5-Star Hotels in Jiaxing

This hotel, built on the former site of Yida Silk Factory, is a sight to behold in itself. Tucked away in the heart of the town, it offers a serene and beautiful escape from the hustle and bustle. With the help of our lovely butler, check-in and check-out were incredibly smooth. Following video instructions, we arrived at the Wuzhen parking garage where our butler was already waiting for us, instantly easing any apprehension about visiting a new place for the first time. After entering the scenic area, we took a boat through the entirety of Wuzhen to reach the hotel, truly experiencing the unique charm of a Jiangnan water town from the water. The hotel's butler service truly lives up to its name; unlike many hotels with WeChat concierges who are often slow to respond, every request here was met with an immediate and efficient reply, which was incredibly warm and thoughtful. All in all, I highly recommend Yida as a five-star hotel in Wuzhen. It was definitely the highlight of our perfect trip to Wuzhen! My only regret is not asking for the name of our young, enthusiastic, and very helpful butler. I wish her all the best!

Wuzhen was the highlight of our summer trip, as I wanted my children to experience the charm of a Jiangnan water town. Wuzhen did not disappoint. The scenic area is well-managed, the water is clear and green with schools of fish, and black swans glide gracefully. Despite the scorching summer heat, there was no unpleasant odor and, surprisingly, no mosquitoes. That truly amazed me. Our stay at Jintang was flawless, apart from the price. The room was spacious, the bedding was completely dry, and all facilities were well-maintained. The infinity pool had excellent water quality, and the lifeguards were very responsible and polite. The sound bath experience was fantastic; an hour felt better than a full night's sleep 👍. I especially want to thank Butler Xiao Fan. Despite the heat, he met us at the entrance and, when we left, he pushed our luggage cart all the way to our taxi. He was always responsive to all our questions. A big thank you to him! I hope the handsome young man is happy every day 😊. One more thing left a lasting impression: my child needed to attend an online class, and the butler helped us arrange a meeting room. During the class, another staff member arrived with a laptop for a meeting. Upon entering and seeing the children studying, he quietly exited. We told him he could use another room, but this unnamed gentleman said that the children's studies were more important and that he would find another room for his meeting. Furthermore, the rich collection of books and free reading spaces at Wuzhen Zhaoming Academy deeply reflect the town's emphasis on culture and education, and everyone's humble demeanor 👏👏👏.

Staying at the Haining Hualuxe Hotel for my trip to Haining was an absolutely fantastic experience, a solid five-star recommendation! The hotel's new Chinese-style lobby is grand and elegant, the location is excellent, and parking is convenient. The rooms are clean and spacious, the bedding is soft and comfortable, and the smart facilities are comprehensive. The breakfast offers a rich variety, and the local specialty pastries are absolutely delicious. What truly stood out during my stay was Andy! His check-in process was efficient and professional, and he was patient and gentle. He proactively explained the hotel's amenities, breakfast times, and local attractions, providing incredibly detailed service. Communication with him was smooth throughout, and his responses were always prompt and genuine. He genuinely put himself in the guest's shoes to solve problems, and his professionalism and service意识 were truly touching. The thoughtful Chinese hospitality that Hualuxe is known for was perfectly embodied by Andy. All the staff throughout the hotel were warm and courteous; the concierge actively helped with luggage, the room cleaning was meticulous, and the accompanying pool and tea space offered an excellent experience. Whether for a business trip or a family vacation, Haining Hualuxe is the top choice in Haining. I'll definitely choose to stay here again on my next visit to Haining, and I highly recommend Andy!

Firstly, the butler service truly won me over. From a service perspective, it's easily a 5-star plus experience, and considering the price, it felt like an incredible steal. The living environment is superb, giving you the feeling of staying in a prominent household from the Republic of China era. Waking up in the morning, I genuinely thought I had traveled back in time! The breakfast was absolutely fantastic, far exceeding what you'd expect in an ancient town. I'd say it's on par with, if not better than, many five-star hotels I've stayed in. You can literally approach your butler with almost any issue you encounter in Wuzhen – it's truly amazing.

