were incredibly clean, the service was excellent, and the onsen was a perfect 100. The classic-style rooms were clean and cozy, with high-quality furniture. I would definitely return if I have the chance. Parking is free for those with cars, and the hotel also offers a shuttle service for train travelers. The food is high-quality, and the restaurant, rooms, onsen, and views are simply stunning.
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Price per night from:€148
Posted on Nov 26, 2024|Deluxe Twin Room
Guest UserI initially planned to book a two-night stay but was hesitant due to mixed reviews about the hotel. Instead, I opted to book for one night to see if it met my expectations, intending to decide later whether to extend my stay.
After dinner at the hotel’s restaurant, I made up my mind and chose to extend for an additional night.
The reception staff spoke good English, making the check-in process smooth. The set dinner and breakfast were delicious, with the restaurant staff being polite and attentive. I must commend the chef for the effort in creating varied menus for both dinner and breakfast each day of our stay.
The onsen was quiet and peaceful during my visit around 5 PM.
The room was spacious, and the bed was comfortable; however, the lighting was too dim for my preference.
The only downside of my stay was the weak Wi-Fi signal, not just in the room but throughout most areas of the hotel.
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Price per night from:€46