Name: City Suites - Kaohsiung Chenai
Address: Kaohsiung, China
Rating: 8.9

Taipei

Taoyuan

Kaohsiung

China

Gao'an

Great location—use Exit 6 (with elevator) to cross the nearby traffic light. The room is spacious and clean. Additionally, hotel can pre-order (must place order before 5pm) the famous Fu Hang soy milk and breakfast set, which will be delivered straight to your room next morning. Amazing! I would definitely stay here again! Highly recommended.

An okay-ish sized room but keep in mind that the photos for this room isn't entirely accurate. 
I booked 2 separate room of the same type. 1st room is as shown as the picture, however the 2nd room has the Toilet, Shower room & Basin all at the entrance of the door.

What this means is that when you open the door you will immediately see the washing basin beside you and at the left side is the Toilet & Shower room. So whenever you step in or step out of the room, you basically need to wear your shoes at the door entrance. Didn't take a photo of the toilet and entrance so you will need to look at the mirror reflection to see the entrance door at the washing basin.

There isn't much spaces to hand your clothes either so you will have to make shift using the metal bars above your bed to hang stuff.

overall, it was an average experience. The room itself was clean, comfortable, and quiet, with surprisingly good soundproofing that made it easy to rest. I also appreciated the in-room coffee machine, which was a convenient touch for a quick morning pick-me-up. However, being located in the basement made the room feel a bit dark, and the bathroom facilities could be more modern, as the toilet was not a washlet.

The breakfast offered was quite limited, and the service left something to be desired. While the staff were present, they did not proactively check on guests or offer assistance, and there was little interaction or friendliness. Simple gestures like greetings, smiles, or help with luggage were missing, which made the overall experience feel less welcoming. Additionally, during breakfast, food was cleared promptly at the set time without asking if guests were still eating or wanted more, which could have been handled more thoughtfully.

On the positive side, the hotel provides the essentials for a short stay, and the rooms are quiet and functional. For travelers prioritizing comfort and a clean environment, this hotel is acceptable, but I feel that improved hospitality and more attention to guest experience would make a significant difference. Service really matters in hospitality, and it’s the area where this property could improve the most.

A fantastic location near to several metro stops. Only a few blocks from Dihuan old street and Nanxi night market. The staff were incredibly friendly and helpful, and while the hotel seems a little older, it has been maintained well. There are also many comfortable seating areas in public spaces, which I appreciated. Everything was super clean except for the bedside screen curtains—they were VERY dusty, so don't move them (will disturb the dust) or close them (A/C will blow dust directly onto bed). A great hotel overall.

The TV signal would cut out for no reason. The service was very attentive, although one thing to mention is that the pillows were too soft. When I asked for more, they readily provided them. Also, breakfast only starts at 6:30 AM, but since I had to leave at 5:30 AM, they packed a breakfast for me, which was a huge plus!

The hotel entrance is hard to see as there's no obvious signage pointing direction, however the owner of the eating shops downstairs was kind enough to point us the way without us asking, I guess it's a norm for them to see travellers come with luggages wandering around looked lost. First, need to go to the alley next to the last shop of the row (selling donut), walk to the middle of the alley, there's a lot of claw machines along the way. And there's lift lobby in the middle of the building, without signage. The sign for the hotel is seen only in the lift. The staff are friendly and helpful. Bottles of drinking water, shampoo, hair dryer, towels and face towels are provided, however cotton bud, toothpaste and toothbrush are not provided. The bedrooms looked like the picture given by Trip.com.

The hotel was nice. The Bathroom was clean and nice hot shower. The water pressure was perfect. The beds were comfortable and the Air conditioning was nice. The staff were helpful. During my stay, I felt peaceful and there was no noise. The only thing I felt uncomfortable was the lighting. I felt the bathroom lighting was very dim. There were only 2 small light bulbs in the bathroom. I feel the bathroom should be well lit. The bathroom was dim and dark. 

Located next to Pier 2 making the harbour walk easy & nice, however, it is in a terribly noisy location where buses, coaches dropping tourists, garbage trucks working in the early mornings and people walking towards the pier talking and laughing loudly etc 
It is about 15 mins taxi ride to Central Park etc 

The city and water view were nice. However the facilities and the hotel itself were dated. Balcony lock was not working in either room we stayed in. The water pressure in the bathroom was not strong at level 5. Thr bathroom set up is uncomfortable. Beds were not quality ones. The slippers were really cheap quality. Amenities were pretty limited. Breakfast buffet finishes at 9:30 not 10:00. 
 
The staff when we checked in was cold. Performed her job but not welcoming.

City Suites

Columbus

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