Name: Oriental Hotel Okinawa Resort & Spa
Address: Nago, Japan
Rating: 9.1

Japan

Fukuoka

Tokyo

Nago

Urayasu

Osaka

Hiroshima City

Conveniently located in the Tenjin area and right next to the Tenjin stop (on the airport line) and also the underground street mall. there is a good line up for breakfast, though it only starts at 7am, which is difficult for those who are catching a 10am flight. A really busy hotel, which speaks of how good the location and service is, and perhaps the staff look over work. I made my way to the reception to get them to deliver a luggage rack up, which the reception promised she would do so personally this moment. But after 40mins still no sign and I needed to go to bed, so I made my way down and asked a 2nd time.

Chose this one for its location. But I have to say it is the worst 4-star hotel I’ve had in Fukuoka. 
It is clean and the staff were friendly — Japanese standard.
But they organize the front desk poorly: always a long queue at check in. Under staffed and low efficiency. They installed self check-in machines but everyone using that ended up requesting staff attention. Thus, they are useless.
Breakfast is poor in Japanese standard, both quality and taste. And they charge insane price for very small kids.  
Bed is terrible. Can you imagine for a 4-star hotel, the bed is made of cheap steel frame. Mine is even shaking when lying on it! 
Overall not recommended. There are much better choices around Hakata station.

The hotel's facilities are relatively new, and the hardware conditions appear to be quite good. However, there's still room for improvement in daily maintenance and detailed cleaning. Occasionally, I noticed some dust and slight mold in the room, and the cleanliness inside the refrigerator could also be better.

The room size, as is typical for Japan, is on the compact side, but considering the overall price point, it's quite reasonable.

The gym, although not large, is equipped with Technogym machines, which is a plus for those with a fitness routine.

My experience with the laundry room was rather average; my clothes even had mud-like stains after washing. Since there are only three washing machines, if a previous guest takes a long time to retrieve their laundry, I suggest the hotel post clearer notices, perhaps indicating that the front desk can assist, to avoid inconveniencing subsequent guests.

Overall, the hygiene performance was decent, which might be due to a higher number of group travelers. However, considering the price, facilities, and overall condition, it's still a good value-for-money option and an acceptable choice.

Our stay at Hotel Oriental Express Ginza West was truly a pleasant experience. The location is excellent, just a short walk from Shimbashi Station, making it very convenient for getting around Tokyo. What we especially loved is that the surrounding area feels more local, giving a more authentic and less crowded atmosphere.
The staff were consistently friendly, polite, and very accommodating. A thoughtful touch was when they allowed me to check 2 room options first before assigning one, which we really appreciated. They also graciously permitted us to do an early check-in, which made our arrival much more comfortable.
The room itself was spacious enough, very clean, and well-maintained. The building feels quite new, adding to the overall comfort of the stay. Having direct access to Lawson is also a big plus for quick snacks and essentials.
Housekeeping was excellent, the cleaner was very kind, and overall, everyone in the hotel was polite and attentive. Amenities are conveniently available at the lobby, and the level of service throughout our stay was superb.
Highly recommended for anyone looking for comfort, convenience, and a more local Tokyo experience.

Surprisingly good breakfast buffet! Very convenient location near to airport and train station.

Extremely satisfied with my stay! The hotel environment was quiet and comfortable, the room was clean and tidy, the bedding was cozy, and the soundproofing was excellent – my child slept soundly every night. The front desk staff were warm and polite, always responding promptly to any requests. The restaurant food was absolutely delightful! Overall, a perfect experience. I'll definitely choose this hotel again next time I visit!

HOTEL MANAGEMENT JAPAN

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