Jiaxing Hotels with Balcony

"This hotel was an excellent experience for me. The room was clean and comfortable, and mine happened to face the canal, which was lovely. The front desk staff were attentive and welcoming, and the room facilities were complete. It was a very pleasant stay for my business trip."

"The room I got is with small window facing the corridor. It looks old and doesn't seem like recently renovated. It might be better to pay a bit more and get a room with windows. There are people smoking at the hotel lobby. Dining hall and lobby look a bit old too, far from how it looks like in the video / photo. My clothes smell bad after using the washing machine here, and I don't see any place where I can dry the clothes so I had to hang them in my room and it's difficult to dry especially with no window in the room. Overall the experience is not very great."

"Excellent stay, great value for money. The location is superb, right by the Moon River. Moon River Ancient Town is beautiful at night, with bars and a wonderful atmosphere. The hotel's breakfast is also very rich, and the lobby decoration feels quite upscale. Satisfied, I'll definitely come back next time."

"Booked this hotel last-minute for a layover during the May Day holiday. Paid 766 RMB for two rooms for one night, so I didn't have high expectations before checking in. Since the hotel was fully booked, they proactively upgraded my room. However, the upgraded room had serious safety and privacy issues: there was a door on the side of the wall that could be opened directly, facing the door of the next room. There were no soundproofing or partitioning facilities in between, so there was absolutely no privacy during the stay, and I felt extremely insecure. The duty manager on site that night lacked professional competence; communication was inefficient throughout and they couldn't solve the problem, which significantly detracted from the experience. The day after checking out, a male manager called for a follow-up. He handled things well, was professional in his approach, and communicated pleasantly. You could clearly sense the helplessness of an excellent manager dealing with a disorganized and underperforming team. My ratings are based on the following: **Cleanliness:** The upgraded suite's cleanliness was satisfactory, but room 8215 had no slippers after check-in, indicating negligence by the hotel's room inspection staff. **Environment:** The hotel is located within a scenic area, but this area is quite small. There's a commercial district about an 8-10 minute walk away for entertainment. Also, the hotel's promotions emphasize being family-friendly, but the children's play area requires an additional fee. Furthermore, the environment, hardware facilities, and play items in this space are no different from ordinary commercial children's playgrounds on the market. **Service:** No comment. The only star goes to the auntie who drove us to our room in the golf cart. **Facilities:** Decent, considering the affordable price, I didn't have higher expectations."