Luxury Hotels in Fusong

"Our family came to Changbai Mountain to escape the summer heat during the summer vacation and stayed in a two-bedroom suite at Jinhua. The layout is very well-designed, with a separate living room and bedrooms. The resort has complete facilities for dining, entertainment, and shopping. Unfortunately, it rained continuously during our stay, so we couldn't use some of the facilities. A special shout-out to our butler, Haha, who was incredibly attentive! Any issues we had were communicated and resolved promptly, and they kept us updated on the status of activities within the resort. Communication was effective throughout, messages were replied to very quickly, and they even kindly reminded us about precautions for traveling in the mountains during the rain. The bedding in the room was dry and comfortable, and all facilities were well-maintained."

"The location is central, but using the back entrance makes everything easily accessible, and it's not right on the food street, so it feels very quiet. Taking the back exit near the lollipops in the hotel lobby, and then the path in front of the big lawn, is even closer and more convenient. The overall service was excellent; every guest gets a hotel assistant. Our assistant, 7-Up, sent messages beforehand with reminders, weather forecasts, and patiently answered all our questions. We booked a deluxe twin room and got one with a mountain view. From the room, you could see the lawn, cable car, etc., offering great views. Food: Breakfast was a standard hotel buffet. The dinner buffet had grilled skewers, hot pots, and other decent options. Resort-wide benefits: They included access to the slide, cable car, water park, hot springs, and more. Everything was great, except for the long wait times for the slide. The hotel facilities are quite old, but they are clean, which is a plus. Overall, it was a good experience."

"I arrived by train on the 13th, and it was pouring rain on the way to the hotel, getting even heavier by the time I pulled in. The front desk handed me the room cards. When I asked for directions to the villa area, they told me to ask a staff member at the entrance. But it was chaos out there, with the heavy rain, numerous tourists, and hotel staff all mixed together. I immediately WeChat messaged the concierge. She offered to send a staff member to guide us. I said it was too messy right then and asked for the villa address so I could drive myself, also asking if there was a reception at the villa area. She confirmed there was a reception on the first floor. When we found our villa, there was no attendant on the first floor. Since I was on the second floor, I had to carry my own luggage up. I contacted the concierge again, and she replied, 'We just don't have attendants on the first floor here!' I reminded her that she had told me there would be one, which was why I came. Eventually, she sent a bellhop to help me with the bags. The bedding was only for two people; nothing was prepared for the child. So, I had to bother the hotel again to send another set of bedding. The blanket and pillow they brought were wet and covered in mud. I took photos and sent them to the concierge, who replied that it was because of the rain and their staff were all wet. The soundproofing in the villa rooms was terrible; I could hear the neighbors chatting all night. The next day, we moved to the apartment area, and still, there was no bedding for the child. When I asked the concierge, she said, 'All the rooms are full now, so we really don't have any more bedding. If we did, I would definitely give it to you.' I was stunned and asked how my child was supposed to sleep. She then offered two duvet covers and suggested turning up the heating. She insisted there was absolutely nothing else. Out of options, I contacted Ctrip to explain the situation. Ctrip then contacted the hotel, and soon after, the concierge called, saying she had found a blanket from another hotel and that I should just contact her directly for anything in the future. I can't imagine if Ctrip hadn't intervened, would the hotel have just not provided a blanket? The service quality was really subpar. We had to ask about the hotel's restaurant locations ourselves; no one told us during check-in. On the first day, I asked the concierge about dining options, and she recommended a 'iron pot stew' place that was a 5-minute drive away. It wasn't far, but the road had no streetlights and was pitch black. Later, I discovered there was a commercial street right next to the main hotel building with another 'iron pot stew' place and barbecue. Turns out the hotel must have some connection to that first 'iron pot stew' restaurant!"

