The GRAND HOUSE JIA XING is an ideal spot for travelers wanting to discover the city. The GRAND HOUSE JIA XING is an ideal choice for travelers who want to take in the sights and sounds of Jiaxing. The hotel is conveniently located a short 2km drive from Jiaxing Railway Station. The nearby area boasts an abundance of attractions including Jiaxing South Lake Scenic Area, Haogu Tower and Zhejiang Jiaxing Catholic Church. After a long day of sightseeing, guests can retire to the comfort of the hotel. Guests of this Jiaxing hotel can make use of the parking facilities. According to our guests, this hotel provides a very high level of service. For guests traveling with families, this hotel is consistently one of the most popular choices.
"Booked this hotel last-minute for a layover during the May Day holiday. Paid 766 RMB for two rooms for one night, so I didn't have high expectations before checking in.
Since the hotel was fully booked, they proactively upgraded my room. However, the upgraded room had serious safety and privacy issues: there was a door on the side of the wall that could be opened directly, facing the door of the next room. There were no soundproofing or partitioning facilities in between, so there was absolutely no privacy during the stay, and I felt extremely insecure.
The duty manager on site that night lacked professional competence; communication was inefficient throughout and they couldn't solve the problem, which significantly detracted from the experience. The day after checking out, a male manager called for a follow-up. He handled things well, was professional in his approach, and communicated pleasantly. You could clearly sense the helplessness of an excellent manager dealing with a disorganized and underperforming team.
My ratings are based on the following:
**Cleanliness:** The upgraded suite's cleanliness was satisfactory, but room 8215 had no slippers after check-in, indicating negligence by the hotel's room inspection staff.
**Environment:** The hotel is located within a scenic area, but this area is quite small. There's a commercial district about an 8-10 minute walk away for entertainment. Also, the hotel's promotions emphasize being family-friendly, but the children's play area requires an additional fee. Furthermore, the environment, hardware facilities, and play items in this space are no different from ordinary commercial children's playgrounds on the market.
**Service:** No comment. The only star goes to the auntie who drove us to our room in the golf cart.
**Facilities:** Decent, considering the affordable price, I didn't have higher expectations."