Makkah Hotels with Airport Shuttle

"The facilities and amenities are actually good, but the offer of the room type does not actually mathces the description and picture associated. When we pick kaaba view and we see that the picture associated is clear kaaba view, the perception is the room is clear kaaba view without obstruction. However, it's disappointing to find out that the view of the romm to the kaaba was actually obstructed by a crane. This should not happe"

"After a few initial hiccups with room size, maintenance issues, and the card system at reception, the kind Guest Manager upgraded us to a suite on the 25th floor—what a thoughtful gesture! The proximity to the Haram makes the whole experience so much easier, especially when returning from prayers. You can literally see the Kaabah from the hotel exit, and being near the Clock Towers gives you easy access to shops and restaurants. The breakfast was absolutely amazing—top-class food served by very nice Bangladeshi staff who were attentive and kind. Funny enough, after all the sweat and crowds at the Masjid, returning to the hotel and smelling its freshness was such a relief. *************. The hotel usually offers gahwa, water, and dates after Salah, which is lovely—but as a heads-up, it tends to run out quickly, so not everyone always gets some. The views (if you opt for the higher, more expensive rooms) are incredible. The beds and pillows are very comfortable, making it easy to rest after long days at the Haram. Overall, despite minor hiccups, the excellent service, stunning location, and comfort make Marwah Rayhaan by Rotana highly recommendable. *************, it made our Makkah stay much more comfortable and memorable."

"Dear Trip.com Customer Support Team, I am writing to formally file a complaint regarding my recent stay at Mövenpick Hotel & Residence Hajar Tower Makkah, which was booked through your platform. Unfortunately, my experience did not meet the standards expected from a hotel of this category, nor the information confirmed prior to arrival. 1. Early Check-in Confirmation Not Honored Before my arrival, I received a message from the hotel requesting confirmation of my check-in time if it was before 12:00 PM. I confirmed this accordingly. However, upon arrival, I was informed that no room was available and was asked to wait until around 4:00 PM, under the pretext that this is the standard check-in time. This was both disappointing and exhausting, especially after travel, and contradicted the prior communication from the hotel. 2. Bathroom Plumbing Issue On the first day, I encountered a serious issue in the bathroom where water overflowed and accumulated, making it impossible to shower or even use the sink properly. Although the issue was eventually repaired, it significantly affected my comfort during the first day of my stay. 3. Repeated Unfulfilled Requests (Pillow and Blanket) I requested an extra pillow and blanket multiple times (at least four separate requests). Each time, I was assured that they would be delivered shortly, yet they never arrived. This reflects poor service follow-up and lack of coordination. 4. Incorrect Breakfast Restaurant Assignment At check-in, the reception staff encoded my room key with access to a breakfast restaurant that was extremely limited in size, overcrowded, and of noticeably low quality. Often, there were no available tables, forcing guests to wait. Every morning, hotel staff verified my eligibility to enter this restaurant. However, on the last day, a different employee informed me—unexpectedly—that my booking actually entitled me to access a higher-quality, more premium breakfast restaurant, which I immediately visited. This means I was wrongly deprived of the service level included in my booking for the majority of my stay. --- Considering all the above issues—miscommunication, delayed room availability, maintenance problems, poor service responsiveness, and incorrect service allocation—I believe this stay fell far below reasonable expectations. I kindly request that Trip.com review this matter and provide appropriate compensation for the inconvenience and service failures I experienced, whether in the form of a partial refund, Trip.com credit, or another suitable resolution. I trust Trip.com’s commitment to customer satisfaction and look forward to your response. Thank you for your time and attention. Kind regards, Ibrahim Ahmed"

"Second time staying at this hotel. Everything was wonderful – the service, facilities, and the check-in process was easy and fast. Shuttle buses to Masjid al-Haram are available all the time. What's truly amazing is that the hotel offers a free Ziyarat tour to historical sites in Mecca every Tuesday."