"Facilities: The facilities are very comprehensive, with the overall decor featuring wood and stone. Although I read some reviews before coming that mentioned it being dimly lit inside, I personally feel it perfectly matches the primitive ecological style of Changbai Mountain and I really like it. When you're on vacation, you want to find this kind of raw, natural feeling. Cleanliness: The hygiene conditions are excellent overall, very clean. Environment: The environment is a major highlight. The hotel offers many complimentary benefits, and the entire resort is well-managed. All staff members for the activities wear unified uniforms, and from the airport shuttle bus to the hotel, they are very responsive and enthusiastic, truly showcasing the hospitality of Northeasterners. Breakfast: Very rich, with both Chinese and Western options. Especially for those who enjoy Western food, they even have overnight oats and Eggs Benedict, which shows great thoughtfulness. Overall, I'm very satisfied with choosing this hotel for my family vacation with the kids. The location is also very convenient, with a direct exit to the commercial street from the back. The airport transfers, recreational activities, and even the concierge helping to arrange rafting and transfers to the West Slope all justify the price. I'd love to come back for skiing if I have the chance."

"Before I list all the issues encountered during this trip, I'd like to commend the following staff members (whose full names I unfortunately don't know): Butler Xiao Song, Duty Manager Xiao Gao on August 6th, and Duty Manager Xiao Wang on August 7th. I was satisfied with their service attitude and efficiency; my dissatisfaction lies with the hotel's management and some other personnel. Below, I will truthfully recount my experience: 1. **Check-in on August 5th**: We checked into the hotel before 3 PM. Out of three rooms, only one twin room was ready. We went for dinner and returned around 4:30 PM, only to be told another room was still not ready! After urging, it was cleaned within 20 minutes, allowing everyone to finally check in. 2. **Incident on August 6th**: After returning from an outing, my wife slipped and slightly twisted her ankle in the room. The reason was a large amount of water on the floor (photos will be attached), clearly left after cleaning and not dried promptly. Upon immediate complaint, the duty manager arranged an upgrade to a suite (a serious issue, but the solution was acceptable). 3. **The Most Serious Issue**: Around 8 PM on the evening of the 6th, the air conditioning in the suite felt ineffective. Maintenance was called, and we were told the AC was fine, just that the room was large and it would cool down eventually. By 10:30 PM, it was still ineffective. When we requested another check, we were informed that the AC in this room (3052) was indeed faulty! It couldn't be repaired that day! Given how late it was, I only asked the duty manager to quickly arrange another problem-free room so we could rest, and I didn't pursue further complaints. Since I don't know the name of this maintenance worker, I can't name him, but his behavior was appalling! The hotel should bear full responsibility for this. I'd also like to state that I am a Marriott Platinum Elite member and usually enjoy staying at Marriott brand hotels. However, due to the points mentioned above, my experience this stay was extremely poor! This is not the service standard or staff quality expected from a five-star hotel! For all these issues, I reserve the right to continue complaining and seek compensation. I urge both Trip.com and Marriott Group to take these issues seriously and provide timely feedback!"

"Trusting an established brand, I chose The Westin, but was utterly disappointed after checking in. The front desk staff and hotel butlers were all very warm and attentive. The parking garage attendant was also excellent and very considerate, especially when the garage was full. While I had anticipated the hotel facilities would be dated, given it's been open for many years, my actual stay was a huge letdown. I really hope the hotel management seriously considers renovating the property. Firstly, the room number design and signage on the same floor are confusing. I stayed in 33xx, but there were also 32xx rooms on the 3rd floor. When looking for my room, it was easy to assume and I ended up taking many unnecessary detours. Secondly, not only was screen mirroring unavailable, but the hotel's cable TV signal displayed noticeable static. I even wondered if the TVs hadn't been replaced since the hotel opened. Screen mirroring is now a basic feature in most hotels. The bathroom had a very strong and distinct urine odor. After reporting it, staff cleaned it and it improved somewhat. Cleanliness was an issue: I found spiders 🕷 in two different spots. Many surfaces were old, moldy, and blackened, which looked very unappealing. The housekeeping staff needs further training. Shoes left in the room were not neatly arranged, some were even askew, and the advertising flyer by the bed was just haphazardly placed. The toilet paper was far too thin. Is it normal for the shower gel to produce no lather when used? There were food residues, similar to rice grains, on the back of the information sheet on the desk. Clearly, the previous guest had left it dirty and it hadn't been cleaned."

