Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Sep 13, 2026|Superior Deluxe Room
Bubblecat1232Room quite good after refurbished. The hotel has kindly given me 26th floor with nice golf view. The staffs at Ayu Awana was polite
& friendly. I wanted to try the Lodge but it was closed for private events. I went for a walk along the golf course. Had a good morning exercise & ordered hot mocha & cheesecake after the walk. Cheesecake taste need some improvement I guess, overall a good stay for me.
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Price per night from:IDR 907,684
Posted on Sep 9, 2026|Deluxe King Room
Anonymous User- The hotel smells really nice.
- The staff are excellent 👍🏻
- Free parking (just need to register your license plate number).
- Room is suitable for a small family (2 adults, 1 child).
- There's a hot shower.
- Lotion, toothbrush, toothpaste, shampoo, and soap are provided.
- There's a hairdryer, hangers, a mini-fridge, a safe for valuables, and an iron + ironing board.
- Room service is very good.
Downsides:
- The hotel area is a bit tucked away, and there's construction going on around it.
- The Wi-Fi is intermittent.
- The TV is the same. Probably because it's connected to the Wi-Fi.
However, since we went to Genting to play indoors, it was fine. We didn't really watch much TV.
Overall, 8/10 ✅
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Price per night from:IDR 524,797
Posted on Sep 1, 2026|Deluxe King Room with 1 Parking
Darina GaniWe had a wonderful stay at Swiss-Garden Genting. Our room was incredibly spacious, modern, and spotlessly clean. The absolute highlight was the heated rooftop swimming pool on Level 41—it was perfect for the cool weather, and the mountain views while swimming were absolutely stunning! Unbeatable value for money. We will definitely come back!
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Price per night from:IDR 655,996
Posted on Aug 31, 2026|Executive Two Bedroom Suite
JoeyfnlimMy stay here was excellent. The hotel's overall environment was comfortable, the room was clean and tidy, and the facilities were complete, making for a very pleasant stay. The hotel's location is also very convenient, making it easy to get around and dine nearby.
The staff's service attitude was great, and the overall check-in process was smooth. The room's cleanliness and comfort were satisfying. This is definitely a hotel worth recommending.
I will certainly consider staying here again if I have the chance in the future! ✨
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Price per night from:IDR 492,666
Posted on May 30, 2026
Terrence8488The check-in experience was horrible, was informed by estate management that room was not ready even at 4:30pm (chk in supposed to be 3:00pm). Trip.com has to step in but seems the communication between Trips.com and estate management ((Stonez7) does not go well. I somehow managed to get into the unit at 5.00pm after few round of close follow-up.
The room was cosy but cleanliness could be improved. Dust still found on the floor. The shower temperature is hard to control. In most cases, we have to bathe with cold water.
We were asked to leave the unit by 11:00am on the final day. Even though we have been informed during check in that they have extended our check out time by additional 2 hours. This is totally a big disappointment as seems there has been miscommunication here and there.
Anyway, plus point is that the unit come with balcony and view is nice.
We are fortunate to see double rainbow from our balcony.
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Price per night from:IDR 398,953
Posted on Jun 4, 2026
TuRiQThe penthouse was surprising nice and beautiful. It’s located on the same level as the check in counter and facing the greenery. Super huge master-bedroom with 2 big king size bed, walk in wardrobe and super big toilet with separate shower and bath tub. 1 common bedroom with attached bathroom, 1 queen bed and 1 single bed.
I love the balcony with the mountain view! It may be facing abit of the drive way but you can hardly hear any loud noise. At night you can see the Genting Highland neon lights too. Thou there are some white moth and small insects but It’s very peaceful and quiet at night. In the early morning, extremely relaxing on the sofa sipping coffee, feeling the morning breeze and listening to spa music from the tv and the birds chirping outside the windows.
There are various paid tv channels, YouTube channels, auto mahjong table. You can also cook in the big kitchen. Make sure you close the kitchen sliding doors to keep the occasional cars sound from the drive way coming tru the kitchen window. This will also help to keep the living and dinning area cold.
You can dine at the vegetarian restaurant before 8.30pm. Cafe and minimart close around 6.30 to 7pm. Drinks vending machine are available 24 hrs. The hotel staff are friendly especially the manager Charlize who is very helpful and responsive almost immediately. You can take the cable car and alight at Chin Swee Station, take the multi tier escalators and small walk to the hotel. Location is very ideal for people who drive. The walk in price is MYR1088 or you can consider paying for upgrade from normal rooms upon checking in if available for a great experience. Whole unit is very big and can accommodate a lot of people.
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Price per night from:IDR 572,992
Posted on Jun 2, 2026
Faz MhmdI recently stayed at Hotel Seri Malaysia Genting Highlands for one night. The hotel has a rather dated appearance, and many aspects of the room, including the bed, wardrobe, and furnishings, seem unchanged for many years. While the room was spacious, the overall condition could benefit from refurbishment.
The room itself was reasonably clean, but the bathroom was less impressive. There were visible signs of mould and some dirt buildup, particularly in certain areas of the toilet.
One of the biggest drawbacks of my stay was the noise level. The hotel is located close to the main road at Gohtong Jaya, and traffic noise could be heard clearly throughout the night. As a result, I found it difficult to get a deep and restful sleep.
Overall, the hotel may be suitable for a short one-night stay if you’re simply looking for a place to rest before heading to Genting Highlands. However, for a stay of two or three nights, I would probably consider other options, especially if sleep quality and comfort are important to you.
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Price per night from:IDR 358,790
Posted on Aug 10, 2026|Deluxe Twin Room
monster750jpBoh tea is available. Tourist tax can be paid by credit card. There are three towers, and the restaurants are excellent. There's also a hot spring (swimsuit required). Hard Rock Cafe is in the adjacent tower. The convenience stores are also well-stocked. It's best to book the shuttle bus in advance. Grab (ride-hailing service) is also available.
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Price per night from:IDR 532,829
Posted on Dec 25, 2025
Guest User
The room was ok, but overall cleanliness was not good.
There were many cigarette remnants and bread crumbs near the window.
The service provider by the number of 0126739878 is not professional and not responsive. I was having issue of getting the key card and locating the mail box, and i try to call the number, but the operator refuse to take my call for 8 times.
It was frustrating when u couldn't get the check in process done and the operator refuse to take my call.
i will not book through this operator anymore
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Price per night from:IDR 257,043
Posted on Jan 26, 2026
Kelumukw
Our families thoroughly enjoyed the convenient one-night stay in this spacious mid-hill apartment, which offered stunning, misty views of Genting Highlands. While the pool and gym were perfect for the kids and adults to unwind, and on-site restaurant. Overall, the comfortable accommodations provided great value for two families, though better planning for meals is essential.
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Price per night from:IDR 294,529