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9.4/10
Amazing
GGuest UserDespite showing non-smoking for all rooms here on Trip, there are two floors where they allow smoking. Due to this (and not inforcing a non-smoking policy elsewhere) coridoors strongly smelt of smoke on each floor. The ventilation system is also shared, so we returned to our room on the second day it was smelling of other people's smoking. We were offered changing to a twin from king room multiple times, when we pushed harder, we were then shown to a smaller double room which also had a strong smoking smell... this went on with reception going back and forth with someone on his mobile until we asked for a refund for our final night and we would go elsewhere. Only then was there suddenly another room that was the same to ours available – this is not the customer service you expect in a situation like this.
AAilisiThis French-branded hotel really left an impression on me with its unique character and excellent service. The mattress and bedding were incredibly comfortable. I also have to commend the Chinese restaurant on the fourth floor; the dishes were authentic and delicious. And the rooftop open-air Western restaurant and bar on the 11th floor is a real highlight, offering fantastic views of Phnom Penh. I'll definitely be back.
JJohann DieterWe stayed at this 4‑star hotel for a 3‑night Christmas staycation as a couple, and it turned out to be an excellent choice. From the moment we arrived, the experience was smooth and welcoming. Check‑in was quick and efficient, and every staff member we met was extremely friendly, helpful, and genuinely attentive. Their service really elevated our stay.
Our room was spacious and comfortable, with a large bathroom featuring a relaxing rain‑shower. The big TV offered Asian news channels, a few sports channels, and even a movie channel, which was great for unwinding in the evenings.
Breakfast each morning was delicious, with a generous buffet offering both Western and Asian cuisine. On Christmas Eve, we enjoyed the festive buffet dinner, which was a standout. The traditional Western dishes—especially the roast leg of lamb and stuffed turkey—were flavorful and beautifully prepared. The price was also noticeably more affordable than Christmas Eve dinners at other hotels, which made it even better value.
The hotel’s facilities were another highlight. The 24‑hour gym was well‑equipped with the latest machines, making workouts convenient at any time. The infinity pool was stunning, especially at sunset, offering breathtaking views over the city. The restaurant staff were consistently attentive, adding to the overall positive experience.
The location is excellent—close to shops and easy to get around. We also loved the Sky Bar, which offers fantastic views over Phnom Penh. Their happy hour from 4pm to 7pm (buy one drink, get one free) was a great way to relax and enjoy the skyline.
If we had to mention one downside, it would be the slow Wi‑Fi. However, this was a minor inconvenience compared to everything else the hotel offered.
Overall, we had a wonderful Christmas staycation and would definitely book here again. Highly recommended.
NNadine NFavourite Hotel Ever!! As usual, it never disappoints. Truly remarkable that this is my 4th visit and I still get the same exceptional service and staff remember me. It is nice that they treat returning visitors as VIPs and are willing to factor this in when considering certain concessions.
I had accidentally spilled my chocolate frappe on the sheets. The hotel charge me for the replacement cost (which was totally fair) and discounted the cost since I am their “loyal customer). I’m not saying they should always do this but it certainly impressed me that they considered all my visits and friends I’d encouraged to stay over. Besides this though they are still usually reasonable with such things.
Per usual, there is everything around to make your stay completely seamless from shops to pharmacies to restaurants, etc.
The room service is 24 hours and excellent. Quality produce and delivery.
Staff, especially check in are very kind and helpful. I was really impressed by the check-in guy as I land early hours of the morning and he was very efficient. Plus, they had switched on the AC and the room was very comfortable after the long journey.
Having written many reviews for this hotel, there is not much more I can say as they continue to improve and maintain very high standards.
My only complaints are that the pool closes far too early at 8pm. I hope the hotel could consider extending the time. Secondly, the 4th four does not have a designated smoking section so it can become quite thick with the smoke smell. They might consider arranging ashtrays at more places than just the lift.
A UM
Undoubtedly, my hotel of choice whenever I’m in PP. Thank you to everyone for your kindness and making my stay, once again, truly wonderful! 🌹🌹
GGuest UserGreat location, nice service. The environment is quiet, but the room's sound insulCamsense not very good. The restaurant for breakfast has a nice view. I didn’t try the massage beside the hotel. Would love to experience the Khmer style massage at Camsense Spa next time.
GGuest UserThis is my best stay in Cambodia. I liked that there were real flowers in the room. They make it easier to breathe. The soundproofing is also very well done. I can't hear my neighbors. Overall, it's a quiet area. Yes, it's far from the city center, but I was more interested in the large malls that were close to me. There is a swimming pool with hot and cold water on the roof. You can also drink alcoholic beverages and work out in the gym there. There is a grocery store within walking distance. The kitchen has a stove, but no pots. It's convenient that there is good tableware. I thought the extractor fan was a little weak. Maybe it's time to clean it.
GGuest UserI would like to start off my host was very friendly and hopeful she have a great hospitality I would recommend to stay here again the room was clean and there good house service
KKun VichekaIt was a nice experience with this hotel. I stayed here several times because of the design of the room and nice service. My only problem is about the smell of cigarettes. Since we stayed as the family with kids, it was not so pleasant for them to stay with the smell of cigarette. And I just found out that almost 90% of the rooms have the smell of cigarettes, we tried to change the rooms so many times, but they are the same.
OORLOV DMITRIIAn excellent hotel. We stayed for almost a month and were very pleased. The rooms are clean, tidy, and comfortable for an extended stay. The breakfasts are varied and delicious.
In terms of price-quality ratio, it's an excellent option: the price is affordable, and the standard exceeds expectations. The staff is friendly, and the administrators are always helpful and quick to resolve any issues.
The pool is cleaned every morning, the towels are fresh, and everything is well-maintained. Overall, it's a safe bet. If we're in this city again, we'll stay here.
AAnonymous UserThe location is great, in a key spot in the city which makes it easy to get around and explore. There's an Aeon Mall right across the street, which is super convenient. Plus, there are lots of restaurants nearby and it's close to the Forbidden City. I'd give the location a 10/10.
Taxi availability gets a 9/10.
For safety, you need a key card to operate the elevator, so that's a 7/10.
There was a strong smell of smoke, a 10/10 for smokiness.
Cleanliness was a 7/10.
Overall, the price was acceptable.