"The Park Hyatt Changbaishan offers an absolutely amazing resort experience 🌿. The hotel is nestled deep within the resort area, providing excellent privacy. Its overall style is a understated yet elegant New Chinese design, creating a wonderful ambiance. The room was incredibly spacious, the bedding comfortable, and the balcony offered distant views of the mountains and forests. I absolutely loved the room's aesthetic. The breakfast selection was rich and high-quality, featuring both Western and Chinese options. The staff were warm and polite, check-in was efficient, and they were responsive without being overly enthusiastic. Getting around the resort area was convenient, and the environment was quiet and serene, perfectly embodying a relaxing vacation vibe. It's definitely my top choice for a Changbaishan getaway, and I'm very satisfied overall. Highly recommend staying here!"

"Beyond expectations. The front desk staff were incredibly welcoming, proactively arranging pickup and providing thorough explanations and information during the journey – truly professional and attentive. Upon arrival, they helped with luggage and took it to the room. A small detail that really stood out was that the young man waited for me to close my door before he turned to leave after saying goodbye – very professional indeed! The pool is bright with high ceilings, and the 25-meter length made for a very pleasant swim. The changing rooms were also well-equipped. Hotel facilities and the room were excellent, quiet and clean. I particularly enjoyed the floor-to-ceiling windows and the unobstructed bathroom. The lobby has the standard resort hotel style and facilities, with a hint of Nordic wood design. There are sika deer in the courtyard that you can pet, which is great for kids. Breakfast offered a wide variety of fresh ingredients. For those who enjoy sleeping in, brunch is the most enjoyable part of the day. The hotel is surrounded by forest, truly living up to its reputation as a natural oxygen bar. The natural breeze from the room's AC was also refreshingly cool – a perfect place to escape the heat and find peace. Next time, I'll definitely choose Pullman Changbaishan again with my family to experience a slower pace of life, distinct from Shenyang."

"⭐⭐⭐⭐⭐ Our family had a truly wonderful stay, and this first review is dedicated to expressing our sincere appreciation to the amazing hotel team. Every staff member we met was warm, professional, and genuinely caring, making our stay a memorable five-star experience. First of all, our heartfelt thanks go to 车队任师傅 for picking us up from the railway station. As it was our first visit here, his warm welcome immediately gave us a wonderful first impression of the hotel. Throughout our stay, all of our transportation arrangements were handled by 车队任师傅, who was always punctual, professional, friendly, and incredibly helpful. We would also like to thank 宫程经理 for arranging our transportation so efficiently, ensuring a smooth check-in process, and even offering us a complimentary room upgrade without even asking. It was a thoughtful surprise that we truly appreciated. A very special thank you goes to 陈雪姣经理 and the entire front office team for their kindness, professionalism, and thoughtful care towards our family throughout our stay. Every interaction reflected genuine five-star hospitality. Thank you once again, 陈雪姣经理. It is clear that this resort truly understands how to deliver an exceptional experience that exceeds guests' expectations, and your leadership is reflected throughout the team. Our sincere appreciation also goes to the restaurant team, especially 夏经理 and her colleagues. From our very first breakfast to every dining experience afterwards, the service was consistently excellent. 夏经理 showed exceptional kindness and care, especially towards our little one, making every meal a pleasant and memorable experience. One of the biggest reasons we decided to extend our stay was 亲子教练甜甜姐姐. This was truly an extra bonus that set this resort apart from the other five-star resorts in the area. Her passion, patience, creativity, and dedication to the children's activities created unforgettable memories for our family, and our little one enjoyed every single moment. Last but certainly not least, our sincere thanks go to 摄影老师大白 for professionally capturing the precious memories of our little one. These beautiful moments will always remind us of our wonderful family holiday here. This review is only a general overview to express our gratitude to everyone we met during our stay. We will be sharing more detailed reviews about the wonderful facilities, activities, and overall experience in the coming days. Thank you once again to the entire hotel team for your outstanding hospitality. You truly deserve this five-star review, and we sincerely look forward to visiting again in the future."

"The hotel service was incredibly thoughtful! I was upgraded to a suite on the day of check-in, which was a wonderful surprise! The room was spacious and comfortable, with a floor-to-ceiling window offering a stunning view of the snowy landscape. The ski resort is just a stone's throw away, and the hotel even provides a shuttle service, making getting around super convenient. The outdoor hot spring bath was the absolute highlight – soaking in the hot spring while enjoying the snow view was incredibly relaxing and blissful. Overall, the experience was fantastic, and I'll definitely be back!"