Service: The hotel's service is truly five-star. We were greeted by a staff member named Qingguo, who patiently escorted us from the parking lot back to the hotel and then thoroughly explained various touring strategies for Wuzhen. Environment: The hotel rooms are very spacious, and the hotel's gardens and pavilions are perfect for photos, so you don't have to go out and deal with crowds. Dining: For breakfast, the hotel offers two dining options, and we chose the one at 'Siyi'. The breakfast here is quite exquisite, what we'd call 'pretty food.' The interior environment is also very photogenic, so you can easily snap some pictures after your meal.

An absolutely wonderful stay! I honestly feel it was worth every penny, and the overall experience was fantastic. We were celebrating my boyfriend's birthday, and the front desk staff called ahead to confirm and make a note of it. They upgraded our room and even gave us a small cake (the lady at the front desk was so lovely, I wish I knew her name so the hotel could commend her, haha!). Plus, the breakfast selection here is huge, the pool is big, the service is excellent, and the room was spotless. It's definitely a place we'd love to visit again.

I was very satisfied with my stay. The room was clean and tidy, and the breakfast offered a rich variety of options. Some of the chefs also spoke English, which was a plus. It would be even better if the menu for dishes and drinks included English translations. The hotel's proximity to the high-speed rail station made getting around incredibly convenient.

The Four Points by Sheraton Jiaxing boasts an excellent location, making it convenient to get to shopping malls or scenic spots. The front desk staff were warm, efficient, polite, and professional. The room was spacious, clean, and tidy, and the housekeeping staff were also very courteous. The breakfast offered a wide variety of delicious options. The hotel has a swimming pool and a gym, perfect for relaxing with a swim after sunset. It's a great spot for a weekend getaway. Overall, I was very satisfied with my stay and would definitely come back if I have the chance.

As a foreign tourist visiting China for 1st time and not knowing a single word of Chinese, I felt so so lucky I chose this hotel! 1. Wonderful staff After arrival, we were warmly welcomed by a receptionist named Yang Dongqing. Although we communicated through translation app, our conversation felt natural & smooth. I actually felt a little guilty for asking her sooo many questions but she’s extremely patient & cheerful, taking the time to answer every single question carefully & thoroughly. I felt so grateful for that! We even received some cute welcome gifts. We’re also accompanied to our room by a staff member named Wang Jinmei. When our luggage was delivered to the hotel, we were quite confused cause we had no idea how to get it up to our room. This young man noticed our hesitation almost immediately and came over to help us before we even had a chance to ask. Both our suitcases were very large and heavy but he carried them upstairs by himself one in each hand! Later I happened to see him a few more times and he would always smile and nod at me in such a friendly and polite way. I was impressed by this hotel staffs professionalism. I’m not sure if I write the 2 staff members’ names correctly as I don’t know Chinese. But they truly made my day!!! They were among the very first Chinese people I interacted with after arriving here and thanks to them, my first impression of Chinese people & Wuzhen was incredibly positive. People are what make good service! 2. Spacious and comfortable room The room’s big &beautiful, looking just like the pictures. A table and chairs on the balcony where I could sit back relaxing and enjoying the view. The bathtub was large enough to comfortably soak in. If u’d like a big bathroom then this room’s worth considering. All instructions in the room also available in English so as a foreign guest, I had no trouble understanding anything. If I had to mention 1 small thing, I would say that the shower pressure was weaker than I expected. In my country, showers tend to have much stronger water pressure but I think this is probably just a cultural difference, as it seems that many hotels in China are similar. Overall I was extremely satisfied with my experience at this hotel, to the point that I actually regret booking it for only one night 😁 I will definitely come back to Wuzhen and Tongan and stay for longer !!!

We booked the traditional room so there was no lift. When we checked in there was staff to help us with our suitcase yet when we check out, we called reception and waited for a while yet noone came so we had to take suitcase ourselves.