Koh Chang Hotels with Rooftop Pools

"Located on beautiful White Sand Beach, this purported five-star resort is one of the more luxurious offerings on the island. It is however quite far from the main town (+40 mins by songthaew taxi), with mostly mediocre tourist things in the direct vicinity (expect 150 THB+ one-way to reach any decent restaurant). I booked it because my friends stayed there, so I had little choice, regretfully. While the staff is friendly, warm and helpful, showcasing true Thai hospitality at its best, it could not overcome the poor hotel experience. Especially since the hotel drives up prices aggressively: I paid almost 4x what my friends paid for the exact same accommodation (12K THB/night), severely damaging the value-for-money assessment. Arrival sets the tone. No porters at the lobby until I attempted to haul my luggage upstairs myself. Rooms are not available before 2pm; even if you book in advance and communicate early arrival, you can just go fish. Front desk staff is friendly but very busy, and I was turned away as they prioritized departing guests. Not exactly the warm welcome expected at this price. There is no air-conditioned space in the lobby, so guests wait in the heat or purchase a coffee next door. The “guest lounge” turned out to be a derelict storeroom with no air-conditioning, stacked with leftover furniture and no bar or restaurant in sight. Despite audacious pricing, this is not a true five-star establishment. It is a mass-market, high-volume family beach resort with four pools, devoid of exclusivity or subtlety. The two main pools host happy hours for early afternoon binge-drinking. The other two have zero service and poor maintenance (closed bar, broken chairs). The resort is huge: a quieter Villa section; a main section with dated “Deluxe” rooms; and an annex Hillside building across the road with a rooftop pool and slightly newer rooms. Rooms are reasonably furnished with good amenities (beach bag, towels, slippers), but cleanliness is a serious issue. Upon arrival my floor was sandy and the room infested with mosquitoes due to sloppy cleaning practices. Requests for water, towels and ice went unanswered for hours. The Deluxe room is worn down, clearly a converted twin, leaving no bedside sockets to charge a phone. There was not even a socket for the room’s own lamps. Amateur hour. After one night I had to move to Hillside due to booking issues; there was no way to remain in the same room. The rooms are newer, but the building feels poorly maintained. You walk past stacks of old mattresses left in the open to reach a musty elevator. The annex reception doubles as an evening gathering spot for guests drinking and smoking. My “hillside poolview” room overlooked the main road and next-door private pools, offering little privacy. Facilities were marginally better, but still not worth the price. Bed was fine. Housekeeping was dreadful: the bathroom was skipped altogether, leaving a dirty toilet and used toiletries untouched. At this price and class, unforgivable. Again, many mosquitoes. Breakfast at the main restaurant is decent and service good: made-to-order eggs, Thai pork noodle soup, warm Thai and Western dishes, plus oats, pastries, fruits and juices. Served until 10:30am, and credit to management for not shutting it down on the dot. Other facilities are worn by intensive use: sunbeds (hard to secure), main pools (single entrance despite huge size), and spa (beachfront massage amid constant noise of children). In conclusion, without most of the excellent staff, this would have been a nightmare. Their friendliness could not compensate for offensively priced, poorly cleaned rooms and a mediocre mass-market resort experience. Refuse this place if it asks more than 6K THB per night. At higher prices, there are true five-star options; at this level, better value exists elsewhere."

"Nice hotel. Right on the beach with a nice beach bar. Very good cocktails and good breakfast. Will return next year"

"The hotel is old but in a very good condition. Service is very welcoming and with a incredibly high level of English language proficiency. Location is rather quiet (there’s a shuttle but you better set with your car or bike) but with a great beach. Good food at the dinner restaurant and plentiful breakfast. Sand fleas is an issue. We’ve got some bites. Good value for money."

"The room was large and quiet. Breakfast had a lot of variety. Staff was friendly and was driving us to the room in a buggy. Lots of restaurants and shops in the area. Overall I can recommend this hotel"

"The hotel seem a bit old but maintained pretty well, room big and mattress comfort, it has 2 swimming pools and the beach view restaurant, all staff are very polite and friendly, they’ve their own car park for the guests, convenient for the one who drove their own car or bike, great valve of money, will choose to stay when the next visit in Koh Chang"

"Koh Chang Cliff Beach Resort I stayed in a room with a private pool. A little splurge on myself! It was so fun to have my own pool, to wake up in the morning and just jump into the water for a little cooling off. I could lay on the recliner and read to my heart’s content with no distractions, feet in the water. Morning breakfasts are fantastic and the beach view is amazing! Staff are friendly and helpful. What to know?: it’s the “Cliff Beach Resort”, which means your on a hill… which means climbing. It’SA steep walk from room to beach, but a great opportunity to get your blood flowing. Embrace it. Room for growth: the bedding smelled a bit sour. It’s wet here, so making sure things dry properly is a challenge. My greatest complaint about the room is that there was a ladder propped up against the backside of the pool wall, meaning someone could climb it right into my private room. A little sketch. The ladder is for maintenance, so I just pushed it off the wall. The pool could use a bit of chlorine as algae was present on the pool walls, but honestly, I’d rather have the non-chemical water. The biggest negative which the hotel has no control over is the nighttime noise. There’s a bar across the street which pumps loud music (starting at 10pm and going til like 4am). The hotel actually gives you earplugs when you check in. So lame. There’s two pools. One up on top of the cliff with excellent views. One down by the ocean. Overall, a pleasant stay."

"We stayed at The Dewa Koh Chang hotel for a special holiday, firstly to be honest our experiense didn't start perfectly. However, what happened next completely transformed our holiday and the sincere reason for this 5-star review! The staff at this hotel are nothing short of exceptional! Their of client-oriented service didn't just fix the issues - it exceeded all our expectations. The room, breakfast buffet, massage, pool area, evening shows - everything was perfect! And of course people that make this place special! Thank you so much and hope to stay here again!"

"Beautifully renovated hotel (2023). On the beach and with a lovely pool. The staff is extremely friendly. The bungalows are great; we had a partial sea view. Bungalows located directly on the beach offer little privacy because other guests are on the beach in front of them. Plenty of sunbeds by the pool, and people put towels on the beach. Beach towels are available. The food is delicious, and the breakfast buffet has a wide selection. There's a fire show and live singer every evening."

"An excellent hotel with wonderful service. Everything was high-class! We were greeted with a welcome drink and shown to our room. The staff was very friendly and helpful. The room was nice, but a bit dark; I'd recommend upping the lighting. Otherwise, everything was fantastic, with a spacious balcony and room. The breakfast was amazing, with a huge variety of dishes! There are two pools, you can also play ping-pong and swing. The beach, which is part of the hotel, is also wonderful. The hotel grounds are large and well-maintained, and the location is great, with a 7/11, a supermarket, and plenty of cafes nearby. Thank you so much for such great service! But the only thing I need to warn you about is: beware of mosquitoes!"

"Had a Amazing stay. What a great location and wonderful staff. The view from form all angles of the hotel is amazing! From the room to the pools view everything was perfect. Definitely recommend."