Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
9.5/10
Amazing
GGuest UserThe hotel is new and the lobby is beautiful. The room was okay, but the linens felt a bit old despite being clean. The front desk service was excellent, and the snacks and cookies were absolutely delicious! Overall, the environment is great with no unpleasant odors, and the view of the amusement park is perfect for photos. Both the room service and front desk staff were very helpful. It took me a while to find the bathroom curtain button – it was by the sink! Both the elderly and children will love it here! 🥳
AAnonymous UserTraveling with my child this time, I did a lot of research and finally chose Sunway Resort Hotel Kuala Lumpur. After experiencing it, I truly feel I made the right choice and wholeheartedly recommend it to all parents out there. This hotel is hailed by many as Malaysia's 'Atlantis' and is an excellent option for family trips.
The hotel has a private walkway that directly connects to Sunway Pyramid Mall, making dining, drinking, and shopping incredibly convenient.
The room experience was also fantastic. The room we stayed in, with our family of three, was spacious enough for everyone to move around comfortably without feeling cramped. The bedding was incredibly comfortable; after a day of playing hard outside, our child would just flop into bed and sleep soundly, ensuring plenty of rest.
The hotel features a dedicated children's pool on the fifth floor, with an appropriate depth and fun facilities.
All the staff were very warm and polite!
Hotel near Bandar Sunway, Subang Jaya 100% of visitors choose this area
Price per night from:CAD 232
9.1/10
Great
GGuest UserThe place was generally clean and comfortable and basic facilities were provided and worked well. The location is convenient, making it easy to get around. Overall, good experience and worth the price.
Hotel near Bandar Utama, Petaling Jaya 50% of visitors choose this area
Price per night from:CAD 60
8.9/10
Very Good
GGuest User1st time booking at Sunway Pyramid Hotel. Great to stay here. The gym at the Sunway Resort at the Sunset Terrace was good and love it. It is super long weekend in Malaysia and couple with School Holidays for Singapore and Malaysia too. I believe Hotel should have open up additional breakfast kiosk at the ballroom to cater for the overwhelmed occupancy rate. 31st May 2026, we were surprised to waited in the long queue to get into Sunset Terrace for our breakfast. Staffs are really done their best to make sure everything is in order but food replenishment are slow. Should have improved in the area.
Hotel near Bandar Sunway, Subang Jaya 100% of visitors choose this area
Price per night from:CAD 156
8.7/10
Very Good
GGuest UserRoom was VERY big. There's a kitchen and a living room area as well.
Location very convenient, there's a 7-11 right across the street and a huge mall right next to the hotel.
Hotel staff members were very nice and helpful.
However, there was no complimentary bottled water, they just gave me a jar to get water from the machine in the hallway - but the jar I don't think it's very clean.
There were black spots on the bed - not sure what those are.
There was hair on the floor of the shower - I haven't even showered so those must be left from the previous customer.
NNAMR..Good budget stay in Kuala Lumpur. The room offers a nice view and is comfortable for a short trip. The swimming pool is decent and well-maintained.
Check-in was smooth, but the room floor was slightly wet when I arrived around 3 PM, likely due to recent cleaning. One issue encountered was the safety lock, which suddenly engaged by itself and couldn’t be opened from outside. Thankfully, the maintenance staff responded quickly and helped resolve it.
Parking is available but comes with an extra charge.
Overall, still a value-for-money option with decent facilities, but there is room for improvement in maintenance and room readiness.
AAnonymous Usernormal room and nice price
room size is enough for two people
got many parking place
And the parking lot is safe because it near the road
Front desk is open all the time
So u can check in easier
The room is quiet enough for sleeping
AAshikin FadzilThe unit itself is clean and fully furnished, which I appreciate. However, there are several serious issues that the owner should address before accepting future guests.
1. Air-conditioning issue (major concern)
Please ensure the air-conditioner is properly fixed before hosting guests. During our stay, the unit became extremely hot, especially at night and even worse after sunrise. I was travelling with my elderly parents, and it was honestly uncomfortable and distressing to see them sweating while trying to sleep. This is not a minor inconvenience, it significantly affected our stay.
2. Inadequate cooling for unit size
The unit is spacious, even IF the air-conditioner had been working, one small AC unit is clearly insufficient to cool the entire space. With the AC not functioning properly, the situation became unbearable.
3. Serious bathroom privacy and safety issues
Both bathrooms have critical privacy concerns. One bathroom has a floor-to-ceiling frosted glass window, but one panel has lost its frosting, creating a large clear section where anyone could see someone showering.
The second bathroom has a large unfrosted window near the top, facing the hallway. I personally checked from outside, and it is possible to see clearly into the bathroom.
This is a serious safety and privacy issue, not a cosmetic flaw. These problems should be fixed immediately before allowing any other guests to stay.
4. Deposit amount and payment method
The security deposit is very high, almost equivalent to the rental cost, which already feels unreasonable. What made it worse is that the deposit was required to be transferred outside the booking platform via WhatsApp. The full check-in guide was only release after transfer is made.
One of the main reasons people use trusted platforms like Trip, Agoda, Booking or similar services is for safety and protection on both sides. I had already paid in full through the platform, and all my personal details were available there. Being pressured to transfer a large deposit outside the platform puts guests at unnecessary risk and defeats the purpose of using a secure booking system.
I hope the owner takes this feedback seriously as an opportunity to improve, rather than dismissing it. With proper fixes and more transparent practices, this unit has potential but in its current condition, the experience was disappointing.
KKelviN TeWThis is a great hostel; the accommodation is clean and tidy and has everything you need. It's a very worthwhile hotel, and the breakfast provided is also plentiful. The cleaning staff came to tidy up every day, and the room was spotless!