Spa hotels in Jiaxing

Our stay was excellent, and we especially want to commend our butler, Xiao Jiang. From pre-arrival communication and meeting us at the scenic area ferry terminal, to planning our itinerary and arranging dining and boat tours during our stay, she was incredibly thorough and thoughtful throughout. She proactively anticipated our needs, even thoughtfully providing mosquito repellent. Her demeanor was warm and professional, and her service was attentive yet unobtrusive, making us feel truly welcomed in this water town. The hotel's architecture uniquely reflects silk culture, and the breakfast was delicious. Coupled with our butler's high-quality service, our trip was incredibly comfortable. We'll definitely choose Silk Hotel again on our next visit.

The hotel boasts a prime location right in the heart of the Xizha Scenic Area. It's a beautifully renovated heritage house with a wonderful vintage charm. It offers a tranquil escape amidst the hustle and bustle—a single wooden door separates you from the crowds outside, making it feel like two completely different worlds. The service was impeccable; the butler met us at the parking lot to guide the way, and taking the traditional sculling boat in and out of the scenic area made for a fantastic experience. The room was clean and tidy, featuring a cozy little courtyard on the ground floor, though it was a slight shame there weren't a couple of chairs to sit on. Breakfast was semi-buffet style, which I really enjoyed; the main dishes were made-to-order, and both the presentation and quality were exquisite. Highly recommend the yellow croaker noodles—the side dishes were delicious as well.

Traveling across China - this has been our favorite stay so far! Service was definitely the highlight. The staff also provide contact information and travel/entrance guidelines the day before, well-preparing us for our trip. Here’s what we enjoyed: Seamless entrance/exit: They scheduled a time to meet us at the Xizha Scenic Area entrance, helped us carry our luggage throughout, and escorted us to the hotel. When checking out, they guided us entirely as well - all the way to from the hotel to the taxi. Detailed guide of Xizha: Though we had come into this trip with a bit of research, the staff patiently explained to us the entire Xizha area, providing us with food/activities/entertainment/shopping recommendations, and a physical map marked as well. This made navigation and organizing our itinerary very easy, and we thoroughly enjoyed their recommendations. Our stay: The rooms are clean, quiet, and well-supplied with amenities. All the products are L’Occitane, which is a bonus. Location: This hotel is located close to everything. A short walk to just about anything. There are also many trolleys that drive along the entirety of Xizha, making transportation easy as well. The breakfast: They provided a few different breakfast options that were off-site. We opted for the breakfast buffet, which was a short 2 minute walk from the hotel. It was very plentiful and fresh, and tasted great as well. Great vegetarian options as well. We stayed one night, but wish we could’ve stayed another. Overall, a very pleasant stay, I highly recommend this spot!

We booked a two-bedroom courtyard view suite. Since it was my parents' wedding anniversary, I informed our butler Banxia in advance. Upon arrival, we found the room beautifully decorated and a sweet handwritten card – a huge thank you to Banxia! The hotel's breakfast and afternoon tea were excellent, and the variety of drinks and fruits in the room was impressive! For dinner, we went to a restaurant recommended by Banxia. She even helped us reserve a prime scenic spot at the restaurant – another big thank you to Banxia! The food there was perfect for our taste, on the lighter side. We had such a wonderful vacation here! If we hadn't already booked our flights and itinerary, we definitely would have stayed another night! When we were leaving the hotel, we realized our child's phone watch was left behind. After telling Banxia, she immediately contacted a colleague to bring it to us at the scenic spot exit – so grateful! Next time we're in Wuzhen, we'll definitely stay here again! Thank you to Banxia and her colleagues for their warm hospitality!

It's understandable to encounter queues during holidays, but having a butler assist throughout the process made everything so much easier. From guiding us to parking, to luggage transfer, meal reservations, and tour recommendations – just getting us settled in and our luggage sorted already made for a great emotional experience. The hotel offers excellent privacy, and the rooms are quite spacious. We received a welcome fruit platter and disposable toilet seat covers. It would be even better if disposable bath liners were also provided.

The environment is simple yet luxurious, and the lobby has a great ambiance. The rooms are meticulously cleaned, even the corners are spotless, and there are no strange odors. Zora provides thoughtful and attentive service, proactively informing guests about hotel amenities and key local attractions. It made my stay feel secure and relaxing, perfect for both tourists and those on a temporary visit.

A fantastic staycation experience. The facilities were impeccable, both in terms of amenities and service. The gym, while compact, was surprisingly well-equipped, and even during peak hours, it wasn't overly crowded, making for a pleasant workout. Overall cleanliness was excellent. I noticed a slight stain on a pillow which was promptly replaced. Later, I accidentally spilled a blueberry drink late at night, and the staff were incredibly responsive in cleaning it up – a major plus! The surroundings were breathtaking, brimming with exquisite design. The central courtyard's pond and pavilion exuded a beautiful traditional Chinese aesthetic. The service was enthusiastic yet discreet, striking the perfect balance throughout our stay. I would definitely love to visit again!

We chose Puyuan for this trip and booked a hotel in the scenic area. The environment is great. I would especially like to praise the housekeeper Xiao Yinxing Xiaoyao. After the reservation was successful, he took the initiative to contact me, carefully asked about my needs and arrival time, and helped me plan the tour route in advance. During my stay, whether I wanted to recommend a restaurant or learn about tourist attractions, the housekeeper always helped me solve the problem quickly and considerately. The guest room is even more of a surprise, with exquisite decoration, warm layout, soft and comfortable bedding, and impeccable hygiene. In particular, the room has a small space for playing chess and drinking tea. Today, I can see the beautiful scenery of the scenic area outside the window, and my mood is instantly happy. The dining environment is also great, the restaurant is elegant, the breakfast is rich in variety, and there are both local specialties and Western meals. The Chinese restaurant we chose for dinner not only tasted good but also had fresh ingredients. There are few people in the scenic area, so the photos are particularly good. Coming back to the hotel after playing is like returning to a warm home. Next time I come, I will choose this place again and recommend it to my friends!

this hotel is really perfect for some days in Haining, it’s conveniently located and rooms and spacious and well furnished. The staff is friendly and breakfasts are good. I truly enjoyed our stay here.

The hotel environment is fantastic. I brought my mom to stay here and we had a wonderful experience. The best part is the travel photography service! Photographer Kangkang took amazing photos of my mom, and she is so happy and satisfied. Photographer Aobo also took great photos of me—we are both extremely happy with their work. This is a huge bonus for Alila Wuzhen; we literally came here just for the photography service! Also, hotel manager Kaka is very responsible, and we were extremely satisfied with the service. We will definitely come back next year! Plus, Cheche was very patient in helping us select our photos. A truly perfect end to our